BSNL BroadBand Issues

sgiitk · 17th June 2016, 22:23

BSNL service is highly location dependent. My experience is that as long as it works, it is excellent. But even God may not be able to do much if it fails. The problem is both the exchange staff and the line man. In the 100m or so of line from the box once I found two places where the wire had been cut and twisted together. At the box also wires are not properly punched just twisted together. When we put in ADSL on IIT Campus (now it all Gigabit fibre) we did some testing (by some Bangalore experts), and the biggest issue found was improper wire joints. So given the 'expertise' of their linemen they are incapable of providing any broadband service.

After some two years I surrendered broadband and they also disabled my landline. After about two months I managed to catch the JE, and she coolly said, did you get your broadband removed. I said yes, but I had specifically asked for the Phone line to be kept. She said she can restore it with a new number, but the old number will take three weeks. I caught hold of a colleague who is in some top DoT committees. He got it fixed in half an hour. I asked him, what was the issue. He said they had disconnected on their own, and restoring means informing the centre in Chandigarh. By giving me a fresh number they will make it appear as a number change at the customer's request, else they have to explain. As it happens in our colony most of the people off the main road have either not taken or surrendered their BSNL lines due to poor to non-existent service.

Yes, I know BSNL in Manipal is good. My son had Airtel for many years, and then he moved into a building where Airtel had no spare capacity. So he had to get BSNL and the service was excellent. Two lightening strikes killed the modems, and they were changed (on payment of course) within half a day.

Now in Gurugram they had Nextra for over two years (fibre into the flat) and except if a breakdown was over the weekend the service was good. They changed flats, and Nextra were being stroppy, 'Sir it will take a minimum of eight days'. So he went to ADSL on Airtel, and for the month or so I was there it worked quite nicely. Only every power outage the service will also go off or a minute. There are a lot of IT couples there and have two connections just to be sure.

I have another issue, if your phone goes then so does the broadband. BSNL are talking of fibre to home, but I am a pucca skeptic, since the skill levels of the staff are very variable.

condor · 17th June 2016, 22:29

Quote:

Originally Posted by sgiitk

.. and restoring means informing the centre in Chandigarh.

Dont think it goes to that extent. Just that reconnection goes through more checks for un-paid dues. So if they follow their normal process, they take time - upto 2 weeks, as seen in a recent experience.

Rahul Bhalgat · 18th August 2016, 18:28

I am using the BSNL broadband through my landline since last 13 years. I have good experience about speed and reliability.

It failed seldom and in Pune we have 3 landline help numbers available to make a complaint. Mostly, they would get the problem resolved on phone itself.

If the problem is with the line, then booking a complaint on 1500 is enough. The problem gets solved without follow-up and I never had to pay any chai - paani to any staff.

R2D2 · 18th August 2016, 18:43

Been with BSNL since Aug 2006, over the past 10 years I have found it to be quite reliable provided you don't have line related issues.

If there are line issues then one is up a gum tree because lines-men don't have the wherewithal and will to fix issues. I had to get the twisted pair cables from the building junction box to my residence changed twice over the past decade.

Luckily the underground cable to the cabinet outside the colony is noise free. Even so I experience carrier drops a few times a day, courtesy of the sub par DSLAM they use. The exchange engineer told me the card requires reseating every few days.

They have now increased both data and minimum FUP speeds. Overall I am happy with the service. It now serves as a backup/fallback link on my router/firewall.

Will I recommend BSNL? Well, that's a tough one because of the inconsistency of their services. YMMV applies to BSNL more often than to other providers.

condor · 11th November 2016, 23:49

List of the Many Many plans that BSNL has !!

http://easymylife.co.in/broadband/

Quote:

Originally Posted by turbodude

I have BB Combo 675 plan and its 1 GB FUP limit is now 2 GB. .

@Turbodude, can you pls check your latest bill and let me know if your 675 plan has been changed into any other plan ( 875, may be ) ?

My latest bill seems to have something other than (but close) to what I remember asking for.

turbodude · 12th November 2016, 21:29

Quote:

Originally Posted by condor

List of the Many Many plans that BSNL has !!
@Turbodude, can you pls check your latest bill and let me know if your 675 plan has been changed into any other plan ( 875, may be ) ?

Dear Condor, I have changed my landline plan recently to BBG Combo ULD 499 which now offers upto 2 Mbps speed till 2 GB and upto 1 Mbps thereafter. Free calls facility from 9 pm-7 am plus Sunday whole day is still there but no extra free calls like there were 100 in BBG Combo ULD 675.

Now they have increased the limit from 2 GB to 5 GB for BBG Combo ULD 675. But I am happy because my telephone bill dropped to 574 rupees from 776

.

alto99 · 13th November 2016, 01:24

Quote:

Originally Posted by turbodude

Dear Condor, I have changed my landline plan recently to BBG Combo ULD 499 which now offers upto 2 Mbps speed till 2 GB and upto 1 Mbps thereafter. Free calls facility from 9 pm-7 am plus Sunday whole day is still there but no extra free calls like there were 100 in BBG Combo ULD 675.

