BSNL BroadBand Issues

finneyp · 19th August 2009, 11:31

BSNL Broadband sucks!

My broadband is down for the past two weeks, have logged the complaint almost daily since then, but no resolution so far!
Anyone has contact nos of BSNL higher-ups in B'lore?

Anyway, I have now applied for Airtel BB, once I get it, it will be bye-bye Bsnl!

tj123 · 19th August 2009, 11:46

Finneyp- Try to book a online complaint at this site http://218.248.42.50:8282/appl/compl/compl.do

I use this when ever I have an issue with BSNL phone/ BB & the response is quite prompt within 24 hrs. Try out

finneyp · 19th August 2009, 12:09

Thanks TJ for the link!

Tried logging the complaint, but it says 'Complaint is already registered for this number'.

oss · 19th August 2009, 14:06

Guys,
Any idea how to monitor the usage on BSNL broadband.
I have been getting unusually high bills for the last couple of months, thought i don't download music or movies.

I have a 500C+ plan which has a 2.5 GB download limit.

Shankyz · 19th August 2009, 14:13

Quote:

Originally Posted by SirAlec

now problems at all. i am using round the clock.

Lucky you, I have tried updating the software as per latest available on ITI portal, changed mode from ADSL2+ to G.Dmt ... disabled all Annex L, M stuff etc as suggested by someone on Indiabroadband forum but no luck

The connection gets reset from server after every ~16-18 MB, can't even update my Anti-virus since last few weeks...

Already logged complaint with SDO, GM office and talked to DE who said it's a line issue ... but the link light remains on when the disconnection happens... could it still be a line issue?

what to do?? Should I just dump this connection and go for EVDO?

tj123 · 19th August 2009, 14:28

Quote:

Originally Posted by oss

Guys,
Any idea how to monitor the usage on BSNL broadband.
I have been getting unusually high bills for the last couple of months, thought i don't download music or movies.

I have a 500C+ plan which has a 2.5 GB download limit.

Refer to AnkitS reply & download the exe , give your BB username & password it will show your usage. I am using it since last 6-8 months.
Link : How to check BSNL Broadband usage ? - India BroadBand

vnabhi · 19th August 2009, 14:43

I wonder why I've not received my bsnl phone cum broadband bill so far---I get it every month by the 10th. Even their website is not showing the bill.

SirAlec · 19th August 2009, 15:46

Quote:

Originally Posted by Shankyz

Lucky you, I have tried updating the software as per latest available on ITI portal, changed mode from ADSL2+ to G.Dmt ... disabled all Annex L, M stuff etc as suggested by someone on Indiabroadband forum but no luck

The connection gets reset from server after every ~16-18 MB, can't even update my Anti-virus since last few weeks...

Already logged complaint with SDO, GM office and talked to DE who said it's a line issue ... but the link light remains on when the disconnection happens... could it still be a line issue?

what to do?? Should I just dump this connection and go for EVDO?

i will not prefer evdo.

do the following.

1. program the adsl modem as PPPoE always on.
2. Check the splitter. if possible replace it with another one.
3. If you can lend any frens modem. try with that,

darklord · 20th August 2009, 23:51

I was keeping an eye out for upgradation in BSNL plans. I normally use speedtest.net to check my speeds. Occasionally, I use a BSNL link to check the speeds.

See the result I got today.

My real speed:

Sorry, I really don't know if I should have posted this one in the Jokes thread.

SirAlec · 21st August 2009, 00:37

this test has many factors, i am quite happy with bsnl. some times speed is exceptionally fast.
i usually download 4gb of data in about 5-6 hours.

darklord · 21st August 2009, 01:18

Quote:

Sorry, I really don't know if I should have posted this one in the Jokes thread.

I meant it as a joke.

At least I suppose it is, given that it is showing 340 Mbps in a connection capped at 256 kbps.

Quote:

Originally Posted by SirAlec

i am quite happy with bsnl.

Agree with you completely.

oss · 21st August 2009, 08:32

Quote:

Originally Posted by tj123

Refer to AnkitS reply & download the exe , give your BB username & password it will show your usage. I am using it since last 6-8 months.
Link : How to check BSNL Broadband usage ? - India BroadBand

Thanks a lot TJ. Let me install this.
Hope giving the password in this utility is safe!

jp2u · 21st August 2009, 09:24

My BSNL connection is just great, the only thing i hate about the BSNL is the lack of effective custmoer support

trrk · 21st August 2009, 12:04

Hi,

Quote:

Originally Posted by jp2u

My BSNL connection is just great, the only thing i hate about the BSNL is the lack of effective custmoer support

In more than two years of BSNL broadband usage, there has hardly been any breakdowns and never actually needed customer support.

finneyp · 21st August 2009, 12:08

Quote:

Originally Posted by jp2u

My BSNL connection is just great, the only thing i hate about the BSNL is the lack of effective custmoer support

BSNL & Customer Support in the same sentence?

19th August 2009, 11:31	#151
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,754 Thanked: 382 Times View My Garage	BSNL Broadband sucks! My broadband is down for the past two weeks, have logged the complaint almost daily since then, but no resolution so far! Anyone has contact nos of BSNL higher-ups in B'lore? Anyway, I have now applied for Airtel BB, once I get it, it will be bye-bye Bsnl!
	() Thanks

19th August 2009, 11:46	#152
tj123 Senior - BHPian Join Date: Aug 2007 Location: BLR Posts: 1,164 Thanked: 702 Times	Finneyp- Try to book a online complaint at this site http://218.248.42.50:8282/appl/compl/compl.do I use this when ever I have an issue with BSNL phone/ BB & the response is quite prompt within 24 hrs. Try out
	() Thanks

19th August 2009, 12:09	#153
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,754 Thanked: 382 Times View My Garage	Thanks TJ for the link! Tried logging the complaint, but it says 'Complaint is already registered for this number'.
	() Thanks

19th August 2009, 14:06	#154
oss BHPian Join Date: Feb 2005 Location: Chennai Posts: 685 Thanked: 7 Times	Guys, Any idea how to monitor the usage on BSNL broadband. I have been getting unusually high bills for the last couple of months, thought i don't download music or movies. I have a 500C+ plan which has a 2.5 GB download limit.
	() Thanks

19th August 2009, 14:43	#157
vnabhi Senior - BHPian Join Date: May 2007 Location: DC -> DC Posts: 5,995 Thanked: 2,423 Times View My Garage	I wonder why I've not received my bsnl phone cum broadband bill so far---I get it every month by the 10th. Even their website is not showing the bill.
	() Thanks

20th August 2009, 23:51	#159
darklord BHPian Join Date: Oct 2007 Location: TVM (KL-16) Posts: 782 Thanked: 3,432 Times View My Garage	Don't scroll down if you have a weak heart I was keeping an eye out for upgradation in BSNL plans. I normally use speedtest.net to check my speeds. Occasionally, I use a BSNL link to check the speeds. See the result I got today. My real speed: Sorry, I really don't know if I should have posted this one in the Jokes thread. Last edited by darklord : 20th August 2009 at 23:55. Reason: .in to .net
	() Thanks

21st August 2009, 00:37	#160
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,395 Thanked: 727 Times	this test has many factors, i am quite happy with bsnl. some times speed is exceptionally fast. i usually download 4gb of data in about 5-6 hours.
	() Thanks

21st August 2009, 09:24	#163
jp2u BHPian Join Date: Oct 2007 Location: chennai Posts: 237 Thanked: 21 Times View My Garage	My BSNL connection is just great, the only thing i hate about the BSNL is the lack of effective custmoer support
	() Thanks