[Oxy]

Is there a non smart television that I can buy and use it after plugging in my Firestick? Or are all televisions available today the "smart" ones?

[vaibhav_a_a]

Originally Posted by PatienceWins

Can I go for 65" TV size with 10 feet viewing distance in living room? 55" size seems to be apt as per the online recommendation charts, but do not want to regret later that I should have gone for a bigger size. Also do not know if the size recommendations hold good with the newer versions of display panels like OLED.

We have a 65 incher sony with 12ish distance and it works well. My in-laws have 75 size, also sony, with a similar distance and they are happy with it. My parents on the other hand have a 55 inch with a 20 foot distance and surprisingly it works just fine. Basically, what will happen is you'll get used to the TV and the device will be the infra and content will make you watch, or ignore it. Personally, if the distance is not much, smaller will allow better viewing angles.

Originally Posted by rag_nfs

I am looking to buy a 55 inch TV for my bedroom. Shortlisted the Sony X82L and the Sony Bravia 3, looking for help / suggestions on the below -
1. Any feedback on these TVs, which is better?
Thanks

We are very happy with Bravia from 2 years ago - 65 inch size. However I looked up and it looks like the X82L has a newer chip optimised for 4k content. You may want to give it a good look. Personally, am happy not buying the latest tech but I can be a contrarian at times. In general its better to buy the newer version.

[Aroy]

Originally Posted by Oxy

Is there a non smart television that I can buy and use it after plugging in my Firestick? Or are all televisions available today the "smart" ones?

It will be difficult to find a "Non smart" TV today. The reason is that most of the functions are integrated into a couple of IC's on the motherboard. So it is not economically viable to design another set of IC's for non smart TV (every one wants a smart TV and there very few who would like a non smart TV). This is similar to the case of many car models especially higher torque ones coming only with "automatic gearbox", as there are very few takers for "manual gearbox" versions (Ford Endeavour 3.2L comes to my mind).

[naveenvenkatesh]

Originally Posted by naveenvenkatesh

I am using Mi LED TV 55 inches for the past almost 5 years. Recently i noticed a minor flickering on the left side of the TV. It is very subtle but once seen, cannot be unseen. Created a ticket and the technician came within 2 hours!

As per his diagnosis, the panel is gone. He said the panel needs to be replaced. I bought the TV for back in Dec 2019 for 32K. Now the new panel itself costs 30K. So didn't go ahead with the change. He said the TV might have been damaged since there was no stabilizer. I somehow don't find this convincing. Anyway, he also mentioned that the panel will degrade slowly and flickering will become more prominent and might cover the enter panel.

So now i am compelled to look for newer options. How are brands like TCL, Hisence etc? I am looking at QLED now and these brands have relatively affordable TVs in the 65 inches size. For eg. TCL C61B QLED, Toshiba M650Mp mini led, Hisense Q7n QLED, Hisense U7k mini led. There is also Oneplus TV at about 79K. How are the reviews on these? Is it a good option to invest in these ones?

So the Mi technician called today and asked if i want to get bonding done to get rid of the flickering. He said this is not via Mi but independently. He mentioned 8K for the same. Not sure if i want to invest in it. I read some posts where one person has done bonding and it fixed the issue but at 8K, i am not really sure. Will check if there is any chance to reduce the cost. Anything around 5K would be more palatable for me.

[PPS]

My in-laws purchased a Panasonic MX series 55 inch Ultra HD google tv for 46k from Vijay Sales last week.

[jomyboy]

Originally Posted by PPS

My in-laws purchased a Panasonic MX series 55 inch Ultra HD google tv for 46k from Vijay Sales last week.

That is way too much for a 55 inch, I got mine UHD Samsung for 36K. Any particular reason for opting Panasonic. I have had horror experience with Panasonic after sales. Had to replace screen 3 times in a year that failed in a gap of four months after replacement. Never ever touching that brand again ever!

