Now for MG to survive in this competition they must tighten strings around their dealers who seemed to a be weak link. I engaged with two dealers in Noida and the showroom experience was nowhere near what something Toyota dealers offers.
EVs will sell in great numbers only if buyers develop confidence in after sales and reliability.
Moreover Dealers themselves need to educated about various company policies which seems totally clueless.
Presently they appear to be bunch of third party resellers who are just interested to push sales. Ideally dealers should appear to be an extension of company only.
I would share two examples which suggest great disconnect between dealers and the company.
(A) Booking and allotment process: This thing is totally broken. I first booked Windsor at one of the dealer almost 2 weeks after launch. At that time as per the dealer the official waiting list is already 3months for Essense variant . So he suggested me to book Exclusive or Excite variant that too in white colour for shorter timeline. He promised me delivery within 1 month for both variants. But even waiting for 2 months there was no sight of delivery. Infact the dealer never bothered to even give a courtesy call after booking for two months. Each time when I called he apologized that there is hardly any allotment fir both Exclusive and Essense variant so I may please go ahead and settle for Excite variant which I refused.
When the price raise was announced in first week of December, sensing urgency I booked with the other dealer who again promised delivery within 1 month before price raise.
I kept following with both the dealers, when suddenly the second dealer called me back that they would be able to provide me Essence variant in Green colour as they have been allotted around hundred cars almost all of which are in green colour only. They may invoice the car while it still in transit to escape any price escalation.
(B) Installation confusion. A number of buyers including me have home power rating of 5KW only. And the electricity service provider have not been able to increase the load more than that due to many reasons. It's a big problem in Noida with pre-paid meters. In my case the problem is not just of load rating of 5KW only. I have another problem of basement parking which is almost 100 metres away from electricity meter. So installing 7.5KW charger would require investment of atleast Rs 60000 for cabling alone. But I would be shifting to my new flat in around 8-10 months where both problems would be solved.
With Essence variant I am getting 7.5kw charger which I don't want installation in my present house.
So I suggested to the dealer that I am ready to buy the safety box containing RCBO which is provided with lower exclusive and Excite Variant. They then send two teams from different vendors for the same. Both the teams had different rules of installation. First one said that I have to buy cable on my own , so it's better that I may go ahead and take services of my society electrician for cable installation from the meter to the parking and they will just connect this cable with the safety box. The second team suggested that I have to buy cable from them only if I don't want to void warranty. The cost would be Rs 400 per sq meter for 4 mm 3 core wire.
On checking with the dealer i learnt that the safety box itself cost Rs 15000

( This safety box is similar to the one provided by Tata costing Rs 6636/ and made by same Legrand company). Later the dealer confirmed that the cost of box is Rs 5500/ only but Rs 15000 includes cost of installation (10 metre wire complementary).
Now since I am not getting the 7.5 kw charger installed at the moment, can't I just use the "free installation" provided for 7.5kw with essence variant to install the safety box only. Anyway i would still have to buy the cable on my own and the installation team just have to connect this cable with the safety box. The sales agent has no clue but after discussing with the CRM he suggested that this thing is not possible and safety box comes with Mandatory installation cost even for new car buyers. But I may use "free installation" within in 1 year as and when I get my 7.5kw charger installed. For this they would write a mail to the company ( MG).
In the mean time, the teams which were tied up by the dealer for installing 7.5 kw charger kept bugging me for installation of 7.5kw charger else they will cancel it. The delayed free installation is not possible as per them.
So now the only option with me is to either go ahead and install just the 15 amp socket switch in the parking using services of my society electrician. Or i may try to procure safety box from the rival Tata , which many MG buyers have done. This option it seems is both cheaper and easier than getting safety box from MG
There are other confusion too
Such as:
3. Confusion regarding free charging offer.
4. Terms and conditions for lifetime warranty.
EV buyers already have so much anxiety about the vehicles themselves. Instead of allaying these fears, more anxiety is created.