Quote:
Originally Posted by VKumar
Many of us have a multi car garage, but we also need to understand the plight of the people, who have a single car garage, and actually had to either hold on to their older car and deny the purchase offers, or have sold it and are waiting without a car, just because a person X at Y dealership in Z city has told him that they will deliver the car in Month A of year B, but is now extended to month C, then to Month D and so on! |
I fall into the category who owns a single car. I was asked to give up my old Chevrolet Beat in December by the same dealership guys else I would be getting 10-15% less of the current value because of depreciation and the same time was reassured that I will be getting the car before Jan 26.
At every point I was told the car will be delivered next week and then only after me enquiring about the status I was told that it's delayed and the delivery is pushed to next week. This has been happening since January. I have multiple emails confirming the delivery next week.
Between all this I contracted COVID 19 and had to be hospitalized. I am not saying that I tested positive due to taking public transport however it could have been a reason for the same. Even now when I enquire the delivery is always next week.
In between since I escalated the issue with Mahindra the dealership called me to ask if I was ok taking the delivery without music system as well as without RTO passing.
Instead of apologizing they are finding ways to get out of it just to tell Mahindra that they have sorted the issue.
Also mahindra has enough cars to gift to cricketers but not to customers who have paid.
How fare is it for a cricketer to get a car ahead of the 10 month waiting period ?
Quote:
Originally Posted by VKumar
Many of us have a multi car garage, but we also need to understand the plight of the people, who have a single car garage, and actually had to either hold on to their older car and deny the purchase offers, or have sold it and are waiting without a car, just because a person X at Y dealership in Z city has told him that they will deliver the car in Month A of year B, but is now extended to month C, then to Month D and so on! |
I fall in the category of owning a single car which was exchanged for the XUV 300 in December.
The the time of exchange I was asked to hand over the car before Dec in order to avoid depreciation with an assurance that my car will be delivered in January.
At that time I had insisted that I will handover my car in Jan at the time of taking delivery which was refused by the dealership.
Post Jan the delivery is pushed next week every time I enquire. After help from Team bhp members I escalated the issue to mahindra in March and finally got a reply on the issue.
Before that I have called and emailed their customer service 10-12 times each time from Jan to Feb getting the revert that they have escalated the issue and will get back to me at the earliest. I am really keep to know what is the definition of earliest for Mahindra.
During all this fiasco, since I work in financial services I was forced to travel by public transport and contracted COVID 19. I am not sure that I got it only because of public transport but then I could be one of the contributing reasons.
After writing an email to Mr. Mahindra 3 days back about the issue as well as tweeting the fact that he is gifting Thar to cricketers where as people are waiting 10 months for it I suddenly got a call from the dealership that my car is ready and I can take the delivery the same day.
Upon enquiry I was told the music system was not installed, insurance was yet to be done and rto passing as well as road tax payment was not done.
Luckily I refused to take such delivery only to find out later that driving such vehicle is not legal.
I have insisted I want a proper delivery of the vehicle and once again I am yet to get communication from them.
I am sure if I call them today they will tell me it's scheduled for next week just like they have all these past 2 months.