[navj]

We met with an accident last July and escaped without even a scratch. Our lives were saved, and our lives changed after that night. First and long post alert. This is my account of the night and the terrible experiences I'm facing with the service center that claims to be the largest Hyundai Dealership in South Kerala.

On July 26th, I had to drive to my native place from Kochi to attend the funeral of someone close. It rained all the way, and at night, I lost control of the car and hit an electric post. The next morning, I drove to the accident spot, police station, and service center to get the proceedings done, and by evening we towed the car to the service center.

I had taken an extension of RSA, but when I called the service center, they specifically informed me that RSA is a headache and that only one towing vehicle is available in the district, so it's good for nothing. By then, the gravity of the accident and events started to take a toll on me, but the next morning I contacted Hyundai and learned that I was supposed to register an RSA request and follow the procedure accordingly. I contacted the service station and raised a complaint. They initially washed their hands of the issue, but in the end, they agreed to pay half of the money.

Following up with service stations, multiple visits, and calls to know what’s happening, along with the promised dates, just kept passing by. A promised timeline of just over a month turned into two, then three months. They kept coming up with new things that delayed the work. When enough was enough, I raised several follow-ups with senior people at the dealer, and finally, after three months, my parents went there and took the car back. In the end, I had to pay double the amount they initially quoted verbally, since insurance takes care of those matters.

By the weekend, I reached home and inspected the car. Bingo. I understand accidents can't be fixed in one go, but from the roof light to the missing boot flap, I made a list of things that were immediately missing or not working. The service center promised to take care of it at the next service. Fair enough. Three weeks later, I came back to my native place for my cousin's wedding. On the way to the wedding venue, the car broke down.

Then started the saga of an optimistic day turning into an example of incompetency from the Hyundai dealership and Hyundai.

1.I called the same service guy. They sent a mobile team, but the people who came had no clue about the history of the car or anything.


2.The service center guy now insisted on putting in an RSA request and agreed to pay the rest of the money if it exceeded the limit. (Now RSA is legit for them since they have to pay the money otherwise.)


3.I asked for a spare car and pushed further. Hesitantly, they agreed.


4.I got a call from the RSA driver who said he would be here soon.


5.The dealer said the spare car was ready but in another showroom around 20 km away. They also said the team member at the spot would stay there and deal with RSA so that I could attend the wedding.


6.We went to that second showroom, and the wait started. It was around 1 pm, and the car had broken down around 9:30 am.

7.After another hour or so, at the dealership they showed me the spare car. I specifically asked the manager whether it was a petrol or diesel engine. I had serviced my car at this place once before, and the experience was bad. The manager had an attitude of "everything is right, sir, you are just making a fuss." I knew this guy from then. He said, "Diesel, sir." I double-checked. "Diesel, sir, don't worry about it. It will run anywhere. Just take it, sir."

8.We filled diesel at a nearby pump, and the vehicle started showing the signs of a petrol car running on diesel fuel. Meanwhile, I called RSA, no response. I called the guy who was supposed to be with the car. He said, "Sir, I gave the keys to a nearby restaurant. RSA will collect them from there." (Without my permission or even communication.) I called the dealership again, and they had no clue but promised to make sure someone was there.

9.Back to the spare car, I drove it back to the center, called the guy, "Sir, you are just simply worrying, no issues, sir, take it, sir." I insisted on testing it with a service guy. One came, checked, and said no issues. Still no idea where the RSA was, but the dealer said a guy from their side had reached the spot.

10.I took the spare car, and within a kilometer, it broke down. A call to the same guys confirmed that it was a petrol car. Well done. Then we had to wait another 30 minutes or so for the towing pickup to come. Not even a kilometer, but yeah. Now the same manager started saying, "Sir, the car will be ready in just 20-30 minutes, sir, please wait, sir." That was the point I felt humiliated to the core. How could someone treat me so casually without an ounce of respect to get away from their responsibilities? "All I'm asking for is a bit of honesty here. 20-30 minutes max, apparently."

Now, around 70 km away from the wedding venue and 160 km to Kochi on the opposite side, I knew the day was gone and got fed up with everything. I had to come back at night for work reasons. We got the money back for the diesel we filled and took a bus to Kochi. No response from RSA yet; the dealer said their guy was still at the spot. Around 4:30 pm, I got a call from a lady claiming that she was with RSA and said the pickup had some issues and was at the workshop and they would reach in 45 minutes.

