[darkgamer]

Originally Posted by aantony

Post common to 9E & BE6 Forums :

I completely agree with @darkgamer view on the situation. For me, things have been off from the start. On the 14th, instead of booking 9E, they booked 6E. I had to correct it the next day after I spotted the mistake. This delay made me anxious about its impact on my delivery dates.

They did the opposite with me. I wanted to book BE6 but they booked XEV 9E instead. Thankfully I checked it in evening and they created another BE6 booking on my name. Now I have 2 bookings, one for 9E and another for BE6. I believe they'll give the XEV from my booking to someone else.

Originally Posted by aantony

Later, I spoke to the Mahindra Regional Sales Head, who acknowledged the uncertainty of delivery dates between the 20th and 25th. He explained that software updates (40+ versions) were causing delays, as they wanted to ensure quality before release. While I appreciate their efforts to avoid issues that could harm their reputation, communication on delivery timelines is severely lacking.

I've been told that the best Mahindra will do this month is to just invoice and bill as the updates are taking a while.

All this is only available if you hound the SAs and call them everyday. There's no proactive communication and the online booking is useless as it shows no updates.

Originally Posted by aantony

On the bright side, Mahindra is serious about its EV division. They’ve created a separate identity, MEAL, for electric SUVs, hired top global experts, and deployed highly trained technicians for dedicated EV service. Mobile service stations will also be introduced after the first service, reducing workshop visits.

To actually commit to this, they need to start with hiring good quality software engineers from India and abroad who work for German/Korean brands and Tesla.

Until they can work out software these showroom folks can't do much.

Originally Posted by aantony

Personally, I’m not worried about minor issues as long as they don’t disrupt my daily life. There’s warranty coverage, insurance, and RTI (Return to Invoice) in case of a major failure. As an early adopter, I understand that no new technology is perfect. Even established mobile brands have faced glitches.

While that's true, I'm getting more and more worried now as the issue is seemingly big enough to delay deliveries.

Currently I'm in second batch because I changed my booking to one without charger. That was earlier supposed to be during first week of April, but now it seems it won't happen in April at all.

I'm not worried about a late delivery, but delays like this are worrying me enough to maybe delay the purchase by a few months instead of 1 month delay.

Currently, I'm thinking of keeping my booking but not taking a delivery until there are enough reviews from other folks.

[PMSreenivas]

Does anyone have any suggestion on how to maintain the internal piano black surfaces? They are scratch prone and will look quite bad after some months/years. Mainly the area near gear lever.

[driver641]

Originally Posted by darkgamer

To actually commit to this, they need to start with hiring good quality software engineers from India and abroad who work for German/Korean brands and Tesla.

Until they can work out software these showroom folks can't do much.

Here's my take on what's going on at Mahindra.

I have checked out both XEV and BE extensively and also have taken test drives a couple of times for each car. Personally what I have seen is the demo vehicles did have few glitches - once the seat electric adjustment did not respond and moved all the way up front. Another issue was the rear seat belt holder did not latch. These were pre-production vehicles and the dealers did face issues, and had to keep fixing them. My SA once said that the drive selector failed to engage and the car got stranded. These issues were in the first set of demo vehicles. However, in all my test drives I did not face any significant issue and mostly it looked fine.

Few other issues I noticed that were recurring in different youtube videos are: 1) The radio turning on and off on ignition 2) Tailgate auto close button sometimes fails. 3) Also, in the initial set of cars the panel gaps were little inconsistent, and the frunk beading was popping out. However, the panel gaps and fit and finish in all the recently delivered cars look decent.

So in short, I do acknowledge from personal experience that the new EVs did have glitches. What we do not know is how the new cars will be once they have updated the software. But, by all means these cars need multiple updates to iron out the glitches. But good thing is software issues can be fixed. I sense that Mahindra is in fact reacting to the issues and firefighting to fix them as much as possible. I feel the car is mechanically fine. Most of the parts like motor and battery are from quality suppliers and hence they should be good as well. The XUV shared components should age well and be somewhat proven. Electronic parts is where I am not sure, it's not something they can fix OTA like software and I believe considering the price, Mahindra would have done some cost cutting there.

