Quote:
Originally Posted by funkykar I think Vecto Motors here is being over rated on this thread. Going by by my experience, Concorde was the best in issue resolution. KHT was 2nd best. At the max, Vecto might be better than the 3 service centers. All 3 are pretty poor compared to competition. |
One thing I can agree is concorde, Aadya and KHT are definitely poor than the competition. Vecto may not be better than the competition, but atleast they can match most manufacturers.
Like you felt, I too feel too many people are overrating concorde, KHT and Aadya. Concorde had the audacity to bluff without an iota of being professional and may be bluffing was their core competency.
Let me quote you the experience at Concorde which you have rated the best/
My palio was suffering from a noise when going over potholes. Took to concorde as that was the nearest one. Two SAs and multiple test drives they came to the conclusion that the Brakes calipers had to be replaced and they were very adamant about it. The part was available and costed a whopping 15000 + labour to replace it. I was very skeptical about the diagnosis. Got the car back without any work done, headed to KHT, who diagonized as the problem with struts and lower arm. But parts not in stock. Next stop was Kudlu gate, it was the lower arm the culprit, go that the ball joint welded and the problem was solved. Now we are talking competence about Concorde. KHT was slightly better.
Quote:
Last week, a friend was selling his Palio 1.6. Vecto and Aadya refused to even do a quick evaluation of the car even though the buyer requested quite a few times. They asked them to get the car after 5 weeks.
In a city like Bangalore, 3-5 weeks for a service slot, poor competency and parts issues, one can only tell where Fiat is headed.
|
Blame this service appointment thing completely with Fiat. They simply have control over Aadya or KHT who are not bothered about opening the service center any time soon. Vecto is bound to be overloaded. And customer dont emphathize at all with the people working there, all they want is undisputed attention to them and their cars with the personnel family is in distress or some exigency has made them unavailable.
Quote:
Originally Posted by lloydofcochin Karthik, Vecto is currently overloaded. And regarding the competency part touch wood I haven't had any issues till now but my friend Thomas has the same issue with the Rear Power Window being slow for the last 1yr and the issue still remains unresolved. And since he hardly use them he has not escalated it further. |
As you have mentioned the competency is a very subjective term that is being used every now and then. Non availability of spares due to issue with warehouse is dealer's incompetency, having the DMS down and the manufacturer not supporting it is dealer's incompetency. Divert all cars reporting to the call center to Vecto inspite of Aadya and KHT being opertional is dealer's incompetency.
Quote:
My Car's Wiper motor replacement under warranty is still pending. And last week when I took my Car for accident repair the Lady on the phone asked me to bring the Car in but the SA told me that the Body Shop would take another 25 days to open and Prerana Body Shop is no longer accepting FIAT Cars finally I had to give my Car to Sai Colorium.
|
When an AC compressor the mulitjet is ordered, and the warehouse does not ship it, the dealer is as helpless as the customer.
About the bodyshop work is in progress, the paint booth and the related items were ordered yesterday.
Quote:
I feel that it is FIAT which has mis-managed the whole thing. They knew that they had a bad baggage to clear and yet when the TATA-FIAT split happened they ended up ruining the customer experience further by mismanaging it.
|
Absolutely, FIAT simply has mismanaged the set up of the network and backend systems. They are simply too lenient and not bothered to pull up Aadya and KHT to get the backs moving to start the service centers fully operational. So why blame Vecto for the blunders done by FIAT.
Quote:
Ideally they should have had Aadya & KHT opening along with Vecto but they have failed to ensure that it is done. If they knew there was a delay they could have asked Concorde to extend service facility for the FIAT Cars for another 6 months or so to ensure that the customers are not left in the Cold.
|
It was well and good that Concorde stopped working on the FIAT cars. They were only good to change air filter, oil filter and engine oil.
Quote:
Originally Posted by Sommos I agree with you about Fiat taking no action against the errant dealers.
I'll post this photo here to show how the dealer at Raipur is flouting the norms. Multi brand service centre at Fiat exclusive dealership : |
This is brought to the notice of the service and dealership development head at Fiat.