[PPS]

Originally Posted by jomyboy

That is way too much for a 55 inch, I got mine UHD Samsung for 36K. Any particular reason for opting Panasonic. I have had horror experience with Panasonic after sales. Had to replace screen 3 times in a year that failed in a gap of four months after replacement. Never ever touching that brand again ever!

I suggested VU & other brands like Hisense but I guess they liked the Panasonic one.

[rag_nfs]

Originally Posted by rag_nfs

The X82L seems to be only available online.

Sharing an update - Finally picked up the 55 inch Sony X90L this weekend. Got a really sweet deal as part of the current festival sales.

Thanks

[ashvek3141]

Originally Posted by rag_nfs

Finally picked up the 55 inch Sony X90L this weekend. Got a really sweet deal as part of the current festival sales.

Do you mind sharing the deal, and whether it was online or offline?

I too was looking to pick the X90L a couple of months back. I was getting it for ~ 1.02L after card discounts.

Finally, ended up getting the LG A3 OLED for ~ 70k during the prime day sale.

[rag_nfs]

Originally Posted by ashvek3141

Do you mind sharing the deal, and whether it was online or offline?

I too was looking to pick the X90L a couple of months back. I was getting it for ~ 1.02L after card discounts.

Finally, ended up getting the LG A3 OLED for ~ 70k during the prime day sale.

This is through offline stores, was offered 89500 at Vijay Sales and ~87k by Great Eastern Retail. Bought it from the latter, includes EMI and card cash backs.

[BlueStreakRider]

Greetings of the day!

I hope you all are doing well. I have been an active reader on this forum since 2013. I respect the views of all members and very much value the exquisite insights available on this forum on multitude of topics.

Unfortunately, not for good reasons but I am in dire need of suggestions and it is my firm belief that this will act as a reference to many other people.

I find myself in a frustrating situation and am looking for advice, particularly on potential legal actions or consumer rights remedies. My case involves a damaged product – a Samsung 4K UHD Smart TV – that I purchased directly through Samsung’s official shopping platform. Despite having indisputable video proof showing the TV was delivered in a damaged condition, Samsung has outright refused to replace the product or issue a refund. Here’s the full breakdown of what has transpired:

Product and Purchase Details:

I am currently a student and eligible for Samsung’s student discounts. On June 7th, 2024, after getting bombarded by calls from Samsung’s sales team, I decided to place an order for the Samsung 1.38 m DUE76 Crystal 4K UHD Smart TV (55DUE76AK) through their shopping app. The product’s serial number is 0AX03PAX400324, and the order ID is 33352112405. Despite my original plan to purchase the TV later in June, I preponed the order due to persistent calls from Samsung’s sales advisors.

The TV was delivered to my home on June 11th, 2024. However, since my TV unit was still under construction, I chose to delay installation and initially rescheduled the service via the app to June 12th, followed by a further rescheduling to June 16th on call, based on advice from Samsung’s installation team.


Picture - This is exactly where it was stored after delivery. Occupying a single full bed with cushions placed beneath. This shows how much it was cared for

Samsung's Policies:
The three key policies that Samsung claims justify their denial are as follows:

1. The TV must be installed within three days of delivery.

2. The unboxing must be done only by Samsung personnel for the customer to qualify for replacement or refund.

3. Any damages or issues must be reported within three days of delivery.

My reasons:

1. Samsung’s installation technician did not inform me about the first or third terms and conditions when I requested to reschedule the installation beyond the 3-day period. I should have been warned. I postponed the installation because of an unforeseen delay in completion of my TV unit. If they would have, I would have got it installed on a table for the moment. If the sales guy told me the same, I would not have bought the TV in the first place.

2. I decided to open the box myself because I realized, that I have only till third day to report damaged/incorrect product. By the time I realized this, it was already past business hours on the 3rd day, and I wanted to ensure the TV wasn’t damaged. I couldn't get Samsung’s approval as it was already past 9 p.m., and their customer support was closed for the day.