Coming to software, like mentioned in the posts above - for many vendor sourced components like ADAS, software defined vehicle OTA system, etc. the software would be coming from the vendor and should be decent. What Mahindra develops in house is mostly done from the Tech Mahindra team in my hometown (Coimbatore) which has about 250 engineers. I believe these guys would be working on the infotainment mostly, and on MAIA. In my opinion, Indian software talent is not behind when it comes to global talent. I run a software product company in the same city, and even globally India does deliver acceptable quality.

So in short, mechanicals should be fine, electronics - not sure, and software can be updated with time. So it's not all gloomy, and my SA says registrations will start after Mar 20 pan India, and deliveries confirmed from next week. But definitely Mahindra could have done better in terms of being prepared with a smooth launch instead of firefighting till the end. They will definitely have a long way to go to build a software defined vehicle like Tesla. And all the delay fiasco is only hurting their image and raising suspicion. On the good side, they are aware people are skeptical about their "first lot" and hence putting in all the effort to update the vehicles as best as they can. If what my SA says is true, I would get the car around 25th which is not bad - just a 10 day delay from the mid-march timeline they originally planned.

[darkgamer]

Originally Posted by PMSreenivas

Does anyone have any suggestion on how to maintain the internal piano black surfaces? They are scratch prone and will look quite bad after some months/years. Mainly the area near gear lever.

I talked to a detailer last week and he suggested to get the piano black surfaces inside PPFed. PPF does well with 'healing' minor scratches, and worst case you can keep replacing it every couple years.

Originally Posted by driver641

Here's my take on what's going on at Mahindra.

......
If what my SA says is true, I would get the car around 25th which is not bad - just a 10 day delay from the mid-march timeline they originally planned.

Let's see on that. I'm quite skeptical at the 25th deadline. But if folks really start getting their vehicles tomorrow through next week then that's promising.

Originally Posted by driver641

Coming to software, like mentioned in the posts above - for many vendor sourced components like ADAS, software defined vehicle OTA system, etc. the software would be coming from the vendor and should be decent. What Mahindra develops in house is mostly done from the Tech Mahindra team in my hometown (Coimbatore) which has about 250 engineers. I believe these guys would be working on the infotainment mostly, and on MAIA. In my opinion, Indian software talent is not behind when it comes to global talent. I run a software product company in the same city, and even globally India does deliver acceptable quality.

The difference between a good and a bad software engineers is quite astounding though.

Most of the engineers at these service based companies like Tech Mahindra are paid quite low and anyone talented usually leaves for high pay to startups or big tech which can pay 10-30x more.

I know India has brilliant engineers. In fact, compared to any other field (like manufacturing), software is the only field where India can hold its own compared to other big powers. Whether those brilliant engineers will be working in Tech Mahindra though, I don't think so.

The projects from these service based companies are so, so bad (income tax portal, EPFO website) that I have very low hopes.

They can't reach Tesla like SDV because these companies don't want to loosen the purse strings. They'll be happy with 'just works, sometimes' software for cost X over 'brilliant' software for cost 5X.

[kennethomas]

Originally Posted by aantony

Did you get a quote or the complete insurance for your vehicle ? Could you please help everyone with more details

All I needed was the Engine Number and Chassis number to buy the insurance and speed up the registration.

This was shared by my SA this morning, don't know how he pulled it off. Once I was buying the insurance, as usual, Acko RM called and was helping me through the process. I did ask him what happens if these numbers need to be changed. He said "That can be done, just give us a call". So I wasn't too worried about it.

