Dent in new car before delivery : Bengaluru advocate files complaint against showroom, maker

NetfreakBombay · 7th September 2021, 11:22

Quote:

Originally Posted by amolpednekar

....else deliver a new car.

This would also hopefully make the dealer handle new car deliveries with the care it deserves.

This would not be reasonable because cost of doing business will become too high . Customers might "prefer" this level of service, they wont pay for it.

Say if some insurance company to was to cover this business risk of minor damages before delivery, what do you think would be the premium if only option was to write off 30 - 40% of car's value due to change in ownership ?

Tucker48 · 7th September 2021, 17:40

Quote:

Originally Posted by SolidusSnake

This is the process being followed in Delhi since many years, registration is done online instantly on delivery day and we have to provide the OTP to dealer to complete the registration process. Other states should also adopt this procedure.

Jammu and Kashmir also follows the same process. My brother's Nexon reached Jammu around 6 am on delivery day (January 2021), reached showroom after wash around 1pm and by 4 pm we were driving back home in Nexon with the permanent registeration number written on a pasted piece of paper instead of number plate and it took another 3-4 days for HSRP.
We were told by the showroom manager that we can drive anywhere within the UT even without HSRP till the time HSRP is made available to us.

Also, what if the customer asks the dealership to keep their car till certain auspicious date for delivery? Who's responsible in that case?

CarNerd · 7th September 2021, 20:05

Quote:

Originally Posted by Mr.Boss

We pay for it, and we deserve it - 100% agreed, but why is this sentiment applicable only for a piece of material (car) here?
- We pay around 10-15% as road tax, but are our roads worthy?
- We pay around 50% of our earnings as IT, GST, etc, are we (the one who is actually paying) getting the right benefits?
- We pay edu-cess for most of our purchase, are we getting the right education from the government?

In additional we can ask for a little more (like extended warranty, few more discount, etc) not a brand new car as replacement.

Are we sure there are no reworks done at plant level? Since we don't see them are we are aware about them we accept it, but when the dealer is loyally explaining about the accident (with no major or structural damage) we wont. Because we pay for it and we deserve it.

The roads belong to the govt not us, they are providing a Service not a Product like a car with warranty. So is the case with education and other govt services. We can't compare the two.

If a car is just a piece of material, why are we the members of a forum dedicated to such pieces of material? Why do we discuss everyday about such pieces of material? How many people can own them? For many Indians, owning a car is a lifetime achievement.

Suppose you a buy a suit and find that it's torn, would you be okay if the seller offers you to stitch it? Maybe some might accept it but many might not. It's upto the customer to decide what he wants. He can definitely ask for repair, discounts, extended warranty, etc but he can also ask for a replacement.

Maybe reworks are done at the plant level but they have guidelines laid out for quality control and have proper procedures to take care of defects. If the rework is done outside the plant, there might be some mismatch due to difference in workmanship.

Mr.Boss · 14th September 2021, 12:41

Quote:

Originally Posted by CarNerd

The roads belong to the govt not us, they are providing a Service not a Product like a car with warranty. So is the case with education and other govt services. We can't compare the two.

For so many years I was in a wrong assumption that these essential services towards medicine, hygiene and safety were most important that a luxury product like car. I think I should revisit or realign my assumptions.

Quote:

Originally Posted by CarNerd

If a car is just a piece of material, why are we the members of a forum dedicated to such pieces of material? Why do we discuss everyday about such pieces of material?

Because we like it. Like us there are so many forums for gadgets, music, porn and what not?

Quote:

Originally Posted by CarNerd

Suppose you a buy a suit and find that it's torn, would you be okay if the seller offers you to stitch it? Maybe some might accept it but many might not. It's upto the customer to decide what he wants. He can definitely ask for repair, discounts, extended warranty, etc but he can also ask for a replacement.

If that's and accident and not caused by negligence, and if the repair work is not gonna affect any of the aesthetic, functional or durability performance, I don't mind getting it repaired.

