[Guess?]

We took delivery of a Range Rover CKD HSE from Modi Motors Mumbai in mid-June, and the service and car have been abysmal.

From the very first day, we noticed that the door handles were misaligned, and we immediately reported this to the sales associate. However, the issue has been conveniently ignored to this day. In mid-August, my wife fell onto the road while getting out of the car because the auto-deploy side step malfunctioned, retracting midway through deployment. We were initially hesitant to get the Range Rover due to all the horror stories we had heard, but we took a chance because they offered an extended warranty and maintenance package. However, for such a fault to occur within just two months has far exceeded even my worst expectations.

We communicated the issue to the dealership, sent the car in, and they replaced the entire side step free of cost. However, the replacement is also not working.

We've been told that this issue is an "accessory" fault, but considering that all dealers add this as a mandatory accessory, I don't see how it can be viewed as anything other than part of the factory fit. Customers are charged over the listed ex-showroom price for it, only to be told later that it's just an accessory and that JLR isn't concerned with it.

As a result, we've had to send the car back to the workshop again.

Now, regarding the after-sales service: despite repeated complaints, there has still been no resolution for the misaligned door handles. When we expressed our frustration over the side step issue, the dealer contact at Modi Motors stopped answering our calls, claiming a personal emergency—which we later discovered wasn’t true. As a result, the car has been sent back to the workshop for the side step issue, but with no clear communication from the dealer and no temporary car provided. We were left stranded when we had to leave town for an emergency, as our car was already in the workshop within just two months of ownership.

This has been a horrible experience, both with the car and the unprofessional dealership. I don’t consider the Range Rover a fun sports car where we might overlook a few quirks for the sake of excitement. This is a vehicle designed for the "rugged" outdoors, yet it’s malfunctioning over such a trivial issue. To make matters worse, the incompetent and unprofessional after-sales service is just the icing on the sour cake.

[Y@SH]

Request you to kindly send the car to Navnit Motors, I feel they are more professional in handling of issues and have a lot less cars to deal with.

I have used them Both, Servicing cars is cheaper at Modi Motors as they don't push you into unnecessary add ons and simply remove the ones you ask them to.

My Car battery was showing low battery charge even after driving extensively, Modi Motors replaced the battery free of charge under warranty. So no complaints there.

If the dealer is a problem, try the other dealer, if its still not resolved, write a mail to JLR.

[Exile]

Originally Posted by Guess?

We took delivery of a Range Rover CKD HSE from Modi Motors Mumbai in mid-June, and the service and car have been abysmal.

This has been a horrible experience, both with the car and the unprofessional dealership. To make matters worse, the incompetent and unprofessional after-sales service is just the icing on the sour cake.

Have you tried contacting any other service center under a different ownership? You should definitely write a strongly worded email to JLR outlining your difficult ordeal with an absolutely new car and that the side step malfunction could have led to injuries as well, based on what you mentioned in your post.

[Neelanjan]

Some how I feel these are the genes of Tata motors which have unfortunately trickled up the ladder.My cousin's F-pace had quite a few break downs and as usual as an arm of Tata Motors the service experience was pathetic.The car was riddled with multiple reliability issues,alas JLR couldn't fix it untill last year when my cousin got rid of the car.

[somersault]

I am so sorry about your experience. In your opinion is that the TATA and JLR issue or Modi cars issue? From the write up, what I get is, the car is having issues with the part which JLR defines as accessories and also the misalignment issue. So its more of the TATA - JLR product issue? The dealer definitely failed to raise your case appropriately to JLR and did not communicate properly on this episode to you.

Pardon me if my understanding is incorrect.

[Gazole]

Thanks OP for sharing your experience with a new luxury car. Issues with cars can happen (though we expect far fewer for expensive / luxury segment cars) but you do expect their service processes to help remediate them as painlessly as possible.

As an owner of 2 BMW cars over the last 5 years, I can say that while I have experienced a couple of minor issues with them - BMW after sales processes have been more than satisfactory.

Another reason to not invest in JLR cars unfortunately - their poor quality and service reputation seems to be confirmed here.

I hope they find a solution for you.

[VellVector]

Originally Posted by Neelanjan

Some how I feel these are the genes of Tata motors which have unfortunately trickled up the ladder.

I'm not sure how you've come to this conclusion. Land Rovers and Jaguars have been famous for reliability issues and service concerns for far longer than Tata has owned the brands.

Unfortunately, in the current day Tata doesn't seem to be interested in improving that reputation.

[ASP007]

Originally Posted by Neelanjan

Some how I feel these are the genes of Tata motors which have unfortunately trickled up the ladder.My cousin's F-pace had quite a few break downs and as usual as an arm of Tata Motors the service experience was pathetic.The car was riddled with multiple reliability issues,alas JLR couldn't fix it untill last year when my cousin got rid of the car.

