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Originally Posted by Frontosa IMHO - we don't have exact data on how many vw cars faced what problem compared to total number of cars sold , right now vw is put under a microscope as there are just too many critiques around, don't we see Honda maruti tata service centers full of cars? All those cars have some or the other issue and hencd they landed up there (apart from just servicing) so how can I equate and brand a company unreliable? Since it's a brand we expect it to work 100% of the times... Just like we expect Sachin tendulkar to score century every time, but if lesser batsmen fail that's not spoken much about.
I spoke to at least 10 polo vento jetta owners and they were really happy , not on tbhp, but do they care to write good things online? NO, so my perception would be that these Re the best cars...if I read threads like this, targeting just a company, I feel it's unfair.
So again, till we have data it's not fair to comment just looking around for rumors |
Rumors? Are you sure about that?
Because whether or not there are many cases that you have come across, I have come across a lot. And these cases are not ordinary in nature. If you are going to defend the company by saying lets say the 10 people I assume you are claiming to speak with are saying they have absolutely no problem what so ever, what if one of them faces a flywheel failure. Or worse the entire cylinder head be replaced? Which if you are regular on the forum you might have already read that such cases have been noted. EGR Cooler failures multiple times, Flywheel jamming, gearbox breaking, handbrakes stuck like glue leaving the car stationary. Stone getting stuck in the disc callipers. Maybe these are not numbers are they? Just rumors.
The company in question is responsible for the breakdowns, in almost all the cases that I have reviewed myself. Does it look like I want to diss the company? Look at my ownership thread. It is a very testament that I bought this car out of sheer love. I have not once said that I have been cheated, no. That is because cheating would require for the entire PR to stop responding to my queries completely. And so far all I am getting is late responses which is good because my car is running fine now!
Who is targeting a company?
Or are we being targeted by them?
Nobody realized that VW would be such a pain in the A.S.S. (After sales service ) But they are, and I don't think anything is being done about that? The problems I have come across have either been proven a manufacturer defect or the cause has been kept a secret.
You talk about Maruti? I have owned a Swift VDi and guess what, the company asked me to replace the EGR cooler valve "before" it could break down avoiding any silly complications. I had no problem doing so even without warranty. If it rids me from going to places in a rickshaw, I'm willing to take their word for it
![Big Grin](https://www.team-bhp.com/forum/images/smilies/biggrin.png)
. And the workshop people are a breeze to deal with. VW likes to shove you off their desks like cockroaches when asked for the cause of the issue. Note that only the second time did I get a receipt for the spare they had replaced. Until the first time I was denied anything related to the problem or any reports what so ever. OT I bought a brand new LED screen and a Xbox. The screen was defected and the Xbox controller stopped functioning within a month. Did I blame Acer and Microsoft on some tech forum? No, because I got an immediate response from their customer care minutes after filing a complaint and replacements for each of them. This is what I am talking about.
Volkswagen lacks the basic etiquette that these people have gained through experience, and that my friend is not at all the customers fault.
So when you point out that there are no "Statistics" to show that there might be some serious issues with their car, think again. Do the statistics show how much good or bad the staff is being to you? Does it show you the difference between a response from the workshop and a mere smile stating that you will be back soon. I'm sure such stats do not exist.
New cars can have issues, and nobody targets the company for a defected part, giving the part be replaced without any hassles. But that is exactly what is wrong here. My only query was that at least they would tell me whats wrong with the part? What is the cause of all this? Nothing
So my point being, if they would have behaved a little more sensibly, I wouldn't be so pissed.
If Sachin goes out for zero he has nothing to lose nor does the country. He has proven his grounds. What happens when an ordinary guy is stranded in the middle of nowhere with a broken gearbox? Lift kaun Sachin dega?
Trust me its a lot easier knowing the path than walking it.