Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded

bluevolt · 20th April 2012, 18:27

I usually charge my all mobiles and tata sky/dish tv from rechargeitnow.com, every time the transaction is successful and I receive recharge within seconds. But this time I charged my airtel prepaid worth Rs.444 and money is deducted from my account but there is no recharge confirmation SMS and the balance is same as before. No error was there and transaction was successful.

Now I have registered a complaint with airtel customer care and filled the complaint form on the rechargeitnow website. Surprisingly there is no phone number on the website.

Please help me! Has anyone faced similar problem? What more options I have? Who is at fault - Airtel or Rechargeitnow.com?

PS - I have purchased this number just couple of days back and it is activated on the same day.

Jyodi Backster · 20th April 2012, 18:41

It has happened with me while recharging Tata Photon Plus account.
I did multiple topups using rechargeitnow. Rechargeitnow/Tata site said transaction failed, but every time the amount was debited from my bank account!

It's almost a year and I'm yet to get the refund :-(

kingofmyworld · 21st April 2012, 02:12

It happened to me but for a change, I always use to get back my money in a day's time or two max. Just shoot them an email with the transaction number and they'll take care of the rest. I still make multiple recharges from that site.

nozzlering · 21st April 2012, 09:00

For recharging airtel prepaid numbers online, airtel also have a service. I feel its the best. www.airtel.com/PrepaidOnlineRecharge
Send emails to both airtel and rechargeit.com mentioning the transaction number.
You'll either recieve money or get the charge amount in your phone in a day or two.

deathwalkr · 22nd April 2012, 22:29

had a similar issue with that site while trying to recharge my dishtv. funny part is i did it through the dishtv site itself and now am shooting mails to both dishtv and rechargeitnow trying to get it resolved.

HammerHead · 22nd April 2012, 22:59

I use paytm to recharge/top-up one of my old BSNL number and no issues so far.
I would say you better use service providers official payment website to pay your bills.

bluevolt · 22nd April 2012, 23:20

I have sent both airtel and rechargeitnow email about the issue immediately after the failed recharge on 20th evening (Friday) but not recieved any correspondence from either side, may be because of weekend. I will wait for couple of more days before calling them again.

petroheadd · 23rd April 2012, 02:08

Hi, rechargeitnow replies within 72 hours, they are a bit laid back. I am using Paytm & Freecharge since past 1 year and faced no problem till now , plus i also get free McD and other coupons.

bluevolt · 24th April 2012, 13:32

So finally I received an 'Order Refund from ccAvenue' email, so thankfully my money is not wasted.

20th April 2012, 18:27	#1
bluevolt Senior - BHPian Join Date: Jan 2011 Location: New Delhi Posts: 3,274 Thanked: 3,477 Times View My Garage	Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded I usually charge my all mobiles and tata sky/dish tv from rechargeitnow.com, every time the transaction is successful and I receive recharge within seconds. But this time I charged my airtel prepaid worth Rs.444 and money is deducted from my account but there is no recharge confirmation SMS and the balance is same as before. No error was there and transaction was successful. Now I have registered a complaint with airtel customer care and filled the complaint form on the rechargeitnow website. Surprisingly there is no phone number on the website. Please help me! Has anyone faced similar problem? What more options I have? Who is at fault - Airtel or Rechargeitnow.com? PS - I have purchased this number just couple of days back and it is activated on the same day. Last edited by bluevolt : 20th April 2012 at 18:31.
	() Thanks

20th April 2012, 18:41	#2
Jyodi Backster BHPian Join Date: Oct 2007 Location: Pune Posts: 74 Thanked: 33 Times	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded It has happened with me while recharging Tata Photon Plus account. I did multiple topups using rechargeitnow. Rechargeitnow/Tata site said transaction failed, but every time the amount was debited from my bank account! It's almost a year and I'm yet to get the refund :-(
	() Thanks

21st April 2012, 02:12	#3
kingofmyworld BHPian Join Date: Nov 2009 Location: Hyderabad / pensylvania. Posts: 816 Thanked: 537 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded It happened to me but for a change, I always use to get back my money in a day's time or two max. Just shoot them an email with the transaction number and they'll take care of the rest. I still make multiple recharges from that site.
	() Thanks

21st April 2012, 09:00	#4
nozzlering BHPian Join Date: Mar 2012 Location: BANGALORE Posts: 114 Thanked: 331 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded For recharging airtel prepaid numbers online, airtel also have a service. I feel its the best. www.airtel.com/PrepaidOnlineRecharge Send emails to both airtel and rechargeit.com mentioning the transaction number. You'll either recieve money or get the charge amount in your phone in a day or two.
	() Thanks

22nd April 2012, 22:29	#5
deathwalkr Senior - BHPian Join Date: Nov 2007 Location: Trivandrum Posts: 1,422 Thanked: 5,039 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded had a similar issue with that site while trying to recharge my dishtv. funny part is i did it through the dishtv site itself and now am shooting mails to both dishtv and rechargeitnow trying to get it resolved.
	() Thanks

22nd April 2012, 22:59	#6
HammerHead Senior - BHPian Join Date: Oct 2009 Location: Goan in Pune Posts: 1,254 Thanked: 653 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded I use paytm to recharge/top-up one of my old BSNL number and no issues so far. I would say you better use service providers official payment website to pay your bills.
	() Thanks

22nd April 2012, 23:20	#7
bluevolt Senior - BHPian Join Date: Jan 2011 Location: New Delhi Posts: 3,274 Thanked: 3,477 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded I have sent both airtel and rechargeitnow email about the issue immediately after the failed recharge on 20th evening (Friday) but not recieved any correspondence from either side, may be because of weekend. I will wait for couple of more days before calling them again.
	() Thanks

23rd April 2012, 02:08	#8
petroheadd BHPian Join Date: Apr 2012 Location: Kolkata Posts: 42 Thanked: 15 Times	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded Hi, rechargeitnow replies within 72 hours, they are a bit laid back. I am using Paytm & Freecharge since past 1 year and faced no problem till now , plus i also get free McD and other coupons.
	() Thanks

24th April 2012, 13:32	#9
bluevolt Senior - BHPian Join Date: Jan 2011 Location: New Delhi Posts: 3,274 Thanked: 3,477 Times View My Garage	re: Rechargeitnow.com - Money deducted, not received Airtel recharge. EDIT : Refunded So finally I received an 'Order Refund from ccAvenue' email, so thankfully my money is not wasted.
	() Thanks