While JLR had churned out some iconic models, they always stays at the bottom when it comes to reliability. I beleive this is the case even before Tata or before Ford acquired them.

Our own Sallu bhai from Bollywood had his fair share of repeated LR breakdowns and incompetent A.S.S.

https://youtube.com/watch?v=SY2xG7DGdjY

On topic:

That misaligned door handle sticks out like a sore thumb. Not to mention the side step causing OP's wife to fall. This is after paying a huge sum for a luxury car.

Imagine this is happening in a western country, JLR would be sitting on a suite; and coughing up compensation to the owner.

[Dibyendu Bose]

While there can be various opinions on response time and the quality of service, what I find particularly galling is the stance taken by ‘JLR dealer’ combine that the side step is an accessory and therefore the treatment to its malfunctioning can be second grade. I think you must write to JLR immediately on this issue as I don’t think that their stance taken is a sustainable and defendable stance. The accessory is not a jugaad material bought from the grey market. If something is bought from the dealer and is an approved one, and something as critical as the side step, it has to have an integrated treatment.

Your experience is scaring me a bit as last week only I have booked a Discovery Sport. In fact, I often wonder, is that with such sort of a negative reputation how do they still manage a significant waiting time!

[CEF_Beasts]

A friend of mine bought the new facelifted Disco Sport 3-4 months back, the car is a great alternative to the German crossovers, and the Discovery Sport feels like a proper SUV, in the way it can be hammered on bad roads!





But the new infotainment system in it is buggy, even after cycling the car by switching it off and on, music being played through Apple CarPlay would only play through the speakers on the right, the left side speakers were dead !!

I have heard about the exact same issue even in Brand new Defenders…

After paying 85L for a Disco Sport that last thing I would want is the car playing music only through the right side speakers, in comparison haven’t faced any such tech related issues in my BMW so far!

[sudanmohit]

Its really sad to see someone putting so much money and trust in a brand only to get this type of treatment.i really feel sad for you sir.

While any mechanical or electrical component may fail even an hour after delivery, it is the approach of the service provider that actually matters. I'm sure the TATA's after sales DNA has adulterated JLR.

Exactly what we say in hindi " kharbooje ko dekh kar kharbooja rang badalta hai".

We all can only sympathize with you and advise you send a strong mail to JLR about the poor approach by dealer.

Atleast you should be given another car till your car is with them.

Pathetic service from Tata ( as always)
They're really consistent

[Beemer1077]

Originally Posted by Gazole

Thanks OP for sharing your experience with a new luxury car. Issues with cars can happen (though we expect far fewer for expensive / luxury segment cars) but you do expect their service processes to help remediate them as painlessly as possible.

As an owner of 2 BMW cars over the last 5 years, I can say that while I have experienced a couple of minor issues with them - BMW after sales processes have been more than satisfactory.

Another reason to not invest in JLR cars unfortunately - their poor quality and service reputation seems to be confirmed here.

I hope they find a solution for you.

The only reason to avoid a Land Rover, is because of this - poor quality, reliability, not long lasting, and really bad after-sales and service network.

My brother drives a 2020 Range Rover Sport in Denver, Colorado, but he bought it used.

[acedriver_9000]

You have a wonderful vehicle with only 2 issues. Get it resolved somehow by hook or crook and you can enjoy your wonderful vehicle. Also in my opinion these issues are very small. Not like a problem in main component like engine, suspension. Major issues get reported in many new cars. I had read about a bmw X1 engine problem right after delivery in this forum itself a couple of years back. Be positive & see it as half cup full.

In my opinion these are very small issues. If you are DIY capable, you try to find the problem & get it resolved through service centre or by yourself.

[Aish_4761]

I request everyone not to make Team BHP a Team Tata Bashing Hub!

I have 2 questions here, 1st one for all the esteemed members who have thrown up Tata name in the above section and second to the unfortunate owner of the vehicle:

1. Aren't there other brands that face such issues?
2. Why isn't the OP looping in JLR's regional manager with a strong worded email to the official customer care email/ or a tweet over X(twitter)?

Post your ordeal through social media, else ask someone to do it on your behalf. The higher-ups came running to rescue their reputation when I made a complaint about my Alto's misaligned door which was reinstalled after a repair, in twitter!

[ex-innova-guy]

Originally Posted by acedriver_9000

In my opinion these are very small issues. If you are DIY capable, you try to find the problem & get it resolved through service centre or by yourself.

The problem here is that when you pay above 3 Cr for a car, you expect it to do its job, i.e., ferry the passenger(s) and be fuss-free. Both of these issues pop up as a sore thumb every time s/he gets in/out of the vehicle. I wonder why they do not give an optional extra for the auto-deploy side-step deployment at factory level, like they do in the UK.