[Jinda]

Hi Team,
I wanted to share my experience with the Tata Curvv EV Empowered+ A and seek some advice from fellow members.

Despite several friends warning me about reliability issues with Tata vehicles, I purchased the Tata Curvv EV Empowered+ A from Cauvery Motors Pvt Ltd, Bangalore (which I should not have done). I bought the car on 2nd September 2024 and took delivery on 5th September 2024. However, I’ve been facing serious issues with the car just days after delivery.

The first issue occurred on 9th September 2024, when the car wouldn’t unlock due to a completely drained 12V battery. I had parked it the previous night, and in the morning, it was unresponsive. I contacted the dealer, and they directed me to the Tata Motors helpline. After a delay, a technician arrived and jump-started the car.

The problem repeated the very next day (10th September 2024), this time while my wife was driving the car. After parking it for an hour, the 12V battery drained again, leaving the car unresponsive. Once again, I had to get the car jump-started and decided to drop it off at the Tata Service Centre (Urs Kar Service, Mysore) on the same day for repairs.

I requested a replacement, citing what seemed to be a manufacturing defect, but Tata Motors and the service team assured me on 20th September 2024 that the issue was resolved after replacing the VCU (they took 10days for it), and I collected the vehicle trusting them. By then the car interiors were soiled and lost the feel of new car.

Unfortunately, the same issue recurred on 10th October 2024. I managed to jump-start the car once again on 11th October 2024 and used it for a day. However, after parking it, the 12V battery drained once more by 13th October 2024, rendering the car inoperable. The Urs Kar team picked up the vehicle for investigation on 15th October 2024, and now they are saying that the wiring harness needs to be replaced (it has been 12 days that the vehicle is there with them).

I’ve been insisting on a replacement, but Tata Motors representative says that they can fix the issue and are not agreeing to replace the vehicle. Given the repeated failures and the inconvenience caused, I’m hesitant to accept the same car.

My questions to the forum are:
1. Can I insist on a replacement or refund, given the recurring issues and what appears to be a manufacturing defect?
2. Is there any legal recourse I should consider under the Consumer Protection Act?
3. Has anyone else faced similar issues with their EVs, and how were they resolved?

Any advice or input would be greatly appreciated!

[psbali]

Originally Posted by Jinda

Any advice or input would be greatly appreciated!

I have Nexon EV XM model and something weird happens with the music system.

If you switch off the car and stay inside for more than few minutes without opening the driver side door the music system screen stays on. Since the screen is black and white as our car is base model it is easy to miss that while exiting the car.

We have to restart the car and switch it off and quickly open the driver side door immediately to switch off the music system screen.

Check if something similar is happening with your car as well.

You deserve a refund if this issue is not resolved.

[antz.bin]

Tatas, given their issues, should just include an accessory Emergency "Jump Start" button and hide it somewhere under the bonnet.

A button that just provides a 12V charge from the Traction battery to the car to "Jump Start" the electricals.

It would be Tata accepting defeat on their quality issues, but it would also be a big *headache solver* for all their customers.

[Guna]

If this happens to me, I would insist on full refund. I don't know if I would be successful but I would fight. This is not going to be easy. You need to write to the company, say you have zero trust left, say you are going to consumer court, amplify this on social media so that other customers do not end up facing similar fate etc.
Please insist on full refund, not repair, not replacement of battery or no a replacement with another brand new car.
Ideally they should also compensate you for the lost time, anxiety caused ans the potential risks when you are stranded on the road.

[Jinda]

I have written to the customer care and customer care manager (who is handling this region) and even to Tata Motors Ethics office, all the mail's are replied by the Customer Care Manager. He is bluntly saying that they don't have any replacement or refund policy and arm twisting in a polished tone that they will fix the issue this time and I should take back the vehicle once the issue is fixed.
They are doing research and experimenting with our cost and time.

[psbali]

Originally Posted by Jinda

I have written to the customer care and customer care manager (who is handling this region) and even to Tata Motors Ethics office, all the mail's are replied by the Customer Care Manager. He is bluntly saying that they don't have any replacement or refund policy and arm twisting in a polished tone that they will fix the issue this time and I should take back the vehicle once the issue is fixed.
They are doing research and experimenting with our cost and time.

Document your repairs. Establish a pattern that they are keeping your car and returning without solving issues. Once a pattern is established looking how easy it is to prove as it is Tata motors after all you will build a strong case.

Your issue is similar to that tata safari owner whose car was completely stripped.

On a telegram group I have come across a post about curvv ev accumulating water from ac inside the cabin. It has been returned after repair and it is still flooding. If there is an example of failed QC it is Tata motors.

