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Originally Posted by roadrunner_nv I belong to a biking community too and unsurprisingly, you’ll find such “influencers” with feedback about Acko, Digit, ICICI Lombard, HDFC ergo, Reliance and Bajaj Allianz. They all have their own marks of inadequate service, claims experiences across. Not just private players, some from the public sector too (mostly claims related). |
roadrunner_nv, the gentleman I mentioned in my previous post is not an "influencer". He is well known in the motorcycling community that I am a part of. Thats it.
I apologize if my earlier post was confusing.
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Originally Posted by roadrunner_nv It would be unwise to keep slinging mud on such forums. Don’t tell me that you never experienced deficiency of any sort anywhere else..be it a dealership, service, telecom or internet provider or even your neighbourhood hotel or bar
My own HDFC ergo policy took over six months for a simple change of detail. Not just that, it also costed me as my car was towed away during a visit to the HDFC office
What remains to be seen if if the company in question manages to help him out. Better late than never. |
Well, you can always report Naveen's post and request the mods to delete this thread if you feel that it is unwise for customers to point out systematic failures in service from an insurance company, double billing and delays in processing refunds.
Also, the reason that Naveen has posted this thread is for others to understand how Bajaj-Allianz Insurance has not been supporting him so far. And we have seen that it is not an isolated issue.
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Originally Posted by locusjag I understand where you're coming from.
I'm saying pretty much the same thing you've said but in a different light. Their systems are the root cause of this mess and it's ruining their brand image. Of course where you've differentiated your response is in saying that the customers won't care. And that's 100% right on your 0art.
But all I'm saying is - it's not some vicious scam. I can recognize a production bug in these systems and I think I see one here. That's it. It's most likely to be an innocuous bug behind the scenes. |
locusjag, yes, there is likely to be an issue with the software. But there is so much more to it than that. The software that is being used is only as good as the organization that has signed off on it and is using it on a daily basis. As we have seen on this thread, Naveen is not the first person to suffer from these malpractices. So that brings me to 2 questions
- How did the Bajaj-Allianz team sign off on this faulty software in the first place?
- Assuming that it was a genuine oversight from everyone concerned, how has the Bajaj-Allianz user team not flagged this as a serious issue for an immediate fix? Being such a massive player in the market, if the business users are not able to identify these massive issues and get the IT support team to fix it ASAP, then this isnt a well run business at all.
Even if the business users are not capable enough to identify the issues (
just an assumption to further the discussion, Im not suggesting anything here), then their in house IT division / third part software services provider, that is supporting the application would have immediately identified that there has been a spike in different complaints related to the issues that Naveen has highlighted. That is part of any weekly, monthly and quarterly review process that is followed. These numbers will be highlighted because it will impact their ticket counts and SLAs, and in turn their staffing and costs. So, there is no way that Bajaj-Allianz doesnt know about these issues. (
P.S - I know that you know that this is how the IT world work, Im just posting this for others to understand what we are discussing).
I will not give Bajaj Allianz a clean chit on this. Its their reputation. Its their business operations. If this problem has been going on for quite some time (
it looks like it has), then it is pretty awful.