Beware: Buy at your own LUCK
This is solely based on my 2 months of experience with a defective iPhone12 128GB
Part I - The Rise of 'iPhone'
The Saga began with an aspiration to buy a quality iPhone, feedback was that it never hangs....but wait no one told me that it won't hang till it works

. This came as a gift to me from my wife, seeing my aspiration, she also got inspired and jumped the Gun to buy it on my birthday......
But none of us imagined the nightmare it will become if you got yourself a defective piece. Don't believe me, search for "iPhone 12 non-responsive screen". You will get heartburns reading how many of them have non-responsive screens and have not worked even after replacement of whole phone itself, one guy had it replaced 3 times but issue kept coming back.
It seems iPhone 12 is a defective build
After approx 15-20 days I started seeing same issue of phone unlocking(face unlock) but then nothing used to work on the touch screen. You are effectively not able to walk past the unlocked screen.
If you locked and unlocked again, touch screen would start functioning till the next time it would behave in the same manner. I installed the apple support app to diagnose the issue and luckily the touchscreen issues went away without any trace.
But wait, I wasnt so lucky, the same issue crept back exactly on the 54th day but this time with a vengeance, the phone simply wouldn't unlock no matter what you do. You can see the screen, it would charge and reboot and all that . Now began the nightmare which is the Part II.
Part II - The Phantom(iphone service) menace
- No direct way to contact India customer support, only through chat and they will do an automated call back
- First they tell me the usual workarounds, press button A, B, C etc etc. which I have already tried, standard procedures eating up so much time
- Next after frustrating 30 min call with them, they send me instructions over email to take backup and do a factory restore(ignoring the fact that the touch screen isnt working)
- As expected cannot take backup using itunes due to the PIN which requires your touch screen to work, frustrations are on the peak.
- Now I reach back to support and they are trying to get me an appointment with the nearest service center, their service locator app is not working and I am scheduled a call back.
- I wait at the designated schedule but I get a mail that I am not reachable, wait....my number is pre-fixed with a +91 and the automated call back is also adding another +91......shikes I will never get a call back.

- Now I try to reach out to them, with the frustrations at the peak, didn't want to talk to them so started a chat session and luckily got the appointment with them in the next hour.
- Reached the Service center, they asked me to wait, diagnosed and found that the iphone screen is not responsive, have to seek guidance from Apple.
- After a week of checking online status which didnt change, I called the service center and asked for status. I am told that they are waiting for parts from Apple. I told them I am not interested, either replace the whole handset or refund the money.
-I am provided Apple support number to talk to, as it a decision that has to come from Apple.
- I immediately call Apple support and have a long conversation of over 45 minutes in which they are defiant to replace the handset and insist that they provide quality repair in India which after repairs will be like new only.
- I offer them this "NEW" repaired phone and to give me my money back. I also state that in the USA, they replace and in INDIA is a repair, to which I am given an answer that every region has a different policy.....how discriminatory.
- The call ends after 45 minutes of strong discussions that I will evaluate the quality of repair and then only accept the phone back. They asked me to wait for 15 days for a "Prompt" service on their "Flagship" iPhone. But with still no change in status on their site, I am not sure if they even know what to do with these screen issues on iPhone
Part III - The Empire Strikes Back (Under production) Learnings: Check the issues with a new product model before you take the plunge to buy it.