Now they have increased the limit from 2 GB to 5 GB for BBG Combo ULD 675. But I am happy because my telephone bill dropped to 574 rupees from 776

.

As you are from Pune this might be of your interest - http://www.team-bhp.com/forum/shifti...ml#post4037979
(₹645 per month 10 GB @4mbps & 1mbps thereafter)

Sherlocked · 13th November 2016, 03:18

Quote:

Originally Posted by turbodude

Now they have increased the limit from 2 GB to 5 GB for BBG Combo ULD 675. But I am happy because my telephone bill dropped to 574 rupees from 776

.

Quote:

Originally Posted by alto99

As you are from Pune this might be of your interest - http://www.team-bhp.com/forum/shifti...ml#post4037979
(₹645 per month 10 GB @4mbps & 1mbps thereafter)

Guys, can you tell me which modem+router you all are using for your BSNL BB.
I have to get one soon for myself as I'm unnecessarily coughing up 110 INR per month as modem rent since I don't know how long.

condor · 13th November 2016, 07:11

Quote:

Originally Posted by Sherlocked

Guys, can you tell me which modem+router you all are using for your BSNL BB..

I have used D-Link & ASUS without any problems.

alto99 · 13th November 2016, 07:56

Quote:

Originally Posted by Sherlocked

Guys, can you tell me which modem+router you all are using for your BSNL BB.

Using Huawei wa1003a (bought from BSNL 11 years ago).

bullrun87 · 13th November 2016, 09:00

Quote:

Originally Posted by Sherlocked

Guys, can you tell me which modem+router you all are using for your BSNL BB.
I have to get one soon for myself as I'm unnecessarily coughing up 110 INR per month as modem rent since I don't know how long.

I have two bsnl connections, I am using dlink for both. Dlink is quite reliable. Tp link is also good.

raghu.t.k · 18th December 2016, 07:59

Ever since I switched to ACT, the BSNL broadband was a backup. Thanks to Vardah, the ACT cable is fallen off at multiple places. I expect them to take a couple of more days for it to be restored.

So yesterday I tried bsnl, and found that the DSL indicator/light is solid indicating the line is available, but the internet is down. I checked for possible settings and did not find anything changed. Anyone could help if any settings has changed in the last 12 months ? The last change I had done was the login id was changed from userid@bsnl to just the userid

Also need help in setting the adsl network to be setup as a fallback on the RT-AC87U (AC2400) used for ACT. The ADSL line is connected to DSL-N55U.

thoma · 18th June 2018, 15:08

This might be off-topic, but didn't find a better place.

My question is, can one use BSNL's broadband service alone and surrender the land line connection? This is in Kerala.

BaCkSeAtDrIVeR · 25th June 2018, 22:06

No. your phone no. is a part of the Login id for broadband pppoE. Choose your data plan wisely. Like in some combo plans. You can avoid rentals that way.

Just for record, I am actually on the waitlist for a fiber optic BB. 4 months now.

BigBrad · 25th June 2018, 23:03

Finally after suffering for many years with BSNL broadband, I switched to Airtel V Fiber. Life has been so good ever since and the service is absolutely fantastic. Had some trouble in getting the local team to visit our premises for feasibility check, but no complaints otherwise.

For me, the only thing that worked with BSNL was their billing system, nothing else. No, I'm not joking. Decided to dump it when it reached a level where escalating issues to even the highest possible levels (pgportal, KL circle head etc) didn't help.

17th June 2016, 22:23	#856
sgiitk Senior - BHPian Join Date: Dec 2007 Location: Gurugram Posts: 7,971 Thanked: 4,808 Times	Re: BSNL BroadBand Issues BSNL service is highly location dependent. My experience is that as long as it works, it is excellent. But even God may not be able to do much if it fails. The problem is both the exchange staff and the line man. In the 100m or so of line from the box once I found two places where the wire had been cut and twisted together. At the box also wires are not properly punched just twisted together. When we put in ADSL on IIT Campus (now it all Gigabit fibre) we did some testing (by some Bangalore experts), and the biggest issue found was improper wire joints. So given the 'expertise' of their linemen they are incapable of providing any broadband service. After some two years I surrendered broadband and they also disabled my landline. After about two months I managed to catch the JE, and she coolly said, did you get your broadband removed. I said yes, but I had specifically asked for the Phone line to be kept. She said she can restore it with a new number, but the old number will take three weeks. I caught hold of a colleague who is in some top DoT committees. He got it fixed in half an hour. I asked him, what was the issue. He said they had disconnected on their own, and restoring means informing the centre in Chandigarh. By giving me a fresh number they will make it appear as a number change at the customer's request, else they have to explain. As it happens in our colony most of the people off the main road have either not taken or surrendered their BSNL lines due to poor to non-existent service. Yes, I know BSNL in Manipal is good. My son had Airtel for many years, and then he moved into a building where Airtel had no spare capacity. So he had to get BSNL and the service was excellent. Two lightening strikes killed the modems, and they were changed (on payment of course) within half a day. Now in Gurugram they had Nextra for over two years (fibre into the flat) and except if a breakdown was over the weekend the service was good. They changed flats, and Nextra were being stroppy, 'Sir it will take a minimum of eight days'. So he went to ADSL on Airtel, and for the month or so I was there it worked quite nicely. Only every power outage the service will also go off or a minute. There are a lot of IT couples there and have two connections just to be sure. I have another issue, if your phone goes then so does the broadband. BSNL are talking of fibre to home, but I am a pucca skeptic, since the skill levels of the staff are very variable. Last edited by sgiitk : 17th June 2016 at 22:26.
	() Thanks

