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Originally Posted by shrvenkataraman I got what all of you are saying.
But you're all failing to understand one thing.
No matter how we negotiated, if the dealer wasn't happy with the negotiation, he could have closed the case and asked us to find another dealer or tell us we have to pay extra.
Making us believe that he's offering something and then after payment saying that he didn't agree for it, is cheating.
What we did and what they did are in no way comparable. We negotiated and even if it is dirty, doesn't involve fraud or cheating.
For all of you asking why we don't have anything in writing, these dealership salespeople including sales lead said throughout the process that they won't give anything in writing.
If they said before we paid and loan was through, we would have found another dealer. If they weren't ready for renegotiation after getting token advance, they could have said so.
Keeping us in the dark and cheating us after delivery, i dont know how that is comparable to us negotiating with two other dealer offers in hand. After sending booking advance we never mentioned other dealers and only tried to bring the price further down. If they said clearly they weren't open to renegotiation, we would have gladly taken a choice.
I thought this forum was having people who could actually offer helpful advice. For everyone siding with the dealer without understanding how this is lopsided as a case, please ignore the thread and don't comment on how it was my mistake or whatever.
If you have any helpful comments at all on how i can get what we were promised, please let me know.
From some helpful comments i get that this is a hopeless case without any solid hard evidence but that's also because those guys never agreed to give anything in writing. Even after paying advance.
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So they gave you an invoice, you paid them, then you turned around and accuse of them of not providing an AMC that you had not been invoiced for, and say THEY are committing fraud? I submit the people in this thread who are demanding something they didnt pay for and defaming a dealer are the ones committing fraud.
Let me count the many wrongs that happenned.
Ideally when they saw you trying to pitch them against another dealer they should have refused to entertain you beyond a certain level - customers like that are always a red flag.
I think many people have said this, but you DO NOT have multiple people negotiating parallelly for the same thing. Were you personally present in all these negotiation discussions? There is always a lead negotiator or a principal for any deal. if your name was on the bill, it was your responsiblity to tie all the ends together. I am also involved in pricing many million dollar deals - and nobody in my team is authorized to discuss pricing with anyone other that myself, and the same happens at the customer end. There may be exceptions for large deals, stakeholders may need to be INFORMED, but if you are buying my cheapest product at the steepest possible discount - you are going to get the standard sales process (unless you are a volume buyer) Differen parties have different motives and agendas, and having a deal negotiated at mutliple touch points opens things up to conflict a both sides. Both we and our customers understand that - which is why there is a single point. The salesman tried to politely stick to the policy.
And you ESCALATED him to his management. They were absolutely right to support him. If he was in my team, I would have supported him too.
Then you said you do not understand insurance and made your mother negotiate insurance - if you are not competent enough to understand what you are purchasing, you should not be making the purchase - The sales rep agreed to still work with you - his mistake
They gave you a quote with a fair amount of value added services which would have allowed them to give a discount that matched your expectations, then you turn around and say you will not pay for the value added services - and still want to keep the same discount - THAT is an extremely disengenous practice - A quote is valid in is entirety. You cannot agree to a quote, and then say that you will honor only parts of it. Of course AMC and insurance can be changed, but then the quote changes. The sales guy was gracious enough to eat the hit to his margins - Mistake by him
You did not honor the payment date - making him miss the year end target and get hit with the price hike. Another mistake
You are absolutely right - they should have refused to take payment and stopped the sale, but they were trying to find a way to make it work with you - so he sent you an invoice with a way out in which he though would work. If this was not acceptable to you - YOU should have refused it. Instead you paid it. Then you realize you screwed up and paid (and overpaid) and then start asking for things that were discussed during negotiaions ( but were never properly nailed down). The one document where it WAS nailed down - the invoice - you claim ignorance of that.
SO Let's see the mistakes
The dealer
- agreed to a price war with another dealer
- refused to have multiple parallel negotiations, but ultimately gave in after you escalated him
- instead of refusing to deal with you after you missed your committments, tried to find a way to make it work with you
- Ate some of their margins (loss of year end closing discounts, price hike) and removed some tentative items (AMC) to give you an agreed price due to circumstances which were totally beyond their control
- Delivered a car with a visor missing
- Has not refunded you 5K yet for a transaction that has not been completed
You on the other hand
- had multiple parties try to negotiate in parallel, without you in the loop, and sometimes misrepresenting their intentions
- agreed to purchase a car, but claim you are not competent to undertand some aspects of the transaction
- Escalated and got into an arguement with a dealership for a sales rep following what is essentially a sales best practice
- agreed to a discount contingent on on some high margin items, then insist for the same discount without those items included
- did not stick to the timeline agreed
- Refuse to sign delivery challan for issues which are not related to the Vehicle itself
- Accuse the Dealership of fraud when they have delivered everthing that was invoiced and paid for
I see a dealership which has bent over backwards trying to service a customer, and made some minor slip ups in the process, and a customer trying to take advantage of that and play the victim card. Generally most of the folks here are biased in favour of the customer, having had bad experiences with dealers in general. But if you want to defend your position and and expect us to sympathize, you may find that not all of us will agree with your assessment of yourself and the dealer