Quote of the insurance is as below:

Zero Depreciation Plan

Covers: Accident, Fire, Theft, Third Party Losses, Calamities, Consumables

Insured Value (IDV) : ₹25.56 L

Additional Covers

Personal Accident cover @ ₹399.00
Return to invoice cover @ ₹2,421.00
Extra car protect (for key replacement etc) @ ₹999.00
Passenger cover @ ₹500.00
Consumables cover @ ₹475.00
Electrical accessories cover @ ₹2,000.00
Non electrical accessories cover @ ₹289.00

Total: ₹49,966.00 +GST

I had gotten this quote to the dealership long back and their competing quotes just couldn't match the price AND/OR inclusions.

[dynomite]

I managed to get the catalogue of BE 6 accessories. (attached PDF)

There are a surprising number of them, and quite a lot that I would be interested in too.

Illuminated scuff plates: not sure, depends on whether there is already an electrical connection for them.

The price list was posted earlier on the forums - adding again for easy reference. Although i think there might be a couple of errors in the price list because of copy paste.

[aweracker]

Originally Posted by kennethomas

All I needed was the Engine Number and Chassis number to buy the insurance and speed up the registration.

This was shared by my SA this morning, don't know how he pulled it off. Once I was buying the insurance, as usual, Acko RM called and was helping me through the process. I did ask him what happens if these numbers need to be changed. He said "That can be done, just give us a call". So I wasn't too worried about it.

Quote of the insurance is as below:

Zero Depreciation Plan

Covers: Accident, Fire, Theft, Third Party Losses, Calamities, Consumables

Insured Value (IDV) : ₹25.56 L

Additional Covers

Personal Accident cover @ ₹399.00
Return to invoice cover @ ₹2,421.00
Extra car protect (for key replacement etc) @ ₹999.00
Passenger cover @ ₹500.00
Consumables cover @ ₹475.00
Electrical accessories cover @ ₹2,000.00
Non electrical accessories cover @ ₹289.00

Total: ₹49,966.00 +GST

I had gotten this quote to the dealership long back and their competing quotes just couldn't match the price AND/OR inclusions.

Are you also getting the Pack 3 select?

[ashishk29]

Originally Posted by darkgamer

How will you even zoom out or zoom in maps without multitouch. It’s a basic feature.

I already had a car with carplay which didn't support multi-touch. NBD. There's a handy zoom key right on the UI which allows you to zoom in and out. This is nitpick.

Originally Posted by darkgamer

Mate there’s a lot of cases of issues with first batch of Mahindra cars. My teammate has a 3XO which if you don’t turn off the headlights before turning off the car it randomly turns on after a while and drains the battery. Mahindra can’t fix it after months.

Anecdotal instances can be found in literally every single car launched.

Originally Posted by darkgamer

You can check autocar review of Creta. It had a full range test. At least more comprehensive than any Mahindra review.

I believe Hyundai has started delivering Creta EVs, which again brings me to the same point. That car is already in the delivery phase. Besides. It's not a born EV. They just slapped a battery and a motor into the existing Creta chassis.

Originally Posted by darkgamer

If my showroom is having issues, all the more reason for me to pull my booking and go elsewhere.

Showrooms aren't operated by Mahindra? They are third party entities bound to have their own set of issues.
No such issues here in Pune.

Originally Posted by darkgamer

I’m just done with all the shenanigans. Overpriced insurance, mandatory charger and begging to remove it. Heard from some folks about overpriced mandatory accessori es too.

Literally EVERY showroom sells overpriced insurance. The mandatory charger was redacted later.
Accessories being "mandatory" is again a showroom thing. My showroom did not force me to buy a single accessory.

All these points so far are screw-ups on the dealership/showroom's part.

Originally Posted by darkgamer

I work in one of the biggest software giants of the world, one with trillions of dollars of market cap.

If something this important is breaking which is delaying release we won’t sit silent and delay it but communicate the delay.

This isn't a competition.
You might be talking about pure software releases. But for product and hardware and software releases, these things are not always as transparent.

Besides, again, it's likely your showroom messing up. Not Mahindra.

Originally Posted by darkgamer

Mahindra doesn’t have a ton of software talent, it likely outsources this to a service based company which I’m sure we all know the code quality standards of. That’s what scares me.

That's a bit of stretch. It's also not that straight-forward.

