A very bad day: New Optra magnum damaged on delivery

toiingg · 20th August 2007, 12:57

All the best man... keep us posted.

vkochar · 20th August 2007, 13:07

Best of Luck, hopeyou come back with a gleaming smile...ask them for free seat covers .. this is the least they can do after all this harrassment,

Ace6120 · 20th August 2007, 14:56

Brother thats the pits.
You make sure that you try and get the door replaced. Cause the repaint will never be as good as the orignal.
Knock on whoevers door you want but try and make sure yopu get the door replaced.
If you want a few of us could go there together and preassurize them.
If that helps.

deepak_ms · 20th August 2007, 15:01

Quote:

Originally Posted by shuvd

Guys, just got a call from the A.S.S. Magnum Force is ready.

have they replaced the door or repaired it..

johy · 20th August 2007, 16:39

Quote:

Originally Posted by shuvd

Thank you guys.

Took a 300kms drive on the NH6 in the Silver Bullet. Felt much better.

Look forward to hearing on the replaced door (hopefully). Best wishes.

gt_bhp · 20th August 2007, 16:41

Buddy, I can understand your feeling! After having spent good money on something and to have it damaged by some idiot is frustrating. Hope you'd have got it back in original condition.

toiingg · 20th August 2007, 22:53

Shuvo, what happened ? Update ?

razor4077 · 20th August 2007, 23:20

I think he has some good news coming up

@Shuvd: treat's pending!!

Zappo · 20th August 2007, 23:21

don't tell me shuvo got his car exchanged! :o

nura · 20th August 2007, 23:36

Quote:

Originally Posted by Zappo

don't tell me shuvo got his car exchanged! :o

Maybe door replacement from an identical car in the warehouse?

madbullram · 20th August 2007, 23:43

Waiting...what happened...

shuvc · 20th August 2007, 23:51

Quote:

Originally Posted by nura

Maybe door replacement from an identical car in the warehouse?

Possible. I had been there with him to take delivery. It was late evening.
We checked the door. Couldn't make out any damage.

Come to think of it @shuvd, did we ask them how they repaired it ?

I guess not. Anyway, no blemishes or scars.

At idle, while outside, the engine does make its presence felt. But once inside and on the move, it's difficult to tell it apart from a petrol.

I guess, @shuvd is out of a looong night drive.

namit · 20th August 2007, 23:56

If i were you i would not take this car and instead note that serial number and get in touch with right authorities at GMI and demand a new car.

GM is very serious on addressing customer's concerns. I think its the only manufacturer in India which takes its customers seriously.

I can say this with experience as i also own a Chevy ... but its Aveo.

shuvd · 21st August 2007, 00:08

Hehehe. Just came back from a slow speed drive.
Thanks everyone for your support. The Magnum Force is back!

Went to the A.S.S. with shuvc. Checked the door quite minutely. Couldn't find any mismatch.

We indeed forgot to ask them what they had done.

On seeing the Force, I became very excited and all the rage just disappeared. They didn't charge me (obviously). Maybe they replaced the door. I left the workshop approximately at 5:30 on Saturday and they close at 6:30. Sunday they are closed and they called me at 12 today saying the car was ready. Could they have repaired and painted the door in this time?
Anyway, I'm happy.

madbullram · 21st August 2007, 00:15

Congrats mate...enjoy the Magnum...let the FORCE be with you

...but do call and check what they did...let them realize you aint another easy customer who will walk away without a question once the job is done.

This is where they take us for granted

20th August 2007, 12:57	#46
toiingg BHPian Join Date: Oct 2006 Location: Calcutta Posts: 641 Thanked: 305 Times	All the best man... keep us posted.
	() Thanks

20th August 2007, 13:07	#47
vkochar Senior - BHPian Join Date: Aug 2006 Location: Delhi / Agra / London Posts: 2,150 Thanked: 848 Times View My Garage	Best of Luck, hopeyou come back with a gleaming smile...ask them for free seat covers .. this is the least they can do after all this harrassment,
	() Thanks

20th August 2007, 14:56	#48
Ace6120 Newbie Join Date: Aug 2007 Location: Calcutta Posts: 5 Thanked: 0 Times	Brother thats the pits. You make sure that you try and get the door replaced. Cause the repaint will never be as good as the orignal. Knock on whoevers door you want but try and make sure yopu get the door replaced. If you want a few of us could go there together and preassurize them. If that helps.
	() Thanks

20th August 2007, 16:41	#51
gt_bhp BHPian Join Date: Feb 2006 Location: Bangalore Posts: 122 Thanked: 11 Times View My Garage	Buddy, I can understand your feeling! After having spent good money on something and to have it damaged by some idiot is frustrating. Hope you'd have got it back in original condition.
	() Thanks

20th August 2007, 22:53	#52
toiingg BHPian Join Date: Oct 2006 Location: Calcutta Posts: 641 Thanked: 305 Times	Shuvo, what happened ? Update ?
	() Thanks

20th August 2007, 23:20	#53
razor4077 Senior - BHPian Join Date: Sep 2006 Location: Mumbai Posts: 1,882 Thanked: 299 Times View My Garage	I think he has some good news coming up @Shuvd: treat's pending!!
	() Thanks

20th August 2007, 23:21	#54
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,933 Thanked: 2,719 Times	don't tell me shuvo got his car exchanged! :o
	() Thanks

20th August 2007, 23:43	#56
madbullram BHPian Join Date: Oct 2006 Location: Chennai&Ashburn Posts: 552 Thanked: 251 Times View My Garage	Waiting...what happened...
	() Thanks

20th August 2007, 23:56	#58
namit BHPian Join Date: Jan 2006 Location: Delhi Posts: 403 Thanked: 55 Times	If i were you i would not take this car and instead note that serial number and get in touch with right authorities at GMI and demand a new car. GM is very serious on addressing customer's concerns. I think its the only manufacturer in India which takes its customers seriously. I can say this with experience as i also own a Chevy ... but its Aveo.
	() Thanks

21st August 2007, 00:08	#59
shuvd Senior - BHPian Join Date: Nov 2006 Location: Calcutta Posts: 1,081 Thanked: 8 Times View My Garage	Hehehe. Just came back from a slow speed drive. Thanks everyone for your support. The Magnum Force is back! Went to the A.S.S. with shuvc. Checked the door quite minutely. Couldn't find any mismatch. We indeed forgot to ask them what they had done. On seeing the Force, I became very excited and all the rage just disappeared. They didn't charge me (obviously). Maybe they replaced the door. I left the workshop approximately at 5:30 on Saturday and they close at 6:30. Sunday they are closed and they called me at 12 today saying the car was ready. Could they have repaired and painted the door in this time? Anyway, I'm happy.
	() Thanks

21st August 2007, 00:15	#60
madbullram BHPian Join Date: Oct 2006 Location: Chennai&Ashburn Posts: 552 Thanked: 251 Times View My Garage	Congrats mate...enjoy the Magnum...let the FORCE be with you ...but do call and check what they did...let them realize you aint another easy customer who will walk away without a question once the job is done. This is where they take us for granted
	() Thanks