[freelancer6202]

I feel very lucky so far with my Safari. After reading all these battery drain issues with TATA cars I am now carrying my powerbank jump starter with me at all times. A friend of
mine is also buying Safari on my recommendation and I am now terrified about suggesting him. :(

In your case I think consumer forum is the best route. They almost always provide relief.

[invidious]

I was just discussing with a friend that we might go test drive the Curvv EV soon. This puts a dampener on the conversation. Such a shame - so much engineering prowess and yet they can’t solve QC issues.

[Jinda]

"I did not receive any favorable response from the Tata Motors team. They seem to have a 'don't care' attitude, as if saying, 'do whatever you want.' It's disappointing to be in this situation after trusting them. Despite the issues with the vehicle, they are unwilling to provide a replacement and are treating a customer this way. Cauvery Motors is also not providing support.

Exhausted from evaluating options, I filed a case in the District Consumer Forum. I strongly recommend against buying Tata vehicles!"

Will share a copy of the complaint soon!

[psbali]

Originally Posted by Jinda

"I did not receive any favorable response from the Tata Motors team. They seem to have a 'don't care' attitude, as if saying, 'do whatever you want.' It's disappointing to be in this situation after trusting them. Despite the issues with the vehicle, they are unwilling to provide a replacement and are treating a customer this way. Cauvery Motors is also not providing support.

Exhausted from evaluating options, I filed a case in the District Consumer Forum. I strongly recommend against buying Tata vehicles!"

Will share a copy of the complaint soon!

Hope that finally after filing a case they sit up and take notice. Also approach popular twiter handles for better reach. I guess that is the only way TM will take note and take action.

[ashutoshb]

It's not that the higher ups are not aware of such problems. They are being criticized left, right and centre for their quality control. I have seen them questioned by journos numerous times. If they can't keep up, they will go right back to where they were five years back. Heads need to roll, this has to get fixed.

[DRPSREDDY]

Looks like some people who are in key posts are stepping down. He seems to be taking a break!

Dimple Mehta is the Head of Service & Parts, Domestic & International Business for Tata Motors, has a wealth of experience from across the automotive industry, with 29 years of experience in various companies like Hyundai, MG, Chevrolet, TAFE, Honda 2 Wheelers and Force Motors.

Despite such huge experience, his efforts weren't sufficient.


Dimple Mehta steps down as head of service parts at Tata Motors

[DeKay]

Originally Posted by DRPSREDDY

Looks like some people who are in key posts are stepping down. He seems to be taking a break!

Dimple Mehta is the Head of Service & Parts, Domestic & International Business for Tata Motors, has a wealth of experience from across the automotive industry, with 29 years of experience in various companies like Hyundai, MG, Chevrolet, TAFE, Honda 2 Wheelers and Force Motors.

Despite such huge experience, his efforts weren't sufficient.

In my experience, everyone steering the ship at Tata Motors (with the design and marketing folks as the rare exceptions) seems to be running a masterclass in mediocrity. They’re more skilled at shuffling papers, crafting dazzling PowerPoint slides, and perfecting the fine art of corporate brown-nosing than running an automaker.

Here’s how the game works: General Managers (L3 at Tata) inflate targets and paint pretty pictures for their bosses, who take those and turn them into even prettier pictures with loftier targets for the next quarter. This merry-go-round continues until the boardroom is filled with fairy tales of success that couldn’t be further from the truth.

I spent four years working closely with Tata Motors as a vendor across both passenger and commercial units—trust me, they need a top-level management overhaul. And not tomorrow—yesterday.

[DRPSREDDY]

Originally Posted by DeKay;5867481
I spent four years working closely with Tata Motors as a vendor across both passenger and commercial units—trust me, they need a top-level management overhaul. And not tomorrow—[I

yesterday[/i].

I too agree with you. One of my co-brother does a project for Tata Motors and one for Maruti. With Tata, there are too many bosses who would not dare to take key decisions without comparing there quotes with TCS and permissions from someone who has no idea about the work and keeps beating around the bush along with lots of bargaining.

On the other bosses at Maruti don't bargain much but entrust a few more tasks at the same price and give a quick response.

Work culture esp., typical Desi attitude needs a huge revamp.

[Venky03]

Faced a similar issue with my new Nexon.EV, the aux battery voltage dropped down to 5.71V after the car was parked for 2 days. There was no RCA, they just informed that they will diagnose the issue IF it occurs again.

If telematics uses power, why isn't there an automated system in place to recharge the auxiliary battery when it gets low? It's surprising that many EV two wheeler companies have figured this out, but Tata still relies on manual methods.