i10 Delivery Delayed: Need Help

abhijeetsng · 21st July 2009, 15:14

Dear All,
I need your suggestions as to what I can do in the case mentioned below.

My brother in law had booked a i10 Sportz in electric red color with red pack on 30th June 2009. He paid 10,000 as booking amount.

He had applied for a car loan for 3,00,000 from SBI which has now been approved. The remaining amount would be paid in cash.

It's been nearly a month, and still the dealership people say that the car has not yet arrived. Every week they extend the date by a week.

Today also they have given us a date for friday the 24th July. I have sent a strong mail to HMIL complaining the same.

On asking the dealership to refund our booking amout so that we can buy from some other dealer, the people there are saying that it'sour wish but they would deduct 2000 and give 8000 only.

What can be done in this particular case in order to expedite the process or to get a full refund?
SBI, the bank has approved the loan but is asking for the receipt of the remaining amount (3,00,000) which the bank need to pay to the dealership.
Now, that the car has not yet arrived at the dealership, would it be advisable to pay the amount to the dealership and get the receipt. Or is there a different process?

Waiting for your opinions and advice.

Thanks in advance,
Abhi

22nd July 2009, 14:40

Dear Abhi,

is the delay happening due to your colour choice ? if yes and if its that you cannot wait anymore..try to check with other dealers for the same colour or suggest your in law to try and change is liking to a different colour.

Best wishes !
srinivas

inferno · 22nd July 2009, 15:00

Hi abhijeet,

Can you give us more details like, which dealer and which color ?
Even I booked i10 1.2 Sportz in white and suffered the same and expecting delivery to be this sunday. I've kept my fingers crossed. Btw , im buying from Hans Hyundai, Moti Nagar.

PS : You have a santro. How was your experience with hyundai last time ? Coz i've bought cars from Maruti, Skoda and Honda, but my experience with hyundai has been really bad, four years back hyundai's attitude made us buy a maruti product. Other brands are simply too caring and concerned than hyundai dealers.

abhijeetsng · 22nd July 2009, 17:47

Quote:

Originally Posted by srinivas9446

Dear Abhi,

is the delay happening due to your colour choice ? if yes and if its that you cannot wait anymore..try to check with other dealers for the same colour or suggest your in law to try and change is liking to a different colour.

Best wishes !
srinivas

Hi Srinivas,
No, the delay is not because of the color, 1.2 sportz is only available in few colors which are readily available. What the dealer is saying is that the dispatch of the car from some south location is taking place. I don't know what to do now. My brother in law is following up with them on a daily basis, but, its of no use. He has also complained to HMIL. Still no response from them.

Let me know if you come across some solution.

Thanks,
Abhi

Quote:

Originally Posted by inferno

Hi abhijeet,

Can you give us more details like, which dealer and which color ?
Even I booked i10 1.2 Sportz in white and suffered the same and expecting delivery to be this sunday. I've kept my fingers crossed. Btw , im buying from Hans Hyundai, Moti Nagar.

PS : You have a santro. How was your experience with hyundai last time ? Coz i've bought cars from Maruti, Skoda and Honda, but my experience with hyundai has been really bad, four years back hyundai's attitude made us buy a maruti product. Other brands are simply too caring and concerned than hyundai dealers.

Hi inferno,
the car has been booked with Superon hyundai in Gurgaon, the color of the car is electric red with red pack inside.
All the very best for your ride. Wish it does not get delayed this time.

Yes, I have this santro from the last 6 years, I bought it from Deep Hyundai in New Delhi. My experience was good with deep. I would not rate it as excellent but good. There were no delays. When I booked it, I was given a date of delivery and was done so.
I also now feel that Hyundai attitude towards customers is going down, I and my brother in law is also thinking to take a loss of 2000 and book a swift vxi.

Thanks for your reply.

Abhi

24th July 2009, 12:56

Dear Abhi,

Your thought of swift VXI is good, but do try & drive swift diesel. i drove my friend's swift diesel, its mindblowing !

bye
srinivas

parimal_g · 24th July 2009, 22:16

why not then Punto 1.4...

25th July 2009, 10:17

parimal,

is punto as sporty as swift diesel ? you seem to be suggesting 1.4 which is petrol driven.

abhijeetsng · 25th July 2009, 11:09

Quote:

Originally Posted by srinivas9446

Dear Abhi,

Your thought of swift VXI is good, but do try & drive swift diesel. i drove my friend's swift diesel, its mindblowing !

bye
srinivas

hi srinivas,
i10 sportz which we had booked is expected to arrive today. will update you all about any developments.

Abhi

Quote:

Originally Posted by parimal_g

why not then Punto 1.4...

Hi Parimal,
My brother in law is a hard core maruti and hyundai fan. Can't do much on that. Anyways thanks for the advice.

