[DeKay]

Originally Posted by wooka

WAIT. Let experience stack up.

Maybe I'm expecting too much, but in my eyes, for ₹33L+, the only thing that should be stacking up is flawless ownership experiences, not service centre visits.

No one forced Mahindra to launch these products now, they chose to. No one asked them to bring half-baked cars to market before they were ready, they did that all on their own. And yet, when customers expect a properly finished product, somehow that’s too much to ask? Did we force them to launch these cars in March?

@Mahindra: I know you're reading - If you want to go global, you need to stop treating your home market like a beta-testing ground. Indian buyers aren’t guinea pigs, we’re paying customers. Why should buyers, especially in your home market be the ones discovering design flaws and waiting around for "better part revisions"?

[wooka]

Originally Posted by DeKay

Maybe I'm expecting too much, but in my eyes, for ₹33L+, the only thing that should be stacking up is flawless ownership experiences, not service centre visits.

Despite a stinker to them last month that I am simply fed up and am moving on from the thar, there was the callous indifference. They even refused to cancel my extended warranty. What if I total a car, must I live with the extended warranty? And they're very quick to sell it to you =)

Again their products will mature. Regular cars are 2 years removed from what I speak of. Where do you see it being with the EVs? Well, at least you don't have DPF and DEF problems on these things

[aantony]

Originally Posted by Sanwal Chandra

Hi
Anyone here from the first lot buyers who did not receive their vehicle/ or received after mahindras approval? Could you plase update on how you got it? I have tried everything but it seems Mahindra wont budge. What was whole process and how you got the vehicle approved?

Despite reaching out to multiple people at different levels, I’ve come to realize that nothing really moves forward. it feels like shouting into a void. It’s as if Mahindra has completely overlooked its first-lot customers.

The CRM handling my case casually mentioned last week:

"Sir, no matter what you do—jump to the sky or dig into the ground—it won’t change anything. The backend team works at its own pace since there are too many cars in the pipeline."

This was frustrating enough, but my conversation with him yesterday was even more disappointing. In the end, he simply said that there’s no definite timeline; one day, I’ll just get a call for delivery when it’s ready. Until then he asked not to check for updates

On a positive note, Mahindra has acknowledged recent complaints and system glitches, leading to stricter PDI and S/W checks for upcoming deliveries. While that’s somewhat reassuring, I can’t help but worry about my allocated car, which has been sitting in the yard since mid Feb. It has gone through multiple updates and has been handled by several technicians; honestly, this has taken away a lot of the "new car" excitement for me.

[car_guy1998]

Originally Posted by Sanwal Chandra

Hi
Anyone here from the first lot buyers who did not receive their vehicle/ or received after mahindras approval? Could you plase update on how you got it? I have tried everything but it seems Mahindra wont budge. What was whole process and how you got the vehicle approved?

One of my cousins got their XEV 9e delivered this week in Desert Mist shade in Hyderabad. I hope they didn't face the delivery issues.

This is their second EV vehicle BTW (they bought a Nexon EV 45 as well in Feb) and they initially booked ZS EV but had to cancel it due to personal reasons.

Will ask for the feedback from the owner and post it in this thread soon.

[Sanwal Chandra]

Originally Posted by PMSreenivas

Any update on your side?...

No updates yet. No one knows what automated system they have. The car is simply waiting for a software check. According to SA it can take 3 hours per car or 6 hours per car. But mahindra is acting like a bully, even the dealership has no say. There is no greivance redressal here.

[PMSreenivas]

Originally Posted by Sanwal Chandra

No updates yet. No one knows what automated system they have. The car is simply waiting for a software check. According to SA it can take 3 hours per car or 6 hours per car. But mahindra is acting like a bully, even the dealership has no say. There is no greivance redressal here.

