[shreyas28]

mods,i dont know if this is the exact thread to post my topic but if you feel this I have posted this in the wrong thread ,please shift it to the right thread as i am still a baby in this forum

i have a 2000 OHC , maharaja gold colour.though its an old car,its our lucky car so we wont sell it at all.you can see the pictures of the car in my " new exotic SUV Audi Q7 " thread.

as the car needed a part change because of its age,we gave it to PRIDE HONDA in 2008 february.( dont know the exact date ) .
they changed many parts as given in the bill and we paid 88,920 including taxes and took the delivery after 15 days. ( march )

we lost the bill within a few days as our servant was new and she mistook it as an old newpaper . i faintly remember ,they changed the 4 springs, drive rod and the whole silencer assembly .( there were many items but i could remember having seen these items only)

now its been a year and a quarter since the service and the car started giving many problems . suspensions not working, car shaking HEAVILY even at speeds of 40 km/h. rattling noise is heard when the car turns. different sound is heard hen i drive the car with the A/C on ( sounds more like the formula 1 cars ) .
when i took the car to a private trustful workshop " Mazda motors " here, they said that the dealers gave me faulty parts and i need to ask he dealers strictly again but i dont have any evidence with me.all i have is the car ,the ( maybe faulty) parts and myself as the owner of the car.

please help me with this problem. BTW , i cant spend another lakh on this car again.

P.S - sorry if i made any typo's as im writing this post in a hurry because its my friends PC

[neel385]

Well Shreyas, all companies keep a copy of the bills they generate, so a copy can be made available to you if they want. So the thing you need to do now is, I guess, use all the sweet talking skills to get a copy of the bill out from them and then start the fireworks!!
By the way, I'm surprised with the name Pride Honda being brought up!!A lot of my friends use Pride Honda for servicing their cars,so will be looking out at what you have to say for their sake!!

[71Convertible]

You should be able to get a copy of your rcpt and work done from the dealership. Ask them for it before taking the car back in.

But, in their defense, 15mos is a long time. Warranties are typically 3mos to a year. Even if you now think you had substandard parts, it is going to be hard to prove. How can one be certain these were not changed by the owner or by the driver or... No independent verification of how the car was used etc.


Take it back to them after you get the list of work done and then get their estimate. Have you had your wheels balanced? Shaking could be because of that. Noise from AC could be from slipping belt, failing bearing. Suspension not working -- not clear what that means -- perhaps your shocks are bad (you did not indicate that these were replaced last time). Rattle can be caused by many things -- some simple, some not.

Perhaps you should post a list of the exact deficiencies your trusted service center has determined are defective.

It's easy to jump in blaming the dealership, but the problem may not be from there.bn

bn

[anekho]

get a second or even third opinion - it'll help determine the real cause of these problems.

cheers

[BeamerBoy]

I think this is managable. Here's what I'd do.

- Take the car to Pride Honda and get an assessment done.
- Ask them for a copy of the jobcard for the job they carried out in Feb 2008. They have to have it & they should give it to you.
- Tally what all repairs were carried out in Feb 2008 & What are the repairs that are required now.
- Reason it out with the dealer. If no luck, write to Honda directly. It is not often that a customer spends close to a lac on a Honda for maintenance. If not a complete FOC offer, you might be able to land up with some good discounts.

Honda guys IMO are reasonable people...if you reason well enough, you have a 'mid-way' settlement. All the best.

[Switch]

Just go to Honda first and ask for a copy of the bill. Tell them you misplaced yours and you need another one for your office books. They will surely issue you a duplicate.

Also i don't think that repairs jobs warranty would be valid after an year. Get your car accessed at another place. Write back with what all jobs that needs to be done.

[bordeaux]

Honda service adviser at Pride Honda, Madhapur, Hyderabad tries to fleece me. Here's the story.

Car: Honda City 2009 iVTec @ 1,49,000 KMs

The car key remote stopped working almost 3-4 months ago. It did work every once in a while but not for the most part. As the car is not used much and I am super lazy, I didn't really try to figure about what the issue was.

Earlier this month, I gave my car for servicing at Pride Honda and mentioned that the remote was not working. The service adviser told me that he'll ask the technician to check the battery and it will cost ~500/- for replacement. I was surprised a tiny cell costs 500/- these days but as I we established earlier, I am super lazy, so, I asked him to go ahead and do it.

When I went back to collect my car, the SA mentioned that the battery is not the problem and the remote itself has issues and we will have to get a new remote which will cost ~7000/- and will come with a new additional key. And to my surprise, he didn't stop there. Then he went on to say that since the car has already done more than one lakh KMs we should replace all the lock sets. It will cost 13,000/- and you will get three new lock sets (at the boot, driver door and under the steering) and two new keys. He was trying to make me feel like he is cutting some real nice deals for me and doing me a favor. I was like we'll see next time may be.

By this time, all my "being cheap" radars were working overtime. Came back home, shred some laziness, opened up the remote, took out the battery and like the awesome engineer I am, rubbed the battery in between my palms just like we used to do in nineties. And that did the trick. The remote came to life immediately.

That confirmed that it was just a battery problem. Ordered the CR1616 3V battery (set of 5) from Amazon for a total of 321/- and everything is working as expected.

In hindsight, I guess he should have sold me a battery for 500/- which actually costs 70/- in open market. But at the SA's position, he did take a calculated risk and I respect that.

The most shocking part for me was how casually the SA tried to convince me that the locks in a car aren't even supposed to last more than 1 lakh KMs.

[wrongturn]

Originally Posted by bordeaux

The most shocking part for me was how casually the SA tried to convince me that the locks in a car aren't even supposed to last more than 1 lakh KMs.

I used to own a 2002 OHC. SA told me that clutch plates aren't even supposed to last more than 50k kms so I should get it replaced, I laughed and told him that even kidneys aren't supposed to last for over 30 years so he should get his replaced too. We both had a good laugh and my OHC was maintained at a FNG thereafter.

I still remember that sinking feeling when I heard about the clutch failure, I was a student back then. It just turned out to be a minor issue with the clutch cable (what a relief).

[anathaniel]

I've had to be very careful in my dealings with Pride Honda Madhapur. We have a 2015 Brio AT that's used for Urban errands and has run about 11,000 Kms in all. Each time that I go to Pride Honda Madhapur, they come up with a proposed SoW that costs between 18,000 and 26,000 rupees.

A few months back, they added what the service advisor called "A/C servicing" to the job sheet and charged me about INR 2,300 in charges and tax. When I asked about the gas levels etc. post service, he said that they don't check the gas, merely clean the AC. A bit steep for that since specialist AC service places charge a little above that for a complete service and gas top-up.

They changed the spark plugs of the Brio, and the highway mileage has dropped from 20 Kmpl to 17 Kmpl. Unfortunately, Pride Honda has a complete monoply on Honda sales and service in Cyberabad. I'm going to try one of their other workshops next time, but with Pride Honda Madhapur I literally have to go over their service estimate with a fine toothed comb.

[Sri0030]

Originally Posted by Sri0030

My experience was very bad with Pride Honda, Both in terms of sales & after sales.
We bought 2 vehicles from this dealership - City 4th gen VXMT (2016) & Amaze 2nd gen VCVT (2019).

I've shared this recently.

Even I am one of their victims. I would like to share more about this later in a dedicated thread when I have a free time.