[rt363]

A close friend of mine based out of Calicut, Kerala had to /is facing multiple issues with his new Tata Tiago EV. Despite low running per year, he chose the Tiago EV due to the convenience of driving an electric car, lower running costs and better value derived from the car in the long run!

Unfortunately, the mental stress and agony that he had to go through because of the faulty battery in the car wipes out all the pros that you attach to an EV and the TATAs. Since he is not a T-bhp member, posting his narrative here on his behalf.

"Team BHPians,

This is going to be a long and detailed write up is about my purchase and 3 months experience of using TATA Tiago EV XT LR Variant.

Why Tata Tiago EV?

Tiago EV was a replacement for my daily driven Hyundai Grand i10 Automatic which we had used for 7 years but had covered only 36,000km as the car was mainly used for our commute from home to work which was just 3.5km away (one way) and usual city runs for errands and other short drives. I also own a BMW 3 series G20 2020 model and I am awaiting my Toyota Innova Hycross which was booked a few months back.

The reason for changing my Hyundai Grand i10 was low fuel economy of the vehicle along with the soaring prices of fuel and also my family and I felt like it was time for a change.

When my family and I started thinking of a new car, we knew that EV was the right option as it will be just for city usage and we had also driven a couple of other EV vehicles owned by my friends and we loved the experience and with the current price of petrol, we thought EV is a great option.

How we landed at Tata Tiago EV

We were considering vehicles like Citroen and Mahindra whereas Tata was NOT something we were thinking about initially until I travelled in my friends Tata Altroz and I was really pleasantly surprised with the ride comfort and material quality. If they had an EV option for Altroz, we would have definitely purchased that.

I did some online research on Tata Tiago EV and found out that it was a very practical car for city usage even though some people faced battery High Voltage Alert issues which was also something faced by a TeamBHP member and some other minor issues which I thought back then could happen to any other EV in the market.

Despite these reviews, the very next day, I visited Marina Motors in Calicut to check out the Tiago EV. I was pleased with the spaciousness and the features it offered. The sales executive informed me that the vehicle could be delivered in about a month. After a test drive, I was convinced, and I booked the Medium Range version in Midnight Plum colour, offering a 250 km range, over the Long Range option with a 315 km range, as we believed the medium range was perfect for our needs.

After a month of waiting, the car was not delivered and they said it might take longer for the vehicle to arrive due to some issues and I was getting impatient, so I went to Rotana Motors in Calicut to check if they had a car available for immediate delivery.

In the mean time, my family and I decided to book the long range vehicle with 315km range and I asked the sales executive if they have a vehicle that can be delivered immediately and he said that they can deliver the vehicle which is in transit within 7-10 days and after confirming the same, I paid the booking amount and asked them to let me know when the vehicle arrives so that I could check the condition of the vehicle.

As promised by the sales executive, the vehicle arrived on time and I checked the VIN number and the condition of the vehicle and I made the remaining payment and the vehicle was delivered in 3 days time. All in all, it was a very good experience from Rotana Motors.. so far!

Delivery Experience

On 27th July 2023, the day of delivery, I informed the sales executive about the delivery time and he agreed and my brother and I arrived at the showroom on time but the sales executive had gone out for a test drive and arrived an hour late and even after he got back in the showroom it took over 45 minutes to finally get the vehicle keys officially in my hand.
The entire process took 2 hours+ and it was very tiring.

As a very new EV owner, I expected the sales executive to explain things like how to get maximum range, cars various functions and how the app zconnect works, etc.

But all he explained to me was how to turn on the vehicle (which was by turning the keys obviously) and how regenerative braking works and I thought that is all there is to it and drove off happily.



Driving Experience and Suspicions about the range

Even though the company claims 315km range for the vehicle, I was always expecting a realistic range of 240-260km at least. But a week into using the vehicle daily, I was surprised to see that the vehicle was reaching 20% charge from 100% with less than 120km reading driven in the ODO meter and I informed the sales executive about this and he said that it will take 3-4 full charge from the charger installed at home to get the actual range of the vehicle which seemed weird but I thought I would try that out.

Even when the vehicle was charged up to 99% the range showed only 150-160km range which is less than half of what the company is claiming.

This was my first suspicion about the battery issue and wanted to get it checked. As I was busy with work, I requested the sales executive to arrange a pick up for the vehicle and he told me he would personally come and pick up the vehicle and get the issue checked but long story short, even after two weeks of contacting him DAILY, he never came to pick up nor did he arrange a pick up by anyone else. He promised every day that he would come to pick up the vehicle.