3. Regarding the second term, while I did unbox the product, I have a solid reason (stated above) for doing so. Additionally, I have full unboxing video in excellent quality, which clearly shows the TV came out of the box itself in a damaged condition.

4. The damage to the box is clearly visible in the pictures, and even Samsung’s technician acknowledged that it was pinched as can be seen below.









5. Me opening the box, does not in any way absolve Samsung from honoring my consumer rights. I deserved to get a defect/damage free product against my order and payment.

Bottom line:

At no point during the various sales calls and the calls which I received from installation personnel was I advised by any Samsung personnel verbally that:

1. The TV must be installed within three days of delivery.

2. The unboxing must be done only by Samsung personnel for the customer to qualify for replacement or refund.

3. Any damages or issues must be reported within three days of delivery.

If the sales guy told me the same, I would not have bought the TV in the first place. If the installation guy had informed me, I would have gotten the TV installed anyhow. They basically cornered me to buy the TV and are now refraining from providing any support.

Additionally, as a customer, I believed the procedure would be similar to the unboxing of mobile phones, which requires immediate inspection and reporting. My bad. I understand.

Samsung’s Response and Denial:

Upon discovering the damage, I immediately repacked the TV and initiated a replacement request through the Samsung Shop app. This request was swiftly denied by the customer service team, citing their policy that only Samsung installation personnel are permitted to unbox televisions. They argued that by unboxing the product myself, I violated their terms, thus forfeiting my right to a replacement.

I understand that policies are in place to protect both the customer and the company, but I was completely unaware of this specific requirement.

Supporting Evidence:

I have complete video footage showing the unboxing of the TV and proving that it was in a damaged condition upon being removed from the packaging. The damage was clearly visible right after the top protective layer was taken off, and no accessories or internal components were tampered with. This video demonstrates beyond doubt that the damage occurred either before or during delivery, and not as a result of any actions from my side.

In addition to this, photographs of the packaging reveal that the box itself was mishandled, appearing pinched and misaligned in certain areas. A Samsung technician who visited on June 22nd confirmed the box's abnormal condition, which was documented with further images. (Images above)

Current Situation:

Despite all the evidence I provided – video proof of the damage during unboxing, photographs of the misaligned packaging, and testimony from their own technician – Samsung has categorically refused to replace the TV or issue a refund. Their refusal is based solely on the fact that I opened the box myself, completely disregarding the video evidence that proves the TV was damaged before I even touched it.

As a student, I spent ₹37,000 on this purchase, which is a significant amount of money for me. I have always trusted Samsung products and have recommended them to my family and friends. However, this experience has severely tested my patience and faith in the brand.







Next Steps and Legal Considerations:

I have been left with no option but to consider legal action. I am seriously contemplating filing a complaint in consumer court, as I believe Samsung has unfairly denied my legitimate claim. My rights as a consumer have been disregarded, and it feels as though Samsung is hiding behind policies that were not clearly communicated at the time of purchase. I understand that taking this to court will involve legal expenses, but I am prepared to pursue it if necessary.

Questions for the forum members:

1. Has anyone had a similar experience with Samsung or other companies regarding damaged products and replacement/refund denials?

2. What steps would you recommend I take to escalate this situation?

3. What are the legal options available to me in this case? Has anyone pursued legal action in consumer court for such matters?

4. Are there any organizations or consumer advocacy groups that could assist in this case?

5. Does the breach of contract on my side (Unboxing the product myself) absolve of any responsibility? (Inspite of having video proof)

Any advice or guidance would be highly appreciated. I am hoping for an amicable resolution, but I am prepared to take further action if necessary.

Thank you in advance for your input. Awaiting all your responses.

P.S. I have joined this forum very recently, hence request the all the members and moderators to guide me in correcting any mistake that I might have made while posting this. Additionally, I did search the forum before posting this, hoping that I posted this on the correct thread. If there is an even more appropriate thread, would request the moderators to move this post as per there discretion. If possible, would also request them to move this thread to the homepage in order to gather maximum responses.

