Problem with Scorpio AT booking @ SKS Automobiles

carbaliga · 16th October 2010, 11:44

Friends

My Scorpio AT booking has run in a to a rough end and i'm taken for a royal ride by SKS Automobiles, Bangalore. All my efforts to reach across to the CEO of SKS Auto is not giving results.

The Sales Exec and his manager have been giving all promises but my vehicle delivery has now gone to 07-Nov. Latest promise was to deliver the vehicle on 20-Oct.

I paid an advance of Rs. 50K and the booking was done in Jun-10 for a Scorpio VLX AT-Airbags- BS4. A vehicle was despatched in August but was BS3. I was told by SKS that its not an issue and can get registered in BLR. I opted for Company lease in Sept-10 and the leasing company said its not possible to register the vehicle since its BS3. I went back to SKS that this is a non-issue for me but SKS also said they cannot help and i have to get a replacement vehicle. I asked for the vehicle that i originally booked and no answer for it. After some on-nerves calls with SKS i was told on 09-Oct that i will get a BS4 vehicle in 12 days time on 20-Oct. The Sales Rep and his manager claimed they have got confirmation from Mahindra on the delivery. I asked my car leasing company to release the PO and the PO was given out. Yesterday i get a call from SKS that PO is received - "Thank You" but not so good news - i Will get the car only on 07-Nov. I asked why was this not told earlier, why is the delay? How can a promised date of 20-Oct get changed to 07-Nov? No answers. Sales Rep says his manager is handling the issue, manager says - Sir - i dont have an answer but cant give you before 07-Nov. I have been managing the last few months on a borrowed car and is causing all embarassment.

This is the long story put in short. Overall im feeling deeply frustrated about this. Its just that i dont want to go away from this vehicle is making me stay put on this draining thats happening.

I will elaborate the story in a few days time in the same thread.

Regards
-Rajesh

narayanang76 · 16th October 2010, 12:11

Rajesh: Congrats for the new vehicle booking.

It is absolutely NOT RIGHT on the SKS automobiles part to inform you about the delay 'after receiving the PO'. In case of delay they must have informed you before.

but some delays do happen and I see 20th Oct to 7th Nov can be considered by you? Provided SKS exlain you the exact reason - probable delays due to the festive seasons/ unforseen delays at factory / transportation ec.. Just my thoughts - but you must know the reason.

If they dont I would suggest ask then to return the money, cancel the booking and move to Sireesh Auto

I am sure after you get your vehicle all your worries go away - all the best!

HappyWheels · 16th October 2010, 15:54

M&M is supposed to have great customer service with none less that Anand Mahindra himself available on Tweeter.

But first, did you reach out to M&M CS? What was their response?

And I would agree with Narayanang on the recommendation to move your business to Sireesh unless you are tied down with SKS due to some constraints.

This looks more like the dealer playing around with you.

carbaliga · 17th October 2010, 09:16

@Happywheels @narayanang76 : Thanks for your reply. I will take your suggestion of writing to Mahindra CS. I would wait from 20-oct to 07-Nov if i had been given the "right reasons" and something to support from Mahindra. Here the dealer is keeping me in dark and not willing to share details on delay. I have a strong feeling that my allotment is been given to someone 'influential"

Any other suggestions from Scorpio owners and previous buyers from SKS would be helpful?

I still want to put the facts clear to the CEO of SKS. Probably i will walk in on Monday morning directly to the showroom

Regards
-Rajesh

HappyWheels · 17th October 2010, 09:29

Don't wait. Just shoot a mail across to M&M CS highlighting the issues. They are there to do that, support customers. Do not understand why you would want to wait.

The CS will be able to tell you why the delay is there (maybe you asked for a variant and color currently not in stock) and also when the vehicle is shipped off from the plant.

Going in a meeting the CEO is (most probably) not going to get you too far, not that he wouldn't want to, but wouldn't be able to.

rjstyles69 · 17th October 2010, 09:44

rajesh make a call to the M&M customer care and also send them an email. Put the link of this thread there, explain the situation. Am pretty darn sure something will be done to your satisfaction.

n.devdath · 17th October 2010, 16:31

I know a few senior people at SKS. I can try to get your issue resolved.
PM me/mail me if you need any help.

aargee · 17th October 2010, 19:51

@Carbaliga - Best way is to Twit. I heard that Mr.Anand Mahindra twits; If you're able to capture his attention in Twitter then you're issue is bound to be resolved.

