Loaner car - Are there any rules?

CliffHanger · 21st June 2010, 15:05

I'm planning to leave my car for a minor body shop work. My guess is that the car has to be in the workshop for at least 2 days.

Since the workshop is going to be a TASS, I know, even if I'm asking for a loaner car during regular service, the response would be "Sir, at the moment no loaner car available".

What I'm planning is: to leave the car only when there is a loaner car available in the service station.

My question is - Are loaner cars available only during scheduled services? Or, they can be availed even for works such as the above?

anup7649 · 21st June 2010, 15:14

Quote:

Originally Posted by CliffHanger

I'm planning to leave my car for a minor body shop work. My guess is that the car has to be in the workshop for at least 2 days.

Since the workshop is going to be a TASS, I know, even if I'm asking for a loaner car during regular service, the response would be "Sir, at the moment no loaner car available".

What I'm planning is: to leave the car only when there is a loaner car available in the service station.

My question is - Are loaner cars available only during scheduled services? Or, they can be availed even for works such as the above?

You can avail the Loaner car for any work more than 2days. This however is at the discretion of the service station.

Anup

aks_karthik · 21st June 2010, 15:20

I usually send my car only if Loaner car is available.
For regular Service they won't provide Loaner car.
But they have to give if there is any manufacturing defects and more than 2 days of work.

CliffHanger · 21st June 2010, 15:46

Just called up the TASS(Tafe Reach, Chennai) buggers.

The guy who picked up the call wasn't aware of what a loaner car is, then when I explained him what a loaner car is and my need, he replied that there is no option like that.

Now, how to proceed with my ever-useless TASS service personals?

21st June 2010, 15:05	#1
CliffHanger BHPian Join Date: Feb 2009 Location: Chennai Posts: 757 Thanked: 1,605 Times	Loaner car - Are there any rules? I'm planning to leave my car for a minor body shop work. My guess is that the car has to be in the workshop for at least 2 days. Since the workshop is going to be a TASS, I know, even if I'm asking for a loaner car during regular service, the response would be "Sir, at the moment no loaner car available". What I'm planning is: to leave the car only when there is a loaner car available in the service station. My question is - Are loaner cars available only during scheduled services? Or, they can be availed even for works such as the above?
	() Thanks

21st June 2010, 15:20	#3
aks_karthik Senior - BHPian Join Date: Sep 2005 Location: Chennai Posts: 1,949 Thanked: 342 Times View My Garage	I usually send my car only if Loaner car is available. For regular Service they won't provide Loaner car. But they have to give if there is any manufacturing defects and more than 2 days of work.
	() Thanks

21st June 2010, 15:46	#4
CliffHanger BHPian Join Date: Feb 2009 Location: Chennai Posts: 757 Thanked: 1,605 Times	Just called up the TASS(Tafe Reach, Chennai) buggers. The guy who picked up the call wasn't aware of what a loaner car is, then when I explained him what a loaner car is and my need, he replied that there is no option like that. Now, how to proceed with my ever-useless TASS service personals? Last edited by CliffHanger : 21st June 2010 at 15:57.
	() Thanks