I even contacted the showroom directly and they said another executive would call me back asap but I never got a call back form anyone from Rotana Motors Main Showroom/Service. This was clearly very unprofessional from the dealers side! Once they are done with the sales, no support/ responsibility w.r.t to car/ customer. They have ensured that I will never walk back to the showroom if i get a TATA, in future.

On august 10th 2023, I emailed Tata motors to their customer care email id regarding this range issue and about the executives irresponsibility and they immediately got back to me. Even the sales executive (who didnot care a bit earlier) called me up to ask if I had filed a complaint. I had slight hopes that things would be taken seriously from now but even after escalation he never came to pick up the vehicle, despite his promises.

On 18-August-2023, the car ran 123.6km with only 17% charge remaining and on 23-August-2023 the vehicle ran only 118km with 18% charge remaining.





I had only heard about any car dealers services being terrible and this was my first time experiencing something like this ever and I had given up on the vehicle by now and felt completely helpless.

As I am a businessman based in Calicut, I did not have the time to go to the showroom directly and argue with the executive but with all the cars I have ever owned, this sales executive is the most irresponsible person I have ever met and did not care the least bit about his customers after delivery.

It Continues
After another email to Tata Motors, I was finally contacted by another executive from Rotana Motors, Meenchanda showroom, which is an exclusive showroom for EVs, regarding the range issue and I was asked by the new executive to bring my “AEC” (charge consumption value) to below 100Wh/km by low acceleration, etc and at that time, the AEC value was somewhere between 140-155Wh/km.

This should have been explained to me by the first sales executive on the day of delivery but you all know by now how that went.

First Major Issue with Battery

Over the next couple of weeks, I tried to bring down the AEC to below 110Wh/km but that was very difficult for me since the lowest I got it down to was 135Wh/km.

This went on for the next couple of weeks until 16-Sept-2023 where I was driving to the neighboring town which was 30km away. I started from my house with 68% battery remaining but after reaching a certain point, the vehicles total “range remaining” went down to 21km and soon showed “recharge” even when the percentage was showing 60% and the car had run a total of 74km including the trip we were on.





I reported this issue to the new executive who asked me if I could bring the vehicle to their service centre and I gave the car to get it checked myself after work. During this 30km+ drive from that town to the service centre, I noticed that the “range” which was supposed to go down from the then 21km was increasing and by the time I reached the service centre, the Range increased from 21km/recharge to 70km. Basically the entire range system was reversed.

Luckily the new executive was very helpful and checked the vehicle where it showed that there was nothing wrong with the vehicle and asked me to try to charge the vehicle to 100% and then if the issue still remains unsolved, he said he’d get the first service done as the vehicle was nearing 1000km mark and I thought hopefully that will solve the issue.

But the best part was that the new executive took me on a drive and showed me how to drive maintaining “AEC number” of the vehicle by reducing constant acceleration and braking and even using the regenerative braking correctly.

From that day, I drove the vehicle exactly like how the executive had demonstrated and I even managed to bring the “AEC value” to less than 110Wh/km and I was getting a range of 180km with 20% charge remaining where at 100% the vehicle even showed a range of 240km.

Limp Mode Issue

I was conscious about my acceleration and braking after that and I wanted to check the full range of the vehicle since I had done that with one of my friends MG EV where we drove it down to 3% before we charged it.

I left for work with 20% charge and when the car hit 17% with 39km range, limp mode got activated and the AC got cut off and the cars power was reduced and the constant ringing noise was definitely a pain.

I was shocked when limp mode got activated at 17% because I had read somewhere that it usually only happens below or close to 10%.



I booked for another appointment at the new service centre and they came and picked the vehicle unlike the first place and the executive called me up to say that no issue was being shown on the system and I was given the car back on the same day after more checkups. This is when I was convinced that the car had battery issues even though nothing was being shown on their computer.

Over the next couple of trips after 100% charge, limp mode got activated at 20% and this time the car was not getting charged when connected to the cable and just kept making the ringing sound from the dash. So I let the car cool down for a while and tried connecting the charger again after 30 mins and it started charging.

After completing that 100% cycle, limp mode got activated at 26% with 53km range on 17-Oct-2023. Imagine on a 180km realistic range car, the limp mode getting activated upon crossing 150kms?