TheLeapYearGuy · 17th October 2010, 22:54

Have you tried using Linkedin.com to find and approach the seniors ?

shankar.balan · 18th October 2010, 09:28

i would suggest you have a word with amith - their manager. until date he has always served me well. indeed ive bought 2 cars from them so far on account of being satisfied by their service.
PM me and I will send you his number.
delays do sometimes happen, in case the vehicle, colour, configuration, trim level etc is not available off the shelf. - but in my case they did go the extra mile and get me the colour of choice from another dealers yard from out of town.

all the best

shishir_bn · 18th October 2010, 13:56

Post deleted by the Team-BHP Support : Please do NOT post one-liners that add little or no informational value to the thread. We need your co-operation to maintain the overall quality of this forum.

Please read our rules before proceeding any further.

carbaliga · 18th October 2010, 15:31

Thanks everyone for all the help. I wrote an email on Saturday to Mahindra Customer Support email id and got a response today that the Sales Manager south will take up this issue. In 2 hours i got a call from Amit - Sr Manager Sales - SKS. He has come back and has promised will take up this matter to get my car allotted on priority. He will revert by End of day today on the date.

As of now a bit more satisfied with his response and he has shared his mobile details to speak to him on any issue concerning this matter.

So will keep you informed based on the outcome. Hopefully should be leading to the better.

@n.devdath - thank you for the email id. As of now Amit seems to be helping me out and i will use it only if needed.

carbaliga · 20th October 2010, 12:56

Just thought i will give an update on my booking. Amit has helped me and i have been given a date of this Saturday for delivery.

So in all eagerness i await.

Once the vehicle is received i will post an ownership report and ask for closure of this thread.

16th October 2010, 11:44	#1
carbaliga BHPian Join Date: Jan 2008 Location: Bengalooru Posts: 88 Thanked: Once	Problem with Scorpio AT booking @ SKS Automobiles Friends My Scorpio AT booking has run in a to a rough end and i'm taken for a royal ride by SKS Automobiles, Bangalore. All my efforts to reach across to the CEO of SKS Auto is not giving results. The Sales Exec and his manager have been giving all promises but my vehicle delivery has now gone to 07-Nov. Latest promise was to deliver the vehicle on 20-Oct. I paid an advance of Rs. 50K and the booking was done in Jun-10 for a Scorpio VLX AT-Airbags- BS4. A vehicle was despatched in August but was BS3. I was told by SKS that its not an issue and can get registered in BLR. I opted for Company lease in Sept-10 and the leasing company said its not possible to register the vehicle since its BS3. I went back to SKS that this is a non-issue for me but SKS also said they cannot help and i have to get a replacement vehicle. I asked for the vehicle that i originally booked and no answer for it. After some on-nerves calls with SKS i was told on 09-Oct that i will get a BS4 vehicle in 12 days time on 20-Oct. The Sales Rep and his manager claimed they have got confirmation from Mahindra on the delivery. I asked my car leasing company to release the PO and the PO was given out. Yesterday i get a call from SKS that PO is received - "Thank You" but not so good news - i Will get the car only on 07-Nov. I asked why was this not told earlier, why is the delay? How can a promised date of 20-Oct get changed to 07-Nov? No answers. Sales Rep says his manager is handling the issue, manager says - Sir - i dont have an answer but cant give you before 07-Nov. I have been managing the last few months on a borrowed car and is causing all embarassment. This is the long story put in short. Overall im feeling deeply frustrated about this. Its just that i dont want to go away from this vehicle is making me stay put on this draining thats happening. I will elaborate the story in a few days time in the same thread. Regards -Rajesh Last edited by GTO : 19th October 2010 at 11:39. Reason: Sorry, but we cannot allow such requests for CEO email ids
	() Thanks

16th October 2010, 12:11	#2
narayanang76 BHPian Join Date: Jan 2006 Location: KA 53/KL 9 Posts: 489 Thanked: 1,152 Times View My Garage	Rajesh: Congrats for the new vehicle booking. It is absolutely NOT RIGHT on the SKS automobiles part to inform you about the delay 'after receiving the PO'. In case of delay they must have informed you before. but some delays do happen and I see 20th Oct to 7th Nov can be considered by you? Provided SKS exlain you the exact reason - probable delays due to the festive seasons/ unforseen delays at factory / transportation ec.. Just my thoughts - but you must know the reason. If they dont I would suggest ask then to return the money, cancel the booking and move to Sireesh Auto I am sure after you get your vehicle all your worries go away - all the best!
	() Thanks

16th October 2010, 15:54	#3
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,145 Thanked: 571 Times	M&M is supposed to have great customer service with none less that Anand Mahindra himself available on Tweeter. But first, did you reach out to M&M CS? What was their response? And I would agree with Narayanang on the recommendation to move your business to Sireesh unless you are tied down with SKS due to some constraints. This looks more like the dealer playing around with you. Last edited by HappyWheels : 16th October 2010 at 16:07.
	() Thanks