Cheers
Abhi

25th July 2009, 11:26

Abhi,

great to hear such a good news this morning. by the way, where are the sweets mate !

abhijeetsng · 25th July 2009, 15:32

Quote:

Originally Posted by srinivas9446

Abhi,

great to hear such a good news this morning. by the way, where are the sweets mate !

sweets will definately follow! BTW, i checked with my brother in law. The car has arrived at gurgaon and is presently at the depot of the dealer. It will be at the showroom by tomorrow morning.
My brother in law would be going for an inspection tomorrow.

25th July 2009, 21:47

Dear Abhi,
Great to hear this..would you join your in law for a pre-registration inspection..i would suggest a good inspection. .i'm sure you are quite capable of a thorough inspection.

i did a pre registration inspection of my IVTEC...it really did help, since when i went for the delivery of my car..the tyres were changed. During the pre regis inspection my car had michelin tyres...i had to get it changed.

i suggest pls do inspect every nook & corner of the car..if possible, try & take a guy who can make out if any damage repair has been done with the cabin.

my CONGRATS & GOOD WISHES TO YOUR FAMILY.

My regards to your in-law.

Safe driving !

bye

Bye

gemithomas · 26th July 2009, 11:25

Oh! sorry to have missed this earlier. This seems to be one of those rare sane threads on delay in delivery and people dont jump into mud slushing the dealer/brand/manufacturer. Wonder why not many have responded in this.

It sounds strange that Hyundai did not reply to your complaint IN these days even those with the worst service respond to direct mails sent to the company. I thought hyundai would be far better in terms of customer care.

Good to hear that the car has arrived. Do a thorough PDI check with the list available here.
PLease remember to check the date of manufacture of the car and ensure that it was not lying for long in some yard. Especially since you have asked for a specific colour/pack.

abhijeetsng · 27th July 2009, 11:12

Quote:

Originally Posted by srinivas9446

Dear Abhi,
Great to hear this..would you join your in law for a pre-registration inspection..i would suggest a good inspection. .i'm sure you are quite capable of a thorough inspection.

i did a pre registration inspection of my IVTEC...it really did help, since when i went for the delivery of my car..the tyres were changed. During the pre regis inspection my car had michelin tyres...i had to get it changed.

i suggest pls do inspect every nook & corner of the car..if possible, try & take a guy who can make out if any damage repair has been done with the cabin.

my CONGRATS & GOOD WISHES TO YOUR FAMILY.

My regards to your in-law.

Safe driving !

bye

Bye

Quote:

Originally Posted by gemithomas

Oh! sorry to have missed this earlier. This seems to be one of those rare sane threads on delay in delivery and people dont jump into mud slushing the dealer/brand/manufacturer. Wonder why not many have responded in this.

It sounds strange that Hyundai did not reply to your complaint IN these days even those with the worst service respond to direct mails sent to the company. I thought hyundai would be far better in terms of customer care.

Good to hear that the car has arrived. Do a thorough PDI check with the list available here.
PLease remember to check the date of manufacture of the car and ensure that it was not lying for long in some yard. Especially since you have asked for a specific colour/pack.

Thank you "srinivas9446", "gemithomas",
Guys,

Yesterday, I along with my brother in law went to the showroom in Gurgaon to do a pre-registeration check.
The car was parked in the dockyard of the dealer. Did a through check for each and everything.
All is fine and good.
The car is manufactured in july itself. The thing is that now the i10's are comming with an immobiliser as standard and this has started only one and a half months back.
Even checked the invoice of the car on which it came from chennai. Everythings seems to be perfect.
Have also noted down the VIN no, engine and chasis no.
Electricals and everything is working fine.

We have made the payment of the difference amount between the booking advance and the loan amount. And guys guess what, on last minute negotiations we got additional discount (though very minor) for the delay that was caused.

By today or tomorrow, my brother in law would get the draft and we would take the delivery.

By the time we left the showroom, the car had arrived at the showroom.

Just now my brother in law called me. He is at the bank getting the draft processed. The bank authorities are asking him to take a cover insurance on the amount.
Is 3 lacs such big a loan that we need a cover insurance over it?
I have suggested him to avoid getting the insurance.

I had taken a few pics while pre-delivery inspection. But, those are on my laptop back home. will definately post pictures of delivery.

PS: Any advice or suggestions for taking the delivery would be most welcome.

gemithomas · 27th July 2009, 13:34

Just remember not to take delivery after six. You wont be able to see any imperfections on the body and might miss out any minor issues. Also check that all accessories as per promise is fitted. Else ask them to note i down in the delivery note mentioning when they will fix it.

abhijeetsng · 27th July 2009, 14:05

Quote:

Originally Posted by gemithomas

Just remember not to take delivery after six. You wont be able to see any imperfections on the body and might miss out any minor issues. Also check that all accessories as per promise is fitted. Else ask them to note i down in the delivery note mentioning when they will fix it.

Thanks, I will surely remember all that you have written.
We would be taking the delivery tomorrow ie on 28th July, (if not delayed).
Time of delivery would be sometime in noon.

