Had the 2nd free service (15,000 kms) for my Linea completed from Vecto Motors. While the service was getting done, had a chance to meet Mr. Premanand Shenoy and discuss a few things about FIATs and the service facility.
Firstly they are seeking feedback from the customers to improve the softer aspects of during the service.
A few details about the service center.
1. The service center currently has 9 bays
a. 3 Bays for paid service, bay numbers 7,8 and 9
b. 3 Bays for free service, bay numbers 1,2 and 3
c. Bay 4 and bay are for inspection, while bay 4 is used as the lift to get vehicles in to the showroom space in the first floor.
d. Bay 5 is for the wheel alignment.
2. The semi automatic washing facility will go operational in the next week. The equipment has a capacity to handle 15 cars per hour. The personnel will be there wipe the car clean. I have provided feedback for them to use only microfiber cloth to ensure there are no scratches or swirl marks while the car is being wiped.
3. Body shop will take another 2-3 weeks to get operational. Till then the body shop from Kudlu gate would be used.
4. A TATA Venture vehicle is available at the disposal of the service center to offer free drop and pick up facility within 5 km radius. Can be of real help for people working in and around the service center. There are plenty of companies around there.
5. FIAT DMS yet to go live, till then all operations to be recorded manually. So there is a chance of confusion during billing or while checking service history (for vehicles currently not serviced at Vecto/Prerana previously). They will need to handle this efficiently.
6. The facility is designed to handle a volume of 35 cars for service. But currently they are taking only 20 bookings to ensure they stabilize and ramp up to handle the full capacity.
A few things to look out are
1. Andriod app to book service and pull the service history of the vehicle.
2. The current volume of service vehicles is keenly looked at. An additional service center might come up in the next 6 months on how things go.
2. Ipads to be made available at the showroom highlighting the features of the cars on offer.
4. WiFi facility at the service center for the customers.
Now a few pics.
![Vecto Motors, Bangalore, FIAT Exclusive Dealership-img_1265.jpg](https://www.team-bhp.com/forum/attachments/indian-car-dealerships/1070102d1691528026t-vecto-motors-bangalore-fiat-exclusive-dealership-img_1265.jpg)