I bought my Atto3 in Feb 2023; one of the initial units they sold in India. Over the last 26 months, I have taken my car across most of the peninsular states (TG, AP, TN, KL, KA, MH, OD) in India from my base in Hyderabad. Even after 35000 km, the car still brings a smile in my face everytime I sit in the driver's seat. The smooth and comfortable drive, the silent cabin and the solid thud of its doors everytime we shut them, the ADAS2 features make sure that long drives are no longer tiring.
I keep hearing that EVs are not for long drives, but I believe as a person who enjoys the drive more than the destination, that EVs take the long drives to the next level. It will keep you grounded and make sure that you give adequate rest to your body while you wait for the car to recharge. In all my long drives, I have been synchronizing my food stops to the car recharge stops; that way there is not much of time lost in the drive. I have never faced a situation where I got stuck due to low charge in my car. Every drive I realize that new and new public chargers are coming up in our highways, making long drives in an EV worry free. My teenagers who used to hate long drives in our previous IC cars, now look forward to our next drive.
I don't want to reiterate all the good things about the car; there are other posts in the forum which have covered these in detail. My focus here will be mostly on the service experience and the niggles I faced over the last 2 years. So far the regular services has been smooth, completed 5000 & 20000 km service, both have been uneventful and did not cost me anything other than the car washing, filter and fluid topups. Since I bought in 2023, I have 6 free services till 5 years or 100000 km; I am not sure if BYD still provides that to new cars.
The major issues that I faced were all in the first few months of ownership. When my car was delivered, we noticed that the TPMS was not showing any reading. The sales person took the car to the service centre the next day and brought it back. But I realized that it had not been fixed properly in my first road trip to Maharastra. Within the first hour of the drive, the TPMS reading again went blank and to top the misery, the rear left wheel developed a puncture during the drive. I realized it quite late and by then the tyre was majorly damaged. Since BYD does not provide a spare wheel nor a car jack, I had to get a road side puncture wala fix it without removing the wheel from the car. This was initial days of BYD in India, so when I approached the service centre for a replacement of the tyre, the wait time was almost 6 weeks since it had to come from Chennai. But the service manager temporarily replaced my tyre from one of their test drive vehicles till I got my new tyre.
Second issue was while we were returning to Hyderabad from Kerala. A stray dog suddenly jumped in front of the car. I could not stop or avoid it since we were at 80-90 kmph. The radar sensor and the front bumper took the brunt of the hit. There was a minor crack on the bumper, but I think the car detected a minor misalignment of the radar, so it shut down the Adaptive Cruise Control (ACC) and Automatic Emergency Braking (AEB). In the hindsight, this was a safety feature of the car, since a badly calibrated sensor could cause a major accident and reemphasises the deep thought that went through in the design of this car.
This was also in the first year of ownership. When I took it to Kun, the service manager said that ADAS2 requires recalibration, and equipment required to fix it was not yet installed in their service centre. At that time, BYD service centre was temporarily operating from Kun's Hyundai service centre. Service Manager adviced me to take it to the other service centre in Hyderabad (Modi) who already had this equipment installed. But service experience in Modi was very poor, the service manager there was less knowledgeable; they did not how to calibrate it properly and told me that I have replace the sensor under insurance. I was not very convinced; I went back to Kun and the service manager reassured me that this is just a calibration issue and he will fix it once the equipment is installed. After a wait of 3-4 months, the service centre was ready and my car was the first one to use their calibration machine and I got it fixed for free.
These two incidents happened during the teething days of BYD in India. In the last 1.5 years, there has been no incidents and I am sure that they have resolved these service delays by now.
The things I feel that BYD should have done better.
- For a 35L + car in India, not having ventilated seats is a sacrilage.
- They had promised internet connectivity and 3 years of free data when the car was delivered, till now they have not done it. Latest I heard is that they delivered few sim cards to some customers, but it is still not completely working for them.
- Remote control over mobile app. Till recently, the app itself was not available in India, but now the App is available but still not configured with the owners.
- Direct connect with the owners. Since BYD is a new company in India, I feel they should use the initial customers like us as ambassadors for the car. Having customer meetup events etc could create a better image for the company.
Sorry that the post has grown longer than I had planned. Feel free to ask any questions about the vehicle. Closing the post with some random pictures.
When Atto3 met its twin at a charging station in Thiruvananthapuram. Interesting fact is that BYD does not have a showroom in Thiruvananthapuram.
Near Vagamon, Kerala
Near Naldurg Fort, Maharastra
Miles to go before we sleep..
A proud man with his prized possession.