Re: Tata cars - Reliability and service? Quote:
Originally Posted by carbhaari Most of the folks who have faced tough time with Tata ASS, owned old gen cars (pre-Zest era) and based on that they criticize Tata cars. Nothing wrong in it. Once you get a sad experience, why would you go back to same brand when other proven and tested cars are available in market.
Coming to new Tata cars: No doubt Tata has improved a lot. The quality of cars launched Zest on wards have been really nice.
And recently concluded Geared For Great Challenge says a lot about it.
So I feel reliability is NOT an issue at least with new gen Tata cars.
Now talking about service, that's a big issue. If only the cars are improving and dealerships aren't, it's not going to help. Tata is trying no doubt about it. But changes don't happen overnight. They're on right path. Hopefully, we would see equally good service from Tata.
|
Well I travel back to 2008-09 when Tata had just launched their most modern and technologically most advanced car by then, the Indica Vista. Most of the Tata Car Observers exclaimed that Tata is improving - they are on the right path, give them some time-It cannot happen overnight , their new cars shows it, et-al.
In my case, I bought a Vista going by the purported change in their attitude. Issues began to crop up from very next day of purchase and continued to do so till the day it was finally disposed off in May 2016. By 2013, when the car completed 4 years of ownership, more than 50% of the cars parts were already replaced under warranty. This included parts such as rear seat mounts, hatch hinges, struts, bonnet lever, window rails, etc., that are not very commonly known to fail so early. The car broke down in middle of highway more than four times in this period. Major repairs included cylinder head replacement, radiator fan replacement, radiator bracket replacement, power window motor replacement, Central locking system failed more than 5 times and what not all. Despite all these repairs and replacements the car never turned reliable. Issues like brakes turning rock hard when moving in lower gear, inadequate A/C cooling, poor FE, strange sounds etc., remained unresolved all along. Few issues (like check Engine light coming up with engine loosing all power all of sudden, in the second year of ownerhip) came and went by themselves just like unwanted guests.
It seems my car was not the sole one that caused problems so that it could be called a lemon. Instead it was the entire model range that seemed erratic as can be seen from feedback by several other owners. It is not just the feel good factor at showroom or service centre, but it is the car as a whole which was questionable.
Moving ahead with time on this day of August 2016 i.e., after a period of about 8 years, the situation does not seem to have improved substantially. Tata cars remain questionable with people raising concerns as “what part next and how much more money to shell out?”, “when all other parts on my car are failing, what is the guarantee that the Airbags would deploy in case of an accident?”
Tata has been making cars since late 90’s and is about to complete 20 years of operations. We are still restating the same words, “Tata is improving - It cannot happen overnight”, “They are on the right path-give them some time”, etc. Well tell me how much more time (and of-course the hard earned money of customers) is required by Tata for setting up things right?
Last edited by King_pin09 : 20th August 2016 at 14:44.
|