And then at 28% on 21-Oct–2023.

I just sent the video to the executive and did not bother explaining things anymore because I was already regretting buying this car. Basically, I had given up and did not know what to do. But I made sure all this was being reported to Tata motors, so I sent emails constantly regarding every single issue I have been facing then and when it happens.

Car break down and HV Alert

On 22-Oct-2023, what I had feared officially happened.

My family had taken the car to church and the car did not turn on later. It just showed “HV Critical Alert” at 25%.



I called up breakdown service via Tata Motors customer care number and I must say that they were very professional and arrived on time. I had even called up the executive and he said he will look in to it 24-Oct-2023 as the showroom was shut on the occasion of Dussera.


Battery Replacement and Temporary Car

I was contacted by the executive on 24-Oct-2023 and he told me that the vehicle had battery complaints and would be fully replaced under warranty and I was later on contacted by the Service Manager and informed that it would take 15-20 days for the vehicle to be fixed since the battery has to arrive from their plant in Gujarat and I asked for a temporary vehicle during this period and he said that they do not have any vehicles readily available.

I am lucky to have another vehicle with me, but for someone who only owns this vehicle would have faced so many issues. But I told him that it is not possible and that they had to arrange a vehicle for me since we are a family of 4 and we all needed vehicles for work and personal purposes all the time, so he said I could rent a vehicle with Rs. 1000 as the per day budget where we would have the pay for the fuel and that made no sense to me.

After calling him every day, he said another vehicle that was given to another customer during his “Battery Change” period is back in the showroom. But the vehicle met with an accident while it was with the customer and it can be given only after fixing it.

As I write this on 02-Nov-2023, I am yet to get any updates regarding the temporary vehicle and it has been 11 days since my car broke down.

Conclusion

My three month experience with the Tata Tiago EV has been far from satisfactory. What initially seemed like a promising solution for city driving turned into a nightmare of issues and disappointments.

From the very beginning, the sales executive’s very poor and irresponsible post-delivery support left me extremely unsatisfied. My optimism about the claimed 315 km range evaporated as the vehicle consistently fell short, with the real-world range proving to be just a fraction of what was promised.

I still think that if the car had worked properly, it would be the perfect option for city users like myself. But that was not the case obviously. I made a total of 6 visits to the service centre in 2 months (some registered visits and some unregistered).

I tried to save fuel money by buying an EV but I ended up stressing and losing my time instead.

I even called up the first sales executive to know if he can arrange a temporary vehicle for me, to which he said he will ask and get back to me and as you can guess, he has not contacted me till date. He should learn from other brands executives on how to treat a customer.

Being a family of 4 with members working in different fields, our daily commute itself has become really difficult. One of my relatives was considering buying a Tata Tiago EV or Nexon EV but I strongly recommended against buying any EV from Tata based on my personal experience and they have put the purchase on hold.

To conclude in simple words:

Do I regret buying this car?
YES.

Would I recommend this car to someone else based on my personal experience?
NO.

Was the switch from petrol to EV worth it, based on my 3 months experience,
NO, definitely not worth the hassle and stress.

My intention in sharing this review is to provide an honest account of my experience with the Tata Tiago EV, with the hope that it can serve as a cautionary tale for those considering this vehicle. Despite its promising size for city use and an okay range, the litany of issues I've faced makes it clear that this is not a vehicle I would recommend to anyone.

In my view, Tata Motors has a long way to go in addressing the reliability and quality concerns in their electric offerings. I would advise potential buyers to thoroughly research and consider alternatives, as my journey with the Tata Tiago EV has been nothing short of a disappointing and frustrating ordeal. Cheers! "

Although TATA looks like catering to the needs of customers, a huge void is to be filled in respect of after sales experience and training for staff. Hope TATA does something about the recurring complaints from customers regarding the above.

[aim120]

Originally Posted by rt363

A close friend of mine based out of Calicut, Kerala had to /is facing multiple issues with his new Tata Tiago EV. Despite low running per year, he chose the Tiago EV due to the convenience of driving an electric car, lower running costs and better value derived from the car in the long run!

Unfortunately, the mental stress and agony that he had to go through because of the faulty battery in the car wipes out all the pros that you attach to an EV and the TATAs.
Since he is not a T-bhp member, posting his narrative here on his behalf.

