[Soumyajit9]

Prologue:
I bought my first car - Chevrolet Beat P LT in the year 2011 from Kropex Chevrolet, Singsandra, Bangalore.

The last 3 years of ownership has been hassle free. However, each time I went in for a scheduled service, my experience levels have gone down with Kropex, Singsandra.
The last service was so pathetic that I had to meet the GM of Service, Kropex, Bangalore to sort out issues.
Kropex Singsandra is too much overloaded with incoming vehicles. The lack of space and service bays adds much to the confusion and chaos. Plus the monopoly of being the biggest Chevrolet dealer adds to their attitude. I was said that I would get my car after 2 days of giving them for a scheduled 20k service !! Beat that !! So all in all, I was tired of Kropex, Singsandra.

To cut the long story short, I was contemplating on visiting another competitor dealership service to check out the levels of customer satisfaction for my 25k scheduled service.
Suddenly I got a call from Kropex asking me to bring in my vehicle for a free service camp on Friday (13th Dec 2013) at the new Kropex Service at Marathahalli.
I was super excited and went to visit them at the time allotted for me.

The service center is located near the railway crossing, near ISRO U-Turn. After crossing the railway line, we generally take left to go towards Whitefield. Instead, take right, after the railway line and the Kropex Service Center is bang in front.

Some info that I gathered from the service advisor:
- This Service Center was inagurated in September.
- The max number of vehicles per SA is set at 4 per day. This helps in each SA giving personal attention to each customer and vehicle.
- The service camp handled only 20 vehicles per day. (It was organized on 12th and 13th Dec 2013).

Some observations about the service center, from my visit today:
- The place looks highly spacious. Huge parking space.
- 8 Service Bays + another 10 or more bays extra for other miscellaneous work.
- Good equipments. Saw Madhus car lift mechanism (I don't know the term).
- 1 Underbody washing bay. Too bad.
- Tiny Customer Lounge.
- Glass Window in Customer Lounge to be able to see the service bay.

Job Done and Feedback:
Since it was a free service camp, I could have utilized the opportunity to seek advice for the issues that I have been facing. Also, minor things like brake adjustment, clutch and gear adjustment could have been done. However due to lack of time and since I was getting late for the office, I opted only for the washing, waxing and AC filter cleaning.

Overall Experience: Better.
Quality of Work: Good.

Here are some pictures of the Service Center.
All the pictures are shot with Samsung Galaxy Grand Duos @ 8MP. Kindly excuse the quality.

































Disclaimer: I am no way attached to Chevrolet or Kropex India Limited. I am a Chevrolet Beat owner and sharing this info for the benefit of fellow Chevrolet customers in Bangalore.

[GTO]

Thread moved to the Indian Car Dealerships section. Thanks for sharing.

[Hart-BEAT]

Dear fellow BHP-ians,

I am the owner of a 15 month old Chevrolet Beat Diesel. A few months back, I have shifted from Chennai to Bangalore. Need Advise from fellow BHP-ians who have experienced Chevrolet Service Centres at Bangalore. Please let me know your recommendations/experience with Chevy service at Bangalore. If possible, please let me know the number of the service adviser/dealership manager in case you have the same.

Thanks!

[Soumyajit9]

Originally Posted by Hart-BEAT

Dear fellow BHP-ians,

I am the owner of a 15 month old Chevrolet Beat Diesel. A few months back, I have shifted from Chennai to Bangalore. Need Advise from fellow BHP-ians who have experienced Chevrolet Service Centres at Bangalore. Please let me know your recommendations/experience with Chevy service at Bangalore. If possible, please let me know the number of the service adviser/dealership manager in case you have the same.
Thanks!

Welcome to Bangalore, buddy !!
There are two major players of Chevy products in Bangalore - Kropex and Trident.

Kropex has Service Centers:
1) Singasandra, Near Jail Road
2) Marathahalli, Near ISRO U-Turn.


The biggest and crowdest Chevy Service is Kropex, located on Hosur Road, Near Jail Road junction.
Its on the right side, when you drive from Silk Board, towards E-City. Huge boards can be seen. Difficult to miss it.

This is the most crowded Chevy service center. Would advise you to give the car for servicing on weekdays, to get back on same day. If you give on Saturdays, they give back on Mondays, even Tuesdays. Quality of workmanship is Good.

