Sony W880i keeps getting switched off!!!

Shan2nu · 28th January 2010, 12:07

Off late i'v noticed that my W880i keeps getting swtiched off on its own. This happens even when the battery is fully charged.

Funny thing is, it doesn't happen all the time. The switching off is very random and cannot be predicted. Sometimes it goes for days without switching off and on some days it goes off within a few mins of restarting.

Could it be a software issue? Will updating the firmware cure this?

Im downloading this update software (Is it the right one?) - http://www.sonyericsson.com/cws/supp...0i?cc=in&lc=en

My current software version on the phone is CXC1250640 R6BC002 070607.
Shan2nu

tht'snotME · 28th January 2010, 12:25

possibility of Software issue is 99%. update with the latest software you have downloaded.

there are few issues(like the switching off issue you mentioned) which happens after sometime of usage. it is difficult to predict the issue. report this issue through the Sony website(Sony Ericsson - Common - Contact) or Authorized service center.

i believe you will get a reply

Rocky_Balboa · 28th January 2010, 13:45

This could be a loose battery or clogged battery connectors. Clean them up and check if this recurs.

This may be of help.
Help please! W880i

ashthedivx · 28th January 2010, 13:50

Software Issue for sure !! However, 1% chances are of hardware failure. If the said set is in-warranty get it checked at service center as soon as possible.

Shan2nu · 28th January 2010, 13:51

Quote:

This could be a loose battery or clogged battery connectors. Clean them up and check if this recurs.

Will try it out. But i doubt that is the prob coz even when i tap the phone, it doesn't get switched off nor is there any play between the phone and the battery.

Shan2nu

Rocky_Balboa · 28th January 2010, 15:47

Quote:

Originally Posted by Shan2nu

Will try it out. But i doubt that is the prob coz even when i tap the phone, it doesn't get switched off nor is there any play between the phone and the battery.

Shan2nu

I doubt this is a software issue, if so the mobile should restart at random and not switch-off! (from previous customized 750i experience). Why not try the following in the order

1) a master reset after taking a backup.
2) Uninstall any recent software installs.
3) Do a complete flash.

If all fails, get it checked with the service people starting with the battery first.

Edit: If possible, try swapping a battery from another W880i and see if it helps.

Shan2nu · 29th January 2010, 15:35

Got the phone updated yesterday. It automatically did a master reset after the upgrade. Haven't faced any issues so far.

shan2nu

Rocky_Balboa · 29th January 2010, 15:50

Glad to hear it buddy. You could post the new f/w version for others who might end up with the same trouble.

Shan2nu · 30th January 2010, 11:22

Quote:

Glad to hear it buddy. You could post the new f/w version for others who might end up with the same trouble.

Old Version - CXC1250640 R6BC002 070607.

Updated Version - CXC1250640 R8BA024 071010.

Phone is as good as new now. Browsing speed has also improved.

Shan2nu

28th January 2010, 12:07	#1
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 127 Times View My Garage	Sony W880i keeps getting switched off!!! Off late i'v noticed that my W880i keeps getting swtiched off on its own. This happens even when the battery is fully charged. Funny thing is, it doesn't happen all the time. The switching off is very random and cannot be predicted. Sometimes it goes for days without switching off and on some days it goes off within a few mins of restarting. Could it be a software issue? Will updating the firmware cure this? Im downloading this update software (Is it the right one?) - http://www.sonyericsson.com/cws/supp...0i?cc=in&lc=en My current software version on the phone is CXC1250640 R6BC002 070607. Shan2nu Last edited by Shan2nu : 28th January 2010 at 12:15.
	() Thanks

28th January 2010, 12:25	#2
tht'snotME BHPian Join Date: Sep 2009 Location: Chennai Posts: 54 Thanked: 32 Times	possibility of Software issue is 99%. update with the latest software you have downloaded. there are few issues(like the switching off issue you mentioned) which happens after sometime of usage. it is difficult to predict the issue. report this issue through the Sony website(Sony Ericsson - Common - Contact) or Authorized service center. i believe you will get a reply
	() Thanks

28th January 2010, 13:45	#3
Rocky_Balboa BHPian Join Date: Aug 2006 Location: Namma Bengalooru Posts: 693 Thanked: 407 Times View My Garage	This could be a loose battery or clogged battery connectors. Clean them up and check if this recurs. This may be of help. Help please! W880i
	() Thanks

28th January 2010, 13:50	#4
ashthedivx Senior - BHPian Join Date: Feb 2007 Location: Delhi Posts: 1,359 Thanked: 24 Times	Software Issue for sure !! However, 1% chances are of hardware failure. If the said set is in-warranty get it checked at service center as soon as possible.
	() Thanks

29th January 2010, 15:35	#7
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 127 Times View My Garage	Got the phone updated yesterday. It automatically did a master reset after the upgrade. Haven't faced any issues so far. shan2nu
	() Thanks

29th January 2010, 15:50	#8
Rocky_Balboa BHPian Join Date: Aug 2006 Location: Namma Bengalooru Posts: 693 Thanked: 407 Times View My Garage	Glad to hear it buddy. You could post the new f/w version for others who might end up with the same trouble.
	() Thanks