17th October 2010, 09:16	#4
carbaliga BHPian Join Date: Jan 2008 Location: Bengalooru Posts: 88 Thanked: Once	@Happywheels @narayanang76 : Thanks for your reply. I will take your suggestion of writing to Mahindra CS. I would wait from 20-oct to 07-Nov if i had been given the "right reasons" and something to support from Mahindra. Here the dealer is keeping me in dark and not willing to share details on delay. I have a strong feeling that my allotment is been given to someone 'influential" Any other suggestions from Scorpio owners and previous buyers from SKS would be helpful? I still want to put the facts clear to the CEO of SKS. Probably i will walk in on Monday morning directly to the showroom Regards -Rajesh
	() Thanks

17th October 2010, 09:29	#5
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,145 Thanked: 571 Times	Don't wait. Just shoot a mail across to M&M CS highlighting the issues. They are there to do that, support customers. Do not understand why you would want to wait. The CS will be able to tell you why the delay is there (maybe you asked for a variant and color currently not in stock) and also when the vehicle is shipped off from the plant. Going in a meeting the CEO is (most probably) not going to get you too far, not that he wouldn't want to, but wouldn't be able to.
	() Thanks

17th October 2010, 09:44	#6
rjstyles69 Senior - BHPian Join Date: Sep 2006 Location: Bengalooru.. Posts: 4,344 Thanked: 845 Times View My Garage	rajesh make a call to the M&M customer care and also send them an email. Put the link of this thread there, explain the situation. Am pretty darn sure something will be done to your satisfaction.
	() Thanks

17th October 2010, 16:31	#7
n.devdath BANNED Join Date: Jun 2009 Location: Bangalore Posts: 4,287 Thanked: 2,816 Times	I know a few senior people at SKS. I can try to get your issue resolved. PM me/mail me if you need any help.
	() Thanks

17th October 2010, 19:51	#8
aargee Senior - BHPian Join Date: Jan 2010 Location: TSTN Posts: 6,355 Thanked: 10,059 Times	@Carbaliga - Best way is to Twit. I heard that Mr.Anand Mahindra twits; If you're able to capture his attention in Twitter then you're issue is bound to be resolved.
	() Thanks

17th October 2010, 22:54	#9
TheLeapYearGuy Newbie Join Date: Sep 2010 Location: Nashik & Mumbai Posts: 15 Thanked: 11 Times	Have you tried using Linkedin.com to find and approach the seniors ?
	() Thanks

18th October 2010, 09:28	#10
shankar.balan BANNED Join Date: Apr 2008 Location: Bangalore Posts: 11,797 Thanked: 27,228 Times View My Garage Infractions: 0/3 (13)	i would suggest you have a word with amith - their manager. until date he has always served me well. indeed ive bought 2 cars from them so far on account of being satisfied by their service. PM me and I will send you his number. delays do sometimes happen, in case the vehicle, colour, configuration, trim level etc is not available off the shelf. - but in my case they did go the extra mile and get me the colour of choice from another dealers yard from out of town. all the best
	() Thanks

18th October 2010, 13:56	#11
shishir_bn Senior - BHPian Join Date: Nov 2009 Location: Bangalore Posts: 1,196 Thanked: 123 Times	Post deleted by the Team-BHP Support : Please do NOT post one-liners that add little or no informational value to the thread. We need your co-operation to maintain the overall quality of this forum. Please read our rules before proceeding any further. Last edited by GTO : 19th October 2010 at 11:40.
	() Thanks $Received Infraction$

18th October 2010, 15:31	#12
carbaliga BHPian Join Date: Jan 2008 Location: Bengalooru Posts: 88 Thanked: Once	Thanks everyone for all the help. I wrote an email on Saturday to Mahindra Customer Support email id and got a response today that the Sales Manager south will take up this issue. In 2 hours i got a call from Amit - Sr Manager Sales - SKS. He has come back and has promised will take up this matter to get my car allotted on priority. He will revert by End of day today on the date. As of now a bit more satisfied with his response and he has shared his mobile details to speak to him on any issue concerning this matter. So will keep you informed based on the outcome. Hopefully should be leading to the better. @n.devdath - thank you for the email id. As of now Amit seems to be helping me out and i will use it only if needed.
	() Thanks

20th October 2010, 12:56	#13
carbaliga BHPian Join Date: Jan 2008 Location: Bengalooru Posts: 88 Thanked: Once	Just thought i will give an update on my booking. Amit has helped me and i have been given a date of this Saturday for delivery. So in all eagerness i await. Once the vehicle is received i will post an ownership report and ask for closure of this thread.
	() Thanks