Spoke to my SA again an hour back. Apparently they have 16 cars waiting for this final approval from mahindra. Mahindra has to unblock the VIN number for these guys to perform the delivery but it isn't being done. He was emotional saying all the customers are showing frustration on him because of non-deliveries and he is helpless. He is facing pressure from both customers and higher ups but he is unable to do anything.

[carjack3090]

Originally Posted by PMSreenivas

Spoke to my SA again an hour back. Apparently they have 16 cars waiting for this final approval from mahindra. Mahindra has to unblock the VIN number for these guys to perform the delivery but it isn't being done. He was emotional saying all the customers are showing frustration on him because of non-deliveries and he is helpless. He is facing pressure from both customers and higher ups but he is unable to do anything.

Sad, but it looks like Mahindra has taken QC seriously for this car. Despite them being proactive there are niggling issues. Shows how software is so hard to handle

[JETA1]

Quick update on Secure 360 for iOS users

Received official response from Mahindra
Go to my vehicle
Exterior
Security
Toggle secure 360 off and on

After this it is working for me on iOS.

[Smartfella]

Originally Posted by Smartfella

I'm having a similar issue with the automatic boot closure. It doesn't close properly from the right side and pushes back slightly on pressing of key fob button or from the auto boot open close button on boot lid. Due to this it shows "boot door open" sign on the me4u app and on DID too.

Took it to the service center today. They said their MRV (Mahindra Research Valley) team will look into the issue. They kept updating and uploading the software for a few hours but to no avail. Had to eventually leave the car back at the service center as they said the superiors from the MRV team will pay a visit. They have still not been able to figure out whether it's a software or mechanical issue.

Hopefully I get a resolution soon, else it's really disappointing to know that you have invested 33 lakhs in a car brand which cannot even get it's boot to operate properly

Also not very happy with the dealership experience (PPS Pune). Firstly they forced the insurance onto me (a good difference of more than 10k vis a vis the competitor quote I provided them). They then forced the charger too under the pretext that it had been billed to them by Mahindra with the car. Next the delivery on Gudi Padwa was a total mess as it never gave the premium experience of buying a 30+ lakh car and held at its dusty stockyard. The car too was in a mess with no proper cleaning of the exterior or interior. And now I notice that they have caused huge scratches on the front bumper while affixing the number plate.

Understand that EV experience maybe new for them, but definitely not new to provide a car in a healthy and clean state.

[Turbanator]

Originally Posted by DeKay

the only thing that should be stacking up is flawless ownership experiences, not service centre visits.

No one forced Mahindra to launch these products now, they chose to.

Originally Posted by Smartfella

Took it to the service center today.
Hopefully I get a resolution soon, else it's really disappointing to know that you have invested 33 lakhs in a car brand which cannot even get it's boot to operate properly.

Caveat - I haven't driven or seen one, but if I may ask buyers or potential buyers, why will someone pay this kind of money to Mahindra on a product line where they had Zilch experience, so early?

Why do we have to find a fault with Mahindra? They have done as other manufacturers have done or would do. No one forced anyone to buy such an expensive Mahindra EV? To pay 30 Lac and expect Toyota reliability is too much. Frankly, the VFM quotient is too large to digest, and I have doubts if Mahindra is even making any money here at this time.

I have a hunch; going forward, it's going to be much worse before they improve. Too many features/ loadings, perhaps right suppliers also, and even with no ill intent to save or cut costs, it's not easy to assemble everything to perfection. If I have the best quality of ingredients, that does not imply I will make a good dish. Something similar is going on here. Too many software-dependent features or otherwise, too complicated mechanisms.

My suggestion to prospective buyers will be to hold on for a while. And the ones who have bought already, be reasonable in your expectations. Don't take your car for small things. It may create even more problems as dealer staff will not be experienced on these machines. If anything is not working as it should be, see if you can defer for a few weeks. Mahindra as a company will find a solution, and the dealers will get acquainted with hacks or otherwise. Patience will be key for the owners. So, unless your vehicle is completely struck, it’s better to live with some deficenices for some time.