Up until the part of HV critical error, the car range posted by your friend is normal.
Always look at the wh/km and multiply that to the trip. Its not rocket science to do math. With a 24kwh battery, all of the pictures your friend provided of the wh/km checks out with the trip km done.

HV critical issue in Tiago seems to be a common. This error could be due to various reason, wish the dashboard or Tata service shows the end user the exact reason, whether its due to a battery cell going out of balance or something wrong with the BMS board or the AC to DC to DC converter present in the motor controller that converts the motor 3 phase AC back to DC during regen.

[rt363]

Originally Posted by aim120

Up until the part of HV critical error, the car range posted by your friend is normal.
Always look at the wh/km and multiply that to the trip. Its not rocket science to do math. With a 24kwh battery, all of the pictures your friend provided of the wh/km checks out with the trip km done.

HV critical issue in Tiago seems to be a common. This error could be due to various reason, wish the dashboard or Tata service shows the end user the exact reason, whether its due to a battery cell going out of balance or something wrong with the BMS board or the AC to DC to DC converter present in the motor controller that converts the motor 3 phase AC back to DC during regen.

Exactly, as far as the user is concerned, tata's offering of 315 odd kms should translate to at least 220 kms in real world. That did not happen and neither could the tata team educate the user regarding the same. Only after multiple enquiries and emails did they bother to tell the customer that the lower range is due to the driving pattern.

Regarding the HV issue, I feel that such failures should not happen in the first place. Moreover,if at all it happens, the manufacturer should be able to identify and correct the issue within 2 or 3 repeated occurrences and they should handle these issues with much more professionalism. The whole incident now feels like a local market electric cycle purchase. If it works, it works. Otherwise your bad

[roy_libran]

Originally Posted by aim120

HV critical issue in Tiago seems to be a common. This error could be due to various reason, wish the dashboard or Tata service shows the end user the exact reason, whether its due to a battery cell going out of balance or something wrong with the BMS board or the AC to DC to DC converter present in the motor controller that converts the motor 3 phase AC back to DC during regen.

Absolutely
I tend to consider the HV Critical Error as analogous to the Check Engine light in most ICE automobiles, with a OBD readout needed to nail the exact cause.
In my now 10000+ kms of ownership of the Tiago EV, I have had the HV Critical light - light up once, when my charge level was very low and I ended up spinning my wheels on a gravel section (my bad!). All it took was a full night's recharge and the error cleared out on it's own, implying it was akin to a warning of some sort and not an actual error.

That said, there are 2 things Tata MUST do:
- Educate buyers that the claimed range of 315 is actually more like 200 kms +- 20 kms, for most real life situations. It is extremely misleading that sales execs regularly promise 250ish kms. I have never seen a 250 km come through so far, and I am sure it never will.
- Educate owners and potential buyers on the various Errors, Alerts that pipe up, and how to respond to these. EV's are still relatively new in adoption and embedding terms in our society, and the collective knowledge that we all benefit from ICE will take a decade or so to reach significant levels and this is where education is key.

[electric_eel]

Originally Posted by roy_libran

Absolutely

That said, there are 2 things Tata MUST do:
- Educate buyers that the claimed range of 315 is actually more like 200 kms +- 20 kms, for most real life situations. It is extremely misleading that sales execs regularly promise 250ish kms. I have never seen a 250 km come through so far, and I am sure it never will.
- Educate owners and potential buyers on the various Errors, Alerts that pipe up, and how to respond to these. EV's are still relatively new in adoption and embedding terms in our society, and the collective knowledge that we all benefit from ICE will take a decade or so to reach significant levels and this is where education is key.

Quite interesting. May be because it is Palakkad and the volumes are low but just before taking delivery of my Nexon Max a senior member of the sales team actually briefed me about the things. Most of it was about why one should do service regularly and things like that but he did give a briefing about how to be sedate in my driving. Independently the Test drive was also good and part of the reason for making the plunge was because we drove it through highway, rain, steep climbs, broken roads etc and was blown away by the performance of the car (I already knew about the superiority of the drive train from my engineering background) but there is something to knowing it first hand.

Moral TATA should put effort to make their dealership network more proactive. They have a cult classic in the form of Tiago EV. They should not waste that opportunity.

[ferrarirules]

Originally Posted by rt363

Battery Replacement and Temporary Car

I was contacted by the executive on 24-Oct-2023 and he told me that the vehicle had battery complaints and would be fully replaced under warranty and I was later on contacted by the Service Manager and informed that it would take 15-20 days for the vehicle to be fixed since the battery has to arrive from their plant in Gujarat and I asked for a temporary vehicle during this period and he said that they do not have any vehicles readily available.

