[Family_Man]

Almost similar experience for me as well. I had booked XEV 9E (Nebula Blue) on 16th Feb with Koncept Okhla. They have promised delivery on 12th March. Allotted car to me was failed in PDI. there were multiple issues. They offered another car with promised delivery on 26th March than changed it to 30th March. Now It is 2nd of April but there is no update. Their excuse is Mahindra has not unblocked car for PDI and invoicing. They are also not sharing VIN. Is it really happening that Mahindra is blocking PDI and Invoicing for such a long period?

It was suppose to be my first EV, I have sold my existing car too because I had blocked the price till 22nd March. All the excitement of getting new car that too spending 33 lakh proudly on Indian Manufacturer EV is vanished now. Mahindra has ruined the excitement of buyer who were willing to spend their hard earned money on these twins.

I wanted my car during Navratri, but now I have no hope of getting this in next 3 days. I wish Mahindra could have planned it better, at least clear communication must have been there on delay in delivery. Committing wrong dates only made all of us frustrated.

[Sanwal Chandra]

As per my knowledge, Mahindra is not listening to anyone, not even the dealer. The production team or technical team at Mahindra plant has to unlock the VIN number for billing. This can happen only when PDI check has been confirmed by dealership after updating the software and removing any other glitches. They will remotely check the software for errors or any other corrupt environment before unlocking the car.

My only issue is Mahindra has betrayed early adopters. Until now for the past decade and more, Mahindra used to deliver cars to first time buyers as per booking ID in sequence. But this is not the case anymore. Its so disheartening to see others drive away with their cars while i had to go to showroom everyday, write an email and attending calls regularly. Mahindra should have given the cars to those who booked first, but instead they decided to hold us off for almost a month while those who booked even after a couple of days are receiving their cars.

[Family_Man]

Originally Posted by Sanwal Chandra

As per my knowledge, Mahindra is not listening to anyone, not even the dealer. The production team or technical team at Mahindra plant has to unlock the VIN number for billing. This can happen only when PDI check has been confirmed by dealership after updating the software and removing any other glitches. They will remotely check the software for errors or any other corrupt environment before unlocking the car.

My only issue is Mahindra has betrayed early adopters. Until now for the past decade and more, Mahindra used to deliver cars to first time buyers as per booking ID in sequence. But this is not the case anymore. It's so disheartening to see others drive away with their cars while i had to go to showroom everyday, write an email and attending calls regularly. Mahindra should have given the cars to those who booked first, but instead they decided to hold us off for almost a month while those who booked even after a couple of days are receiving their cars.

In that case Mahindra should clarify to their customers and clear communication should have been there either on email or general announcement.
Everyday following up with Showroom or Mahindra is only adding frustration. You rightly said, delivery should be planned as per booking number basis.