Regards,

Shubham

[Aviator_guy]

Originally Posted by BlueStreakRider

Samsung's Policies:
The three key policies that Samsung claims justify their denial are as follows:

2. The unboxing must be done only by Samsung personnel for the customer to qualify for replacement or refund.

- Regarding the second term, while I did unbox the product, I have a solid reason (stated above) for doing so. Additionally, I have full unboxing video in excellent quality, which clearly shows the TV came out of the box itself in a damaged condition.

It is really unfortunate that you have to go thru such a horrible experience and hope you get a satisfactory resolution soon.

Regarding point #2, it is true that unboxing should be done by a company technician, so that any claim of DOA (dead on arrival) or damaged product can be made seamlessly. This is what I have been following for any appliances - TV, fridge, WM etc. Even the delivery folks would advise the same at the time of delivery. I had this one experience with LG fridge I purchased few years ago. During unboxing and installation by LG technician, they found a dent on the front door which was barely noticeable. But they promptly called their bosses and logged a case for replacement. They delivered a replacement fridge next day and took back the old one. I didn't even raise any complaint from my side and would have been ok to live with the old fridge. In another scenario, my brother brought Sony TV from a nearby Sony center. During installation, TV had some issue and technician found that it was faulty PCB. They promptly called up their office and sent a replacement within few hours.

This could be one sticky point in your case. Usually companies (specially LG/Samsung etc) are very prompt at honoring such claims. Nevertheless, they could have provided some goodwill support since you have proof of receiving damaged product. If nothing else is working in your favor then going to consumer court is an option to explore.

[maheshm619]

Hi,

I'm considering purchase of a 65 inch TV by end of this month.Can anyone comment on below model from LG ? . The local store is ready to match prices with online platforms and has all the offers on debit / credit cards present online. This model will cost me around 65000 and comes with free installation, wall mount and 3-year comprehensive warranty.

He stated that online purchases are eligible only for 1 year or 1+1 warranty ( 1 year comprehensive, additional 1 year warranty on panel.

LG is presently giving 7 years OS updates and magic remote is bundled with this particular one.Only confusion is that this model is manufactured in both VA / IPS panels and there's a 50-50 chance on which one I'm getting (both are good in their own ways).

Any thoughts / recommendations would be appreciated.

[BlueStreakRider]

Originally Posted by BlueStreakRider

Greetings of the day!

Originally Posted by Aviator_guy

It is really unfortunate that you have to go thru such a horrible experience and hope you get a satisfactory resolution soon.

Thank you very much for giving your valuable views. I filed a complaint in consumer grievance portal. And now Samsung has come down to outright lying. They have closed my case from their end with remarks and I quote "Customer reported issue in T.V. Customer not contactable. Hence case closed." You can see the same in the below screenshot.



I was regularly in touch with Samsung via email asking for updates. This is after I have filed the grievance in consumer portal. I am attaching the proof of the same to this post in pdf format.

I am requesting further legal advice from the esteemed members of this forum. Legal being the key word here, because it seems Samsung does not want to resolve this issue amicably.

Regards,

Shubham


Note from Support: Please do not quote large posts entirely. Please quote relevant sections of posts only. Thanks!

[CarNerd]

Originally Posted by BlueStreakRider

I filed a complaint in consumer grievance portal. And now Samsung has come down to outright lying. They have closed my case from their end with remarks and I quote "Customer reported issue in T.V. Customer not contactable. Hence case closed." You can see the same in the below screenshot.

These consumer grievance portals are absolutely useless. The only option you have is to file a consumer case against Samsung. Before that, you have to send them a legal notice stating all the facts and informing them about your decision to approach consumer court if they don't resolve the issue within 30 days of getting the notice. You need to send the notice through Registered Post and keep the RPAD as proof of delivery to be submitted while filing the case.

Before that, you can try tweeting them but I doubt Samsung would do anything about it.