Harassment by Hyundai I am sorry if this is not the right place to post this....but I am pretty desperate to vent out my frustration.
On 10 June, I booked Getz with Baltic Hyundai by paying the booking amount of 25 K. I was assured that the car wud be delivered to me b/w 7 to 15 days. After 18 days, to my horror, I got a call from the dealer informing me that the car could not be ordered as they dont have the specific colour. I took up the case with Hyundai management and paid another 75 K for the speedy delivery of the car. They assured me that they would give me a loaner car to ensure that I dont face any inconvenience in the meantime. Till date I have not got my loaner car and am totally disgusted by the lack of empathy shown by Hyundai.
There are some thoughts which I want to share with you all...
India, inspite of its huge potential, has failed to develop as a society because it lacks only one thing - proficient Judiciary system. For last so many years wily corporates and corrupt politicians riding on delayed justice and sapless system have taken customers for granted. But things are changing now.....
Now, consumers have a powerful tool called Internet. Internet has created communities. Therefore I speak to not for myself but on behalf of all the communities that I belong to - as alumni of a college, as an employee of an organisation, as active member of car forums ( www.team-bhp.com, etc etc). If corporates want to ignore voice of these communities then they do it at their own peril, for we all know that most powerful means of branding is 'word of mouth'. This is the singular reason why the whole world is now bullish on India's success.
Sriram Note from mod : DO NOT use [FONT] or [SIZE] tags. They do not work and make the post difficult to read
Last edited by tsk1979 : 6th July 2006 at 01:13.
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