Originally Posted by darkgamer

If you get your car tomorrow great, but I personally have gotten too many red signals to ruin my mood about this car. I’ll be pulling out of this for a few months till I get actual indication

I already have confirmation for delivery on Friday. In fact, the showroom has organised a massive event at a big ground for the first 50 odd customers I believe.

[darkgamer]

Originally Posted by ashishk29

I already had a car with carplay which didn't support multi-touch. NBD. There's a handy zoom key right on the UI which allows you to zoom in and out. This is nitpick.

Uhh it’s not, even my i10 from 5.5 years ago has this.

Originally Posted by ashishk29

Showrooms aren't operated by Mahindra? They are third party entities bound to have their own set of issues.
No such issues here in Pune.

Showrooms are the touchpoints and bookings are tied to showrooms. I can’t move my booking from one showroom to the other.

So even if the issue is at my showroom level, I’ll need to cancel my booking unfortunately.

Originally Posted by ashishk29

The mandatory charger was redacted later.

Mandatory charger isn’t redacted at all.

1. You need to not have eligibility of Mahindras charger or have another charger already installed. This caused a lot of headache for me in the past week.

2. I had my booking in the first lot but now I’ll be getting in the second lot even if I keep my booking. All first lot cars are invoiced with a charger only.

Originally Posted by ashishk29

All these points so far are screw-ups on the dealership/showroom's part.

As if Mahindra is giving an option to choose D2C method or their online booking is any useful.

Originally Posted by ashishk29

That's a bit of stretch. It's also not that straight-forward.

It is that straightforward. You can’t get high quality software engineers at 1/10 the cost.

Tesla has good software engineers because they pay market rate and close enough to what big tech does.

Originally Posted by ashishk29

I already have confirmation for delivery on Friday. In fact, the showroom has organised a massive event at a big ground for the first 50 odd customers I believe.

Yesterday you had a confirmation of Thursday delivery no?

[ashishk29]

Originally Posted by darkgamer

Uhh it’s not, even my i10 from 5.5 years ago has this.

Not all systems are made the same. I have used multiple carplay systems which don't have multi-touch and it works fine.

Originally Posted by darkgamer

Showrooms are the touchpoints and bookings are tied to showrooms. I can’t move my booking from one showroom to the other.
So even if the issue is at my showroom level, I’ll need to cancel my booking unfortunately.

Sure, but that's a separate issue. Mahindra has not part in this.

Originally Posted by darkgamer

Mandatory charger isn’t redacted at all.

They have declared on social media that you can skip a charger if you can't get one installed, if you have a compliant one. They have actually specified what they mean by their standards as well.

Originally Posted by darkgamer

As if Mahindra is giving an option to choose D2C method or their online booking is any useful.

As far as I'm aware, they legally can't do D2C in India. So it's not like they can control it. Allotments were done based on their online bookings.

Originally Posted by darkgamer

It is that straightforward. You can’t get high quality software engineers at 1/10 the cost.

Again, that's totally not how it works in the software industry. Engineers are often underpaid and overworked by most companies. You are making sweeping generalisations which absolutely do not resonate with reality.

Originally Posted by darkgamer

Yesterday you had a confirmation of Thursday delivery no?

I had an estimate of Thursday, and now I have a confirmation of Friday. In written.
RTO also takes its sweet time, you know?
My car is done updating but RTO hasn't finished their process yet.
As far as I'm aware, neither the dealership nor Mahindra operate the RTO. But I could be wrong there.

[kennethomas]

Originally Posted by darkgamer

Showrooms are the touchpoints and bookings are tied to showrooms. I can’t move my booking from one showroom to the other.

So even if the issue is at my showroom level, I’ll need to cancel my booking unfortunately.

My dealership always told me when things are working, they tell me when things are delayed from whoever's side. They took accountability when they messed up on the charger piece for me. I told them my insurance plan they countered but didn't pressurize me. They made a group with all the departments. The accessories guy pasted the list of things available, I picked but there was no mandatory or anything. But honestly things have been moving quite smoothly despite the delay of what, 10 days maybe?