Around 5:30 pm, RSA called and said there was no one at the spot. I called the dealer, and they said they had sent the same guy in the morning, but he went to get some food nearby. This is the same guy who gave the key to the restaurant nearby. By 7 pm something, they sent me pictures of the towing and vehicle reaching the service station.

The next day I called the dealership, and they said the diesel pump was faulty and they had ordered the spare. The issues from my side had already been given to them in writing, and they said they would take care of those things too. A wait of 2 weeks.
"Sir, the fuel pump is ready, and we have moved the vehicle to the body department. They will call," said the executive. Then I got a call from the service guy who was dealing with it from the start. "Sir, we checked the car and ordered the parts. Please wait, sir." Well, they all live under the same damn roof, and it took them 2 weeks to check and order?

Another 2 weeks and constant follow-ups, further delays to committed dates, they finally told me that delivery would happen. Nothing happened that day, but I got a call again saying, "Sir, the faulty back window glass, we don't know what to do, and the missing boot flap, we ordered a new one, but that's not fitting your car, sir."

They are saying a Creta boot flap ordered from the company is not fitting the Creta but promised to get one from another center in the morning and deliver. The farce. Since I was in Kochi, I needed it to be delivered to my home in the native place. The next morning, I got a call from the driver, but he said the flap was not available at the center. The service guy then on the call said, "Sir, the driver started so early, sir, so he couldn't get it since the dealership won't open that early." Then promised to take care of it in two days.

It’s been a week. Whenever I follow up, the answer is, "We are waiting for the parts, sir." I tried to connect with their regional service head. After listening to the complaint, he asked me to hold the call, then cut the call. No response after. The most annoying part is the feedback calls from Hyundai and the Dealership team. While the vehicle is at the center, I constantly get calls for feedback and stuff, but nothing happens after. Also, after the day, I got several calls from RSA, so many calls and people asking what happened, apologies, sir, thank you. Then someone else claims that they have received a complaint from my side and apologizes and goes. Repeat.

The dealership mentioned here claims they are the largest one in South Kerala. Although the Creta is a good car, I’m done with Hyundai. Never again. The humiliation, I’m unable to put it into words. They just treat it like nothing, especially when you have not much car knowledge. One thing: the staff and people I was in contact with were never rude or unwilling to help. Everyone is nice and good but just incompetent.

Latest update: They said by 26th the issues will be sorted. Lets see

[GTO]

Thread moved from the Assembly Line to the Dealerships section. Thanks for sharing!

Going to our homepage tomorrow

[nettooran]

I have said this before, Hyundai Showrooms are all talks and no show. They try to pamper you and provide all sorts of promising and nice words on your face, but the actual service on the car is below average.

I had an i20 with a steering vibration. They made me change 3 parts totaling 10k, and still the issue was not resolved. At last, it was found out to be a loose screw of the power steering motor. The irony is the issue was later diagnosed and solved by an old showroom that was removed from Hyundai’s authorized dealership list due to poor performance. After that, I always serviced my car at this place. There is no sweet talk or glamour, but the job gets done in the most decent way possible.

The funny part is that any complaint we raise against a showroom to Hyundai is automatically diverted to the same showroom. What a joke by Hyundai.

[navj]

True, They talk sweet but quality of the work and reliability is sub par. The most annoying part is the feedback calls. If we give a poor rating, there goa an avalanche of follow up calls but nothing really happens other than "thank you sir" and "sorry sir". I've raised a complaint with Hyundai, now I'm afraid the service center might do something to the vehicle that ends up much worse in the future. A loose bolt is enough create issues na.

[arjunsatheesh]

Hyundai's Service and customer care is quite poor.

Incident 1:
We used to have the first gen Getz. The car was wonderful(except for the FE) but the service by Hyundai was terrible(Popular Hyundai).
Once my father accidentally took it to a really bad section of road and the underbody got a few hits. After that, there were some weird noises and other issues.
They said the Power Steering needs replacement so we paid for it and got it changed.
But the issue persisted. They kept the car for a few days and said it was all fine but again the issue came back. They made us change so many other parts saying it's because the car was driven on such a bad road that it got damaged etc etc.
Finally, we got fed up and took it to another Hyundai dealer (MGF) and they diagnosed it as an issue with the tie road end. It seems the Power steering was all good. Unnecessarily a lot of money(and time) was wasted

Incident 2:
Years later, our family got a Hyundai Eon. Once I found the music system not able to remember the time. I took it to a dealer in Bangalore(Advaith) and they told me that the system has gone kaput and it needs to be replaced. I was just a student at that time and due to the lack of funds just lived with this issue. Later when I came to Kerala for the holidays, took it to a nearby workshop and they found that one cable was loose on the system and that's why the clock was getting reset.