It is really disheartening to see the issue in a new car. According to me as the HV error was coming at 25%, your friend can take back the car after clearing of error and drive it till 30% charge till they provide a replacement battery. If they cannot allow that he should take the Rs 1000 per day for renting a substitute car.

[Aditya]

Bad experience with a Tata Tiago EV due to faulty battery and poor after-sales & customer care - Posts moved to a new thread.

[Quicksilver85]

Originally Posted by rt363

In my view, Tata Motors has a long way to go in addressing the reliability and quality concerns in their electric offerings. I would advise potential buyers to thoroughly research and consider alternatives, as my journey with the Tata Tiago EV has been nothing short of a disappointing and frustrating ordeal. Cheers! "

Although TATA looks like catering to the needs of customers, a huge void is to be filled in respect of after sales experience and training for staff. Hope TATA does something about the recurring complaints from customers regarding the above.

Not just EVs, Tata ICE vehicle owners too have their shares of issues to report. This is so disappointing and discouraging any prospective new customers to the brand. Tata management need to realize this before too late, that, no matter how good a product you develop, if it is not serviced by a well managed and trained team, you will not become a trustworthy company. While people are attracted to your designs, build quality of the vehicles, after all it is a machine and a machine requires maintenance.

For those people who put a lot of emphasis on the delivery experience, we buy a car one time, but, keep it for longer time. So, even if the delivery experience was not upto the expectation, what is more pleasurable in the grander scheme of things is the ownership experience. That doesnt mean I am supporting poor delivery experience, one should get a good or very good delivery experience, but, even if it was not achieved, we should not let that affect our overall purchase decision and ownership experience.

[siren373]

I am vouching for Tata's success but will never in life touch a Tata vehicle after reading these stories. Was considering an EV (Harrier, maybe) in around 2 years, but I don't think this company has in its DNA to produce niggle free vehicles. With them it's a hit or miss

[Shreyans_Jain]

There are two parts to your story. The first part is with regards to the range and average energy consumption. I think the car is fine and has been performing on expected lines, but you had some unrealistic expectations with regards to range. It is very difficult to achieve 110wh/km on a consistent basis in real world conditions. 130-140wh/km is what you generally get. Tiago EV’s real world range is well documented to be about 180odd km to a full charge, which means 150-160 + margin. Anything more is bonus, a reward for good driving and favourable conditions. Pls keep your expectations real, going forward.

My Nexon LR goes into restricted performance mode when the battery drops below 10%. My car with its 40kw battery does about 280km to a full charge. It is 250+margin for all practical purposes.

The second part of the story is the HV Critical error. Now, no new car should have to suffer such issues. This, however, has been a regular problem with the Tiago EV with numerous instances reported on the forum itself. Unfortunately, the only real solution is to replace the battery itself, which solves the problem for good. In that sense, it is good that they gave direct prognosis for battery replacement and did not indulge in hit and trial solutions. Battery replacement takes time, obviously. This is not a part any workshop can stock and it requires plenty of approvals. Let’s hope you get your car back soon and the problem is fully fixed.

My issue with Tata is their inability to fix this HV Critical error for good at factory level. Why is this happening again and again? So many cars are affected, they are changing battery pack after battery pack. Avoidable pain to customers and ruins the reputation of the product and the company. Funny part is that it the Tiago seems to be most affected. Never heard of this issue with the Nexon Max or LR.

[rt363]

Update as shared by my friend who had a bitter taste:

"Thank you for all the responses on this post.

There are a few updates on this matter.

1. I received the vehicle on 04/11/23, exactly 13 days after the car broke down and it was delivered before the dates mentioned by the service executive which is a great plus.
2. I was informed that the entire battery pack has been replaced (under warranty, of course) and not just the damaged battery cell.
3. I used taxi services for emergency trips for 5 days up till the day the car was delivered and I have submitted the bill (which comes under their Rs. 1,000 per day limit) and they have promised to transfer the amount to our account at the earliest.
4. I received a call from Tata Motors Representative from the main office after they saw this post on TeamBHP, to know more about the issue and my experience with the vehicle after delivery. He took the time to explain how to maximise range and it was helpful.
5. I was informed that the old battery pack has been taken to the plant and it will be checked for their future works.