Cheers,

Abhi

21st July 2009, 15:14	#1
abhijeetsng BHPian Join Date: Dec 2008 Location: Faridabad Posts: 341 Thanked: 156 Times View My Garage	i10 Delivery Delayed: Need Help Dear All, I need your suggestions as to what I can do in the case mentioned below. My brother in law had booked a i10 Sportz in electric red color with red pack on 30th June 2009. He paid 10,000 as booking amount. He had applied for a car loan for 3,00,000 from SBI which has now been approved. The remaining amount would be paid in cash. It's been nearly a month, and still the dealership people say that the car has not yet arrived. Every week they extend the date by a week. Today also they have given us a date for friday the 24th July. I have sent a strong mail to HMIL complaining the same. On asking the dealership to refund our booking amout so that we can buy from some other dealer, the people there are saying that it'sour wish but they would deduct 2000 and give 8000 only. What can be done in this particular case in order to expedite the process or to get a full refund? SBI, the bank has approved the loan but is asking for the receipt of the remaining amount (3,00,000) which the bank need to pay to the dealership. Now, that the car has not yet arrived at the dealership, would it be advisable to pay the amount to the dealership and get the receipt. Or is there a different process? Waiting for your opinions and advice. Thanks in advance, Abhi Last edited by abhijeetsng : 21st July 2009 at 15:15.
	() Thanks

22nd July 2009, 14:40	#2
srinivas9446 Posts: n/a	Dear Abhi, is the delay happening due to your colour choice ? if yes and if its that you cannot wait anymore..try to check with other dealers for the same colour or suggest your in law to try and change is liking to a different colour. Best wishes ! srinivas
	() Thanks

22nd July 2009, 15:00	#3
inferno BHPian Join Date: Jul 2007 Location: Delhi Posts: 208 Thanked: 4 Times View My Garage	Hi abhijeet, Can you give us more details like, which dealer and which color ? Even I booked i10 1.2 Sportz in white and suffered the same and expecting delivery to be this sunday. I've kept my fingers crossed. Btw , im buying from Hans Hyundai, Moti Nagar. PS : You have a santro. How was your experience with hyundai last time ? Coz i've bought cars from Maruti, Skoda and Honda, but my experience with hyundai has been really bad, four years back hyundai's attitude made us buy a maruti product. Other brands are simply too caring and concerned than hyundai dealers. Last edited by inferno : 22nd July 2009 at 15:03.
	() Thanks

24th July 2009, 12:56	#5
srinivas9446 Posts: n/a	Dear Abhi, Your thought of swift VXI is good, but do try & drive swift diesel. i drove my friend's swift diesel, its mindblowing ! bye srinivas
	() Thanks

24th July 2009, 22:16	#6
parimal_g BHPian Join Date: Aug 2007 Location: MUMBAI Posts: 442 Thanked: 278 Times View My Garage	why not then Punto 1.4...
	() Thanks

25th July 2009, 10:17	#7
srinivas9446 Posts: n/a	parimal, is punto as sporty as swift diesel ? you seem to be suggesting 1.4 which is petrol driven.
	() Thanks

25th July 2009, 11:26	#9
srinivas9446 Posts: n/a	Abhi, great to hear such a good news this morning. by the way, where are the sweets mate !
	() Thanks

25th July 2009, 21:47	#11
srinivas9446 Posts: n/a	Dear Abhi, Great to hear this..would you join your in law for a pre-registration inspection..i would suggest a good inspection. .i'm sure you are quite capable of a thorough inspection. i did a pre registration inspection of my IVTEC...it really did help, since when i went for the delivery of my car..the tyres were changed. During the pre regis inspection my car had michelin tyres...i had to get it changed. i suggest pls do inspect every nook & corner of the car..if possible, try & take a guy who can make out if any damage repair has been done with the cabin. my CONGRATS & GOOD WISHES TO YOUR FAMILY. My regards to your in-law. Safe driving ! bye Bye
	() Thanks

26th July 2009, 11:25	#12
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	Oh! sorry to have missed this earlier. This seems to be one of those rare sane threads on delay in delivery and people dont jump into mud slushing the dealer/brand/manufacturer. Wonder why not many have responded in this. It sounds strange that Hyundai did not reply to your complaint IN these days even those with the worst service respond to direct mails sent to the company. I thought hyundai would be far better in terms of customer care. Good to hear that the car has arrived. Do a thorough PDI check with the list available here. PLease remember to check the date of manufacture of the car and ensure that it was not lying for long in some yard. Especially since you have asked for a specific colour/pack. Last edited by gemithomas : 26th July 2009 at 11:29.
	() Thanks

27th July 2009, 13:34	#14
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	Just remember not to take delivery after six. You wont be able to see any imperfections on the body and might miss out any minor issues. Also check that all accessories as per promise is fitted. Else ask them to note i down in the delivery note mentioning when they will fix it.
	() Thanks