The Kropex guys also have a branch at Marathahalli. As I have reviewed above, it is a relatively new service center. I saw a few known faces from their Hosur Road branch. These guys are dedicated and are trying well to bring up a good name for this branch. Quality of workmanship is Good.

I don't have any preferred Service Advisor.
Here are the contact numbers to book an appointment:



Trident have their Service Centers in Kalyan Nagar, IndiraNagar, Mysore Road. I don't have much info about them, since I have never serviced my Beat from them. Note their working hours below. This is what I got from their website:
http://www.tridentchevrolet.com/service.htm

[Hart-BEAT]

Dear Soumyajit,

Thank you very much for the reply. I believe that your favourites are (1) Kropex Marathalli and (2) Kropex Hosur Road. Please let me know if otherwise. I would like to get in touch with both of them and get the service appointment at the earliest.

Once again, many thanks buddy!!!

[Soumyajit9]

Originally Posted by Hart-BEAT

Dear Soumyajit,

Thank you very much for the reply. I believe that your favourites are (1) Kropex Marathalli and (2) Kropex Hosur Road. Please let me know if otherwise. I would like to get in touch with both of them and get the service appointment at the earliest.
Once again, many thanks buddy!!!

Haahaahaa. Kropex Hosur Road is my favourite, because
a) I bought the car from them, and
b) Because that is the nearest from my house (in BTM Layout).


On the other hand, they are the first Chevy Dealership/Service in Bangalore. There used to be a Sundaram Motors, shared between Merc and Chevy, which closed its Chevy business.
So these Kropex people are better trained, I believe.
But due to the rush, quality of workmanship (haste of work) has become Average.

Trident were first in Hyundai. They have a very good track record in Hyundai service. Now that they are also doing Chevy, hope they have good skilled people. Anyways, I have heard good reviews about Trident Chevy too.

You can choose any of them, based on your location, whichever is nearer.
Just make sure that they don't add any extra service to your bill. The Kropex people are famous for executing additional stuff and then adding up your bill. Be strict with them and make it a clear point to them, to not add anything without asking you.

[charanreddy]

Latest update on this service center
.I am unfortunate enough to own a beat diesel.. though the car is ok, service has become pathetic.. the staff at this service center try to feelce customers like crazy.. I had personally changed wiper blade 3 months ..now the SA tells me to replace.. similar for lower arms

Looks like existing service Chevrolet service are money extortion centres for sub par service.. looking for a reliable service center in Bangalore :(

[Rudra Sen]

Originally Posted by charanreddy

Looks like existing service Chevrolet service are money extortion centres for sub par service.. looking for a reliable service center in Bangalore :(

Are you talking about this service center or all Chevrolet Service points in Bangalore? I don't know from which part of Bangalore you're but I would strongly suggest Trident Chevrolet for your car.

https://www.google.co.in/maps/place/...1!4d77.6418068

My experience with them is extremely positive and I have a 15 years old product from Chevrolet. I don't consider myself unfortunate here.

[charanreddy]

Originally Posted by Rudra Sen

My experience with them is extremely positive and I have a 15 years old product from Chevrolet. I don't consider myself unfortunate here.

Thanks Rudra. I stay in Sarjapur village. Will try this out.

My recommendation to others was for this service only but i haven't heard any great reviews about the electronic city one either. Nitin in this service center comes up with random solutions to problems and does not bother to explain further if you question. Eg. I was hearing a sound coming from right rear wheel under hard left at about 40 + KMPH speeds. On asking this without battling an eye lid he said the steering assembly had a problem. I asked at lower speeds or stand still why this problem was not there.. no answer..

He gave long list of items to be fixed which made no sense. Could have made a new car itself with all the replacements . right lower arm had me in splits.. I had replaced this about 6 months back after I hit a stone.. he didn't even bother to look at it before suggesting.. unsuspecting customers beware

[adisan]

This service centre has stopped operations permanently.
A few more Chevy service centres have shut shop in the past 3 months.

[srvm]

Originally Posted by adisan

This service centre has stopped operations permanently.
A few more Chevy service centres have shut shop in the past 3 months.

This service center is now Kropex Tata Service Center.
Right now, my Zest is waiting here for parts to arrive (timing belt etc.). Been a week since I dropped her there.