Post Battery Replacement Observations:

It has just been 5 days since I got the vehicle back and these are the main observations that I have noted till now.

1. The AEC value is now under 110Wh/Km almost at all times due to sedate driving (It was difficult to bring the AEC value below 130-135 most of the times no matter how we drove) before the battery was replaced.
2. After the first cycle of charge till 100%, I got a range of approximately 185-200km.

Altogether, it was great to know that Tata Motors put in efforts to contact me after this post came to their attention and as a customer, it is definitely a good thing.

Hopefully, I will not run into any more issues and will have a great experience from here."

Originally Posted by Shreyans_Jain

There are two parts to your story. The first part is with regards to the range and average energy consumption.

1. As a customer, his expectations were primarily set from the interaction with sales team. There was a clear miscommunication.
2. Now that the battery is replaced, he is finding it very easy to bring down the wh/km. It was not the case so earlier. We are assuming it to be the issue with the earlier battery pack.

Anyway, your point is well taken and for the next purchase, we will make sure to not trust the sales people (just a joke!)

Originally Posted by Shreyans_Jain

The second part of the story is the HV Critical error.

Yes, this has been a repeated problem with Tiago and it has still not been solved. We just want to make sure that a prospective user is aware of these issues before taking the plunge. Like you said, TATA has right away agreed for replacement without any hassle and now the battery is replaced. Neither did we expect them to replace the car as such right away. Although initially they were reluctant to arrange an alternative, I am updated that they have agreed to reimburse the car expenses on a limited basis. The major issue that happened during both the sales and service was how unprofessional the whole experience was, with regards to a new EV sales & service and how the battery failed in a new vehicle.

At this point, we are happy that TATA has addressed the battery issue very swiftly and the vehicle is running in fine condition now.

[mh09ad5578]

As a prospective Nexon EV owner, this puts me in a place of lot of concern, hope quality control on the newer batches is better. I really feel with no real competition Tata is complacent. If only Mahindra had fast tracked its EV portfolio.

[arunabh2424]

In my view, Tata Motors has a long way to go in addressing the reliability and quality concerns in their electric offerings. I would advise potential buyers to thoroughly research and consider alternatives, as my journey with the Tata Tiago EV has been nothing short of a disappointing and frustrating ordeal. Cheers! "

Although TATA looks like catering to the needs of customers, a huge void is to be filled in respect of after sales experience and training for staff. Hope TATA does something about the recurring complaints from customers regarding the above.

Its extremely disappointing to know your experience. I have already experienced this type of carelessness of Tata Motors dealership in Bhubaneshwar, my hometown. Those sales executives ,even their seniors don't care about Customer satisfaction at all. I have escalated many issues with my pre and post delivery experiences with the customer care team during my ownership period of Tata Indica till 2019 until I sold it. Afterwards I bought Two numbers of Tata Ace pickup Trucks and I experienced the worst nightmare of proper customer service in Tata commercial division.

IMHO, Its worthless to argue with these careless staff's.If your problem doesn't get solved sooner I will suggest you to move for consumer court. Nowadays Consumer Court grievance redressal is very smooth and you may get your problem solved in a month's time. Keep us updated.

[sagsaw]

Originally Posted by mh09ad5578

As a prospective Nexon EV owner, this puts me in a place of lot of concern, hope quality control on the newer batches is better. I really feel with no real competition Tata is complacent. If only Mahindra had fast tracked its EV portfolio.

XUV400 is worth considering now also, and also waiting 6 months when possibly facelifted 400 might come after 300 facelift launch. It seems a bigger touch screen and digital instrument cluster is on the cards from spy reports.

[Comrade]

Originally Posted by rt363

As a customer, his expectations were primarily set from the interaction with sales team. There was a clear miscommunication.

This seems to be a recurring complaint regardless of the manufacturer. Due to curiosity, I keep reading facebook public groups for XUV400, Citroen eC3, Tata EVs etc. One common recurring complaint is the disappointment with the advertised MIDC range vs real world range. Owners are also unhappy that the dealerships falsely “guarantee” the range to score a quick sale but don’t care once sale is complete.

I hope MIDC cycle gets adjusted to be more realistic with real-world conditions or else only option left is people to get themselves familiar with wh/km etc. I hope average joe doesn’t get the impression that their car is not functioning correctly or EVs are inherently inefficient! EVs are very efficient, even at real-world ranges, except that real-world range will make the car seem impractical!