Re: The Home Appliance thread Issue with my Godrej 2 door Refrigerator
Last month, my fridge was not cooling at all. The freezer had lesser cooling also. Since it was a very busy week, we were delaying the call to get it serviced and managed in the meantime by putting essentials in the freezer. Finally on a Saturday night, I rummaged through my papers to find the manual and tried to follow the trouble shooting guidelines. It ended up asking me to call service. I checked the helpline number and thought, lets see if this call goes through. I was not expecting anyone to pick up because I have had an experience with the Bosch washing machine helpline, who have better working hours that most of us salaried people. But to my surprise at 10:30 pm,on a Saturday, a helpline person picked the phone on the 2nd ring! They had all my details from the caller id itself. I explained the problem. He assured that a person would come on the next working day and fix the issue. He even informed the service charges (375/-).
On Sunday I got a call from the service centre at Bangalore (Mariya refrigeration for Jayanagar area), saying that a person would come on Monday. SMSes from Godrej were coming which confirmed my complaint booking number and the mechanics name etc. Till now I was on cloud nine, feeling proud of having bought an Indian brand and still getting excellent service.
Service visit 1 : I was at work when the first visit happened. The service guy fiddled with the fridge for 5 minutes and then the cooling started. He said it was an issue with the fan getting stuck and that for now it is solved. If it happens again, it will need changing, he said. Wifey paid him 400 and he was gone. He called me and asked me to take AMC for ~3000/year. I said I would think about it. A day later the cooling came down again. I called in to the helpline who reopened the complaint and said some one would be sent to take care it. They also specified that I wouldn't have to pay service charges since the same complaint has been recorded within a month of first servicing
Service visit 2 : This was a more knowledgable guy and I was home due to some reason. He changed the 'fan motor' and its 'relay' (EOP?) and demonstrated the cooling and all. I was happy with it. He started charging me including the service charge. I informed him that I had the servicing done only a few days back, on which he substracted the service amount from the total bill. I noticed that the fridge was continously running, without the usual stoppage Two days later, there was a lot of water condensation in the fridge. Also eggs which we had kept in there, had cracked. I did not call the helpline and called this service person itself. He said he couldn't understand what I was saying and I was told to call the helpline again. Again the same assurance and reopening of the complaint. To his credit, the service person dropped in on a sunday,on his own will, to check the fridge. He also saw the condensation. When I told him that the fridge was not stopping, he said maybe there is a problem with the Bi metal switch. Since he didn't have any spares with him he left.
Service visit 3 : Not a visit actually, this was a call. The guy sounded like a real estate goon trying to be polite. He said that this could be due to some drainage block and told me to leave the fridge switched off for 24hrs and to check for water in the tray below ("What Tray?? This is a frost free refrigerator!" running in my mind) and kept the phone. I got a message from Godrej ,saying that the complaint has been closed. I waited for a day, switched on the fridge and then a day later, the cooling again came down. Frustrated I did the helpline call again, with the usual reopening of complaint.
Service visit 4 & 5 : Different service guy, who seemed not as experienced as the one before. He opened the freezer compartment to see a thick block of ice covering the 'Heating Coil'. He said that we will have to switch off the fridge and wait for the ice to melt to rectify the issue. He said he would be back the next day and asked us to keep clothes on the floor around the fridge to soak up the melted water.
Next day, we saw that the clothes were all dry and he opened the freezer compartment to see no ice also. I still have no clue where all that water went! He was saying the heating coil must have vaporised the ice. I was pretty wild after having raised the same complaint again and again, that I argued a little harshly that the fridge was not powered on for the heating coil to do its job. whatever. In the end he replaced the bimetal on my insistence and the 'defrost timer'. I did not pay him a service charge and paid only for the parts, to which he had no issue.
Now it seems to be running on higher cooling than usual, because even though I have kept it on the lowest cooling setting, some nights the milk in the fridge reaches the semi ice state. I'm so sensitised to the issue, that whenever I cross the fridge, my ears are open to the sound of the compressor running. I am relieved when the fridge cuts off in between. Will have to see the dent on my future electricity bills to see if the new defrost timer is making the fridge compressor work overtime.
From this experience, I have learned how a fridge maintains the frost free function. Feel free to correct me.
At first the compressor runs to cool the fridge. A fan runs to circulate the cooled air from the freezer down to the fridge compartments. There will be a accumalation of ice on the different parts of the fridge. The time the compressor+fan runs is controlled by a defrost timer. It has a cut off relay in it which cuts off the compressor and activates the heating coil routed through a bimetal thermo-switch. This heating coil is used to melt the accumulated frost if any. The bimetal thermo switch mounted near the heating coil senses the higher temperature after the heating coil has done its work and cuts off the heating coil. In the meantime the defrost timer will have counted down the interval and restarts the compressor + fan which starts the cooling again.
What I don't understand is, how does one control the temperature in the fridge? As I see it, the compressor is controlled by a defrost timer. Is there any influence of the thermostat on the defrost timer? Is there a sensor that senses temperature and decides that compressor has cooled enough?
Last edited by nijelj : 10th July 2015 at 16:21.
Reason: Grammar, Spelling mistakes
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