Fiat service woes: Whose fault is it anyway?

speedzak · 2nd June 2008, 23:35

My god!!! It seems there is something seriously wrong with the whole scenario! You cannot blame the car, nor Fiat, nor Tata. The only one capable of being blamed is the TATA-Fiat alliance. What is the way out of it now???

aaggoswami · 2nd June 2008, 23:50

Really bad experience. And brake pads wearing out so fast should not happen.

@eclectix 1st:
I am not from Banglore, but here at TBHP, I have seen many issues with prerna motors being brought up

http://www.team-bhp.com/forum/indian...na-motors.html

CrAzY dRiVeR · 3rd June 2008, 00:16

Brake pads wearing does not have anything to do with the dealership, but they should have checked it during service.

However, how did the brake pads give up so fast?

iraghava · 3rd June 2008, 00:33

Well I believe my car's brake pads wear out quite fast (20k kms usually) but then I drive hard & fast so that's understandable. But even then 13.5k on a new car (I hope you ran her in gently) is way too early.

ankit.jhamb · 3rd June 2008, 11:13

13.5k

??BTW is the car in warranty period.??
did you pay for the replacement of brake pads??

arif_t01 · 4th June 2008, 09:53

Quote:

Originally Posted by ankit.jhamb

13.5k

??BTW is the car in warranty period.??
did you pay for the replacement of brake pads??

I don't think any Manufacturer will give warranty for Brake Pads

rao_battula · 4th June 2008, 12:32

Quote:

Originally Posted by eclectix 1st

Dude, try prerana on OMR, I had a fantastic experience today.

After the Fuel Pump replacement I had last week (refer this thread) http://www.team-bhp.com/forum/long-t...breakdown.html
the Manager of Prerana called me in the morning around 10-30 and asked me if I can drop by for a check up. He said that they just wanted to make sure if every things OK.

4-30 PM I go to the service station, they checked up the ECU declared everything OK.

Then the guys took it for a FREE wash & Interior cleaning (it was quite dirty after yesterday's rain).

Icing on the cake, they offered to polish off some minor scratches on the bonnet. I was like why not?

The two hours I spent there, It was hard to believe that it was a TATA-FIAT A-S-C.

Its was not just me, while I was there another 1.6 guy came for some minor query and even he was attended quite well.

cheers:

This is promising. wait. was this because the way you handled them? Any ways, it is nice to know that they caring the customer.

-BSR

2nd June 2008, 23:35	#46
speedzak BANNED Join Date: Mar 2006 Location: India Posts: 4,347 Thanked: 27 Times	My god!!! It seems there is something seriously wrong with the whole scenario! You cannot blame the car, nor Fiat, nor Tata. The only one capable of being blamed is the TATA-Fiat alliance. What is the way out of it now???
	() Thanks

2nd June 2008, 23:50	#47
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,987 Thanked: 2,963 Times	Really bad experience. And brake pads wearing out so fast should not happen. @eclectix 1st: I am not from Banglore, but here at TBHP, I have seen many issues with prerna motors being brought up http://www.team-bhp.com/forum/indian...na-motors.html
	() Thanks

3rd June 2008, 00:16	#48
CrAzY dRiVeR Team-BHP Support Join Date: Jun 2006 Location: Bangalore / TVM Posts: 17,232 Thanked: 73,735 Times View My Garage	Brake pads wearing does not have anything to do with the dealership, but they should have checked it during service. However, how did the brake pads give up so fast?
	() Thanks

3rd June 2008, 00:33	#49
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 8,033 Thanked: 272 Times View My Garage	Well I believe my car's brake pads wear out quite fast (20k kms usually) but then I drive hard & fast so that's understandable. But even then 13.5k on a new car (I hope you ran her in gently) is way too early.
	() Thanks

3rd June 2008, 11:13	#50
ankit.jhamb BHPian Join Date: Jan 2007 Location: new delhi Posts: 573 Thanked: Once	13.5k??BTW is the car in warranty period.?? did you pay for the replacement of brake pads??
	() Thanks