After this and various(many many actually) incidents with the Hyundai service, I swore never to buy a Hyundai again. Their customer care is a joke.

[Kartman]

I have known this Hyundai problem for over a decade now. Had owned an i20 in 2012 and had multiple problems with the Hyundai service center from brakes wearing out in the first year to broken key fob and front glass and then blaming me. After a year of this service center, I went to another one a little far away from my house but they were good. And in a year to my surprise they were closed due to “under performance”. I spoke to the mechanic there and was informed that the service station could not meet the target set for spares sales.

I sold my i20 in 2 years and have never looked at Hyundai since. Every time I see one of their new cars, I do feel like I should give them a chance but after thinking it over, I’d rather not have a car than have a Hyundai.

It’s a very sorry state of affairs that the government doesn’t have strict rules to deal with such unruly companies who are basically robbing the common tax payer.

[Nalin1]

I owned a Verna for almost a decade.

A truly magnificent car and outstanding service from both Trident and Advaith Hyundai.

[Revotorqued]

I had a pretty bad experience with Hyundai A.S.S almost 10 years ago in the Erode district of Tamilnadu.

My Father owns a Santro xing on which we later fitted an after market LPG kit. After a couple of years, the car started giving problems while running on Petrol. It would run fine during idling in Petrol, but wouldn't accelerate on Petrol. It ran fine on LPG though. I gave it to the above mentioned Hyundai A.S.S. They kept the car for a couple of days and then informed me that the Petrol tank and the pump had gone bad. There said there was rusting inside the tank. They advised to change both the pump and tank. They quoted above 10K for replacing both of them. I was unwilling to spend that much. So, they charged an inspection charge of close to 1000 rupees.

I sent the car to a trusted FNG where they opened the Petrol tank and pump in front of us and showed us that there wasn't a single bit of rust inside the tank. It was very clean. They also found that rubber tube attached to the Petrol pump (to suck petrol from the tank) had developed cracks, due to which when the Petrol was getting sucked at high speed during accelerating, the Petrol would leak inside the tank and didn't reach the engine. That explained why the car wouldn't accelerate on petrol. They changed the rubber tube and charged us around 300 rupees for the entire work. The car runs fine until this day almost 10 years after that incident.

On that day, I swore to never return to the Hyundai A.S.S. The Santro is still being serviced at the same FNG even today and had run more than 110K on the ODO.

[Aviator_guy]

I owned Grand i10 and was pampered by excellent service by Advaith Hyundai Whitefield Bangalore. Exchanged it for Creta and the positive experience continues. Never had issues with any of the cars and service levels are fantastic.

[startwithdream]

Need expert advice for Hyundai Pune Service:

0. Should I service my car in Pune at Hyundai or Non-Hyundai Garage?
1. Which service-center is trusted near Pune Hinjewadi / Pune Wakad area for Hyundai Verna 2018 Model?
2. A kid scratched hood of my black car - Any recommendation for paint job in the area denoted above?
3. I'd like to purchase 4 tyre for my Verna. Any recommendation for brand and shop that does not overcharge?
4. What type of glass tint I can get which is allowed by RTO?
5. Gear Shift feels a bit hard.
6. Not confident about quality of last engine oil change - Shell Helix HX-8 0W-20 AH, engine underperforming / knocking.

Context:
I use to drive my car to Indore (M.P.) from Pune (MH) and have it serviced over there however during last service (Jun-2023) they convinced me to go for 3.5L pack of Shell Helix HX-8 0W-20 AH (Picture Attached).



They added Wynn Super Charge Oil Treatment + Oil Stop Leak and I wasn't ok with this but they say it will be good for engine (Picture Attached)


Fast forward to till date: I know I'm running car over 19 months now (very limited use) but to be honest engine performance and power isn't up to the mark even after immediate service.

Jun-2023 (29914KM Odo)
Jan-2025 (40350KM Odo)

What can I do to restore my engine performance and power back to normal including knocking issues a bit (my family tried their hands on my Verna for learning purpose and hard gear shift / clutch issues surfaces a bit assuming knocking is due to this?).

Please help with your expert advice and recommendations. Planning to go for service this week as I have upcoming trip plans for the weekend.

Thank you very much!