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Originally Posted by deehunk I was reading your post today, don't know whether it is coincidence or it is what it is, the after sales team of OEM's work the same way. I faced a similar situation in 2016 with Trident Renault and Renault's after sales Manager skipped the meeting at last minute giving a vague reason. Here Khetan has done the same thing. I think Skoda should own the responsibility for the absence of Khetan during your meeting with Vinayak Skoda. We have every right to question the suspicious behavior of Mr.Khetan for skipping the meeting. |
Maybe this is how the industry works and it's saddening to understand that at least 20% of the buyers have some or the other issue with their dealer. I don't understand why companies like VW and their subsidiaries, Renault, Honda who operate in almost every part of the globe and have set a very good framework to help their customers in other markets have failed to implement the same framework here in India! Or maybe it's our government who has failed in setting strict rules for manufacturers and its employees.
It would be helpful if could you let me know what was the issue that you had with renault(as you have mentioned it was a similar case) and how did you get it resolved along with the time taken and the resolution given?
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Originally Posted by bharatbits Ruin their business. Get a banner on the rear windscreen on your car and sides (if possible) stating how they cheated you in crisp 2 lines and a bit.ly link to this thread. Go around Bangalore.
Start Facebook pages, campaigns, petitions etc. The prospect of losing further business will make them come down.
Pay for a bill board bang opposite the showroom or nearest to it and put the msg. Might not cost much compared to what I think you are spending on legal counsel.
Once the matter is sub judice you can't pretty much do any of this. |
All these are planned , it's going to be executed soon ! but what caught my interest was a recent update from a friend of mine who has another issue with Vinayak Skoda , So we are planning to meet up and plan things together for better results and faster outreach.
But yeah, since the matter is sub-judice, i will have to sit with my legal team and check how far i can do such things.
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Originally Posted by bikerzindia @Suhas, Could you please share the case details that you have filed in consumer court? Case number, which court & progress of the case?
The more time you waste, the more fizz you lose. |
The case is being proceeded in "District Forum (Bangalore 1st & Rural Additional in Karnataka )"
As far as complete details, my legal team has asked me to refrain from giving out complete details as someone might use their influence to help Vinayak Skoda or hamper the proceedings in court by delaying the process. So i'm really sorry for not being transparent about the case number but
I promise to make all the court details along with the evidence produced there to be transparent once the order is passed. The progress of the case so far has been good in terms of the speed in which the court has been moving it and in terms of the proceedings , all versions have been filed and had passed on the evidence stage , My lawyer has already filed the evidence on my behalf and Vinayak Skoda who had so far been an ex-parte has just filed an objection with the court to let them contest the case, we have to wait and see if the court will allow them or not as my lawyer has filed a strong objection against them participating in the case at such a late stage . Hoping to get the judgement soon as just the arguments stage is pending. Quote:
Originally Posted by R17 So I would appreciate any pointers on how to deal with the Autobahn Andheri folks. Further, would also appreciate it if you sent across the Skoda India CEO's email address as also coordinates of other relevant folks in the customer care team, if you have those. For now, I plan to start off by highlighting this issue to the Skoda and Autobahn mgmt. |
R17, As expected the Skoda dealer don't care much about their so called valued customers who according to them have no value .
As far as I know, there is a timeframe of 15 days to make the payment for the Service maintenance package and since the dealer had offered that to you while purchase, I feel they should have done the process for you by making the payment to Skoda auto india through NEFT and since they failed to do it , now the system would not accept your car.
Regarding the details that I could share with you are very minimal as , I personally have no reply from the 'Director for Sales, Marketing and Services Skoda' who is Ashutosh Dixit. I personally couldn't get his e-mail ID through Skoda but I did manage to get his e-mail ID from Linkedin and did send him a mail but unfortunately that mail went unanswered. All you can do is probably mail the dealer, the Skoda customer care "customercare@skoda-auto.co.in" and register a complaint with their helpline number. But according to me none of this will be of much use other than getting a complaint/token number!
I could share you the local ASM's number but he maybe of no use as your issue is with a complete different dealer who is is in a complete different state. Hence the ASM will also be different.
But again I can give you my inputs on how I have been going so far and what has helped me and what has not , If you can personally drop a message to my inbox then we can share numbers and get in-touch.
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Originally Posted by ferrarirules Hi R17, I also bought a Rapid 2 months back. I also got the deal for 10k for Service maintenance package.
But the instructions given to me by the Sales executive were clear that the money is to be sent to Skoda directly via NEFT with VIN number in remarks. |
Yes , you are right. As far as I remember even my dealer had asked me to take the Service maintenance package by making the payment through NEFT and the same process that you have followed . But I did not opt for it as it was something new that they had launched and I had no guarantee on how useful it would be .