I see that you are in Bangalore but which dealership are you tied to? Because I'm in Bangalore but haven't faced issues like these about things being this difficult.

[darkgamer]

Originally Posted by ashishk29

Not all systems are made the same. I have used multiple carplay systems which don't have multi-touch and it works fine.

Even a Maruti 800 without AC gets you from point A to B fine. If ‘fine’ was the benchmark we’d not be buying this car in the first place.

It’s not like the system isn’t capable of multi touch. Just that Mahindra couldn’t get it working.

Originally Posted by ashishk29

They have declared on social media that you can skip a charger if you can't get one installed, if you have a compliant one. They have actually specified what they mean by their standards as well.

You can’t just skip a charger if you don’t want it or just want a 3kw one.

You can’t just skip a charger if you want to keep your position in the queue. You’ll get delivery delayed by one month.

Those are big compromises which they didn’t consider.

Originally Posted by ashishk29

Again, that's totally not how it works in the software industry. Engineers are often underpaid and overworked by most companies. You are making sweeping generalisations which absolutely do not resonate with reality.

And those engineers move out fairly quickly. I know hundreds of software engineers and 100% of them leave as soon as they get a better paying opportunity.

And it’s not like Indian service companies have any history of decent software anyway.

Adrenox was a buggy one as well so I have low hopes for anything good this time around as well.

Originally Posted by ashishk29

I had an estimate of Thursday, and now I have a confirmation of Friday. In written.
RTO also takes its sweet time, you know?
My car is done updating but RTO hasn't finished their process yet.
As far as I'm aware, neither the dealership nor Mahindra operate the RTO. But I could be wrong there.

I’ll be happy if you get it on Friday. We will start getting some reviews soon

Originally Posted by kennethomas

My dealership always told me when things are working, they tell me when things are delayed from whoever's side. They took accountability when they messed up on the charger piece for me. I told them my insurance plan they countered but didn't pressurize me. They made a group with all the departments. The accessories guy pasted the list of things available, I picked but there was no mandatory or anything. But honestly things have been moving quite smoothly despite the delay of what, 10 days maybe?

I see that you are in Bangalore but which dealership are you tied to? Because I'm in Bangalore but haven't faced issues like these about things being this difficult.

My dealership is India garage in Mahadevpura. Absolutely zero communication, and they have started treating me as absolute trash after I canceled the charger. Now not even picking up calls.

[affi747]

Originally Posted by kennethomas

I had gotten this quote to the dealership long back and their competing quotes just couldn't match the price AND/OR inclusions.

Hi,
I have booked my be6 both in Mysore and Bangalore(Sireesh auto, Silk Board) on the first day itself. No concrete information from both the dealers and just assuring me of allotting in the first lot.
It is just one end communication from my side, they don't even pick calls most of the time let alone give any updates or assurances which is annoying.
Believe it or not I have not test driven the be6 till date as Mysore dealership has not got a test drive vehicle as yet. It is a shame.
Please let me know which Bangalore dealership is assisting you. Thank you

[Devdivin]

Originally Posted by affi747

Hi,
I have booked my be6 both in Mysore and Bangalore(Sireesh auto, Silk Board) on the first day itself. No concrete information from both the dealers and just assuring me of allotting in the first lot.
It is just one end communication from my side, they don't even pick calls most of the time let alone give any updates or assurances which is annoying.
Believe it or not I have not test driven the be6 till date as Mysore dealership has not got a test drive vehicle as yet. It is a shame.
Please let me know which Bangalore dealership is assisting you. Thank you

I've booked with Sireesh in Yelanka on the first day of booking. I also have heard the same,that ill be alloted a vehicle soon but nothing concrete. Still hoping for the best,because my experience with my SA is a good so far and he has lived up to all the stuff he told. Staying optimistic about allotment

[BreeN95]

Got an official invite for 23rd March, 3PM (Sunday) at Vayalat Mahindra Kochi, for BE6 Delivery.

Finally