18th August 2016, 18:28	#858
Rahul Bhalgat Senior - BHPian Join Date: Apr 2011 Location: Pune Posts: 1,188 Thanked: 1,998 Times	Re: BSNL BroadBand Issues I am using the BSNL broadband through my landline since last 13 years. I have good experience about speed and reliability. It failed seldom and in Pune we have 3 landline help numbers available to make a complaint. Mostly, they would get the problem resolved on phone itself. If the problem is with the line, then booking a complaint on 1500 is enough. The problem gets solved without follow-up and I never had to pay any chai - paani to any staff. Last edited by aah78 : 13th November 2016 at 02:59. Reason: Typo.
	() Thanks

18th August 2016, 18:43	#859
R2D2 Distinguished - BHPian Join Date: Oct 2008 Location: Pune Posts: 3,257 Thanked: 5,852 Times	Re: BSNL BroadBand Issues Been with BSNL since Aug 2006, over the past 10 years I have found it to be quite reliable provided you don't have line related issues. If there are line issues then one is up a gum tree because lines-men don't have the wherewithal and will to fix issues. I had to get the twisted pair cables from the building junction box to my residence changed twice over the past decade. Luckily the underground cable to the cabinet outside the colony is noise free. Even so I experience carrier drops a few times a day, courtesy of the sub par DSLAM they use. The exchange engineer told me the card requires reseating every few days. They have now increased both data and minimum FUP speeds. Overall I am happy with the service. It now serves as a backup/fallback link on my router/firewall. Will I recommend BSNL? Well, that's a tough one because of the inconsistency of their services. YMMV applies to BSNL more often than to other providers.
	() Thanks

18th December 2016, 07:59	#867
raghu.t.k BHPian Join Date: Nov 2007 Location: Chennai Posts: 475 Thanked: 208 Times	Re: BSNL BroadBand Issues Ever since I switched to ACT, the BSNL broadband was a backup. Thanks to Vardah, the ACT cable is fallen off at multiple places. I expect them to take a couple of more days for it to be restored. So yesterday I tried bsnl, and found that the DSL indicator/light is solid indicating the line is available, but the internet is down. I checked for possible settings and did not find anything changed. Anyone could help if any settings has changed in the last 12 months ? The last change I had done was the login id was changed from userid@bsnl to just the userid Also need help in setting the adsl network to be setup as a fallback on the RT-AC87U (AC2400) used for ACT. The ADSL line is connected to DSL-N55U. Last edited by raghu.t.k : 18th December 2016 at 08:02.
	() Thanks

18th June 2018, 15:08	#868
thoma Senior - BHPian Join Date: Oct 2011 Location: Kerala Posts: 2,009 Thanked: 1,486 Times View My Garage	Re: BSNL BroadBand Issues This might be off-topic, but didn't find a better place. My question is, can one use BSNL's broadband service alone and surrender the land line connection? This is in Kerala.
	() Thanks

25th June 2018, 22:06	#869
BaCkSeAtDrIVeR Senior - BHPian Join Date: Jun 2007 Location: Kochi Posts: 2,540 Thanked: 758 Times	No. your phone no. is a part of the Login id for broadband pppoE. Choose your data plan wisely. Like in some combo plans. You can avoid rentals that way. Just for record, I am actually on the waitlist for a fiber optic BB. 4 months now.
	() Thanks

25th June 2018, 23:03	#870
BigBrad BHPian Join Date: Mar 2013 Location: KL - 7 / GOT Posts: 283 Thanked: 420 Times	Re: BSNL BroadBand Issues Finally after suffering for many years with BSNL broadband, I switched to Airtel V Fiber. Life has been so good ever since and the service is absolutely fantastic. Had some trouble in getting the local team to visit our premises for feasibility check, but no complaints otherwise. For me, the only thing that worked with BSNL was their billing system, nothing else. No, I'm not joking. Decided to dump it when it reached a level where escalating issues to even the highest possible levels (pgportal, KL circle head etc) didn't help.
	() Thanks