Vento Experience at VW Downtown (Elite Motors, Bangalore) Hi All,
This is my first post on Team BHP.
I have been eagerly waiting to write on this forum and was waiting for the day I'd own the Vento and share my experience with you'll.
Now that I am the owner of a VW Vento Highline Petrol.. here goes...
Firstly, thanks to Team BHP for helping me finalise on the Vento. The Test Drive and Review by GTO was fantastic, the article was detailed and amazing pics.
After almost 2 months of research on the net, test drives of the Hyundai Verna, Honda City, I finalised on the Vento. Today, I feel every bit of it was worth it and feel I have made the right choice.
I was one of the elite few who were presented the keys at Lalit Ashok, Bangalore. It was quite a surprise, never expected to get the keys to my car in this manner. Felt on top of the world, being one of the first to own the Vento in Bangalore.
But, the excitement and good experiece was short lived.
The next day, I drove down to the showroom at Magrath Road and found skeletal staffing, on a Monday morning! probably HANGOVER from the party the previous night!!! The Sales Consultant I was interacting with, was not to be seen even at 11 AM. Inspite of repeated telephone calls for over an hour, he was not contactable, his mobile was switched off.
The very same person had called me numerous times the previous couple of days and insisted that I come down to the showroom at 10 AM sharp, and submit all required documents so that I could get delivery of the vehicle ASAP.
I was attended to by another Sales Consultant, who took some time to figure out what was the status, as he was not familiar with my file. I submitted the documents and completed the formalities.
Then, the missing sales guy, has the audacity to call me at 12 noon and tell me that he was unable to come to work as he slept late after the party at Lalit Ashok. So much so for Customer Experience.
While I was at the showroom, thought I'd finalise on the accessories, so that it could be fitted on the car before delivery. But guess what!!! the only Accessories Consultant was not in the showroom even at 12 noon ( another case of PARTY HANGOVER!!! )
The bitter experience did not end there. Since then, he started avoiding all my calls, no courtesy to return my calls / reply to my messages. I had to make no less than 20 calls in 2 days just to confirm when I could take delivery of the vehicle. Finally I had to speak to the Sales Manager, who promised he would ensure delivery of the car on Wednesday( 29th September) at 4PM. Finally a commitment, but one which I didnt believe.
Considering the punctuality of these guys, I reached the showroom at 4:30, but not before informing the Sales guy that I would be delayed by half hour.
The agony continued...
The new Sales guy I was put onto, asked me to wait, as he had to do a couple of test drives. Finally after a good 30-40 mins, he started the paperwork for the delivery.
While that was being done, thought I will finalise on the accessories. Finally the ONLY Accessories Guy was actually there!!! Guess what!!! - there were no accessories for the VENTO - Out of Stock, not even mud flaps and floor mats. I fail to understand how can VW deliver a 10L car with no mud flaps and floor mats, and give flimsy excuses like the floor mats are out of stock. He actually told me that he had only 5 sets of floor mats which were sold out. Is this the kind of stocks to maintain when the showroom delivers at least 10-15 cars a day. Again, after speaking to the Sales Manager, I was given some UNIVERSAL MATS - cheap plastiky mats as a stop gap till the original mats arrive.
Coming to the PreDelivery Check and Orientation, it was done in the service area ( amongst all the cars lined up for service and repairs), with no lights. I had to request for the lights to be turned on coz I couldn't see a thing - it was already 6 PM
Finally after the PreDelivery check and orientation, I was given the Warranty Booklet. The Front Page of the booklet states
NEW VEHICLE WARRANTY TERMS 'POLO' 1.4 !!!! When I quizzed the guy, he sheepishly tells me that they have not received the new Warranty Booklets for Vento from VW..says tht the this will hold gud as the Chassis No is mentioned inside. I ask - IS THIS ACCEPTABLE !!!
Finally I was given delivery of the vehicle. To be frank, never felt that I was taking delivery of a new VW car, felt more like I was driving my BRAND NEW CAR out of a OLD FILTY GARAGE. I was not given any Car perfume, no Idol, no TIssue Box at the time of delivery - some basic freebies which anyone wud expect at the time of delivery, especially on a VW and when you have paid 10L for it.
Overall not a very happy experience. |