Quote:

Originally Posted by CarNerd

Maybe reworks are done at the plant level but they have guidelines laid out for quality control and have proper procedures to take care of defects. If the rework is done outside the plant, there might be some mismatch due to difference in workmanship.

I don't want to spoil your hope by explaining in detail

CarNerd · 15th September 2021, 09:24

Quote:

Originally Posted by Mr.Boss

We pay for it, and we deserve it
- We pay around 10-15% as road tax, but are our roads worthy?
- We pay around 50% of our earnings as IT, GST, etc, are we (the one who is actually paying) getting the right benefits?
- We pay edu-cess for most of our purchase, are we getting the right education from the government?

Does everyone pay taxes? Non tax payers don't deserve good roads or good education? What kind of logic is this?

Quote:

Originally Posted by Mr.Boss

These are only few examples and no much noise raised for all of these, though they were not 'accidents', Why don't we raise the voice against the white & white babus in white cars?

Are you trying to say that until the Govt provides excellent services, we should be okay with sub par services by others? In that case, we should do away with consumer courts right?

Quote:

Originally Posted by Mr.Boss

For so many years I was in a wrong assumption that these essential services towards medicine, hygiene and safety were most important that a luxury product like car. I think I should revisit or realign my assumptions.

Medicine? Hygiene? Safety? Luxury product? I have no idea what you are talking about.

Quote:

Originally Posted by Mr.Boss

Because we like it.

That's right and we wouldn't call something we like as a piece of material, would we?

Quote:

Originally Posted by Mr.Boss

If that's an accident and not caused by negligence, and if the repair work is not gonna affect any of the aesthetic, functional or durability performance, I don't mind getting it repaired.

How does it matter if it's caused by accident or negligence? How could we know? Each case is different. If the customer is satisfied with the rework, there would be no issue. If not, he is free to approach the courts.

Quote:

Originally Posted by Mr.Boss

I don't want to spoil your hope by explaining in detail

You are most welcome to enlighten me and others on this forum about car manufacturing.

Mr.Boss · 15th September 2021, 10:59

Quote:

Originally Posted by CarNerd

I have no idea what you are talking about.

This summarizes the entire ordeal.
Let's not spoil this thread with OT, if required start a new thread for this debate.

NetfreakBombay · 15th September 2021, 19:25

Quote:

Originally Posted by CarNerd

If the customer is satisfied with the rework, there would be no issue. If not, he is free to approach the courts.

Given that customer is a lawyer here, case has been filed already.

Unlikely that court will do anything here. Probably, we will know the outcome in next 5 - 6 years.

lsjey · 15th September 2021, 19:51

Quote:

Originally Posted by Mr.Boss

I stop with this one comment on this subject (this reply is not specific to you, for the crowd in same wavelength)

We pay for it, and we deserve it - 100% agreed, but why is this sentiment applicable only for a piece of material (car) here?
- We pay around 10-15% as road tax, but are our roads worthy?
- We pay around 50% of our earnings as IT, GST, etc, are we (the one who is actually paying) getting the right benefits?
- We pay edu-cess for most of our purchase, are we getting the right education from the government?

These are only few examples and no much noise raised for all of these, though they were not 'accidents', Why don't we raise the voice against the white & white babus in white cars?

And what ever we were discussing on Seltos thread was clearly an accident with no structural damage. I don't mean we should accept what ever is offered by dealer as compensation, but in this case when the dealer is offering to replace the entire door, at least to me it sounds practical. In additional we can ask for a little more (like extended warranty, few more discount, etc) not a brand new car as replacement.

+1 to that. IMO, dealers do not do this on purpose. It simply does not make logical sense. If it is accidental, and if damage is minor, then there is no point in asking for a new car.

Quote:

Originally Posted by CarNerd

Does everyone pay taxes? Non tax payers don't deserve good roads or good education? What kind of logic is this?

Every one pays taxes. Even common citizens. Example: the small Rs.10 packet of biscuit has GST included.

Regards,
lsjey