Re: Tata Nexon EV Max Review Quote:
Originally Posted by yesyeswe Good that it was replaced and the issue is fixed now, but a normal person without the knowledge of PDI would expect the car to be without any issues from the factory. Even a tech savy person can not check each and every function of the car before delivery.
What about underbody components? And all other stuff which is not visible to the naked eye? It is the duty of the manufacturer to give us a brand new and a fully functional car. |
True. Its the duty of every manufacturer to provide us a stress free ownership experience with a new car. Its not only important to have a very good product, but the overall ownership experience you provide also matters a lot. Tata is the perfect example of this: company with excellent products but screwed up QC, service and customer care. By the way, the replacement unit has not been fitted yet. Just today I visited the service center and I was happy to see the replacement unit had already arrived. This was pretty quick. The part was ordered on 29th evening and it reached the dealership by 31st afternoon. I have been requested to drop my car on Monday (January 2nd) for the replacement and the have been told that it may take 2 to 3 days as it needs the entire dashboard to be stripped. Quote:
Originally Posted by iron.head Some cars have the AC evaporator under the dashboard and the only way to replace it is to entirely tear everything apart. That might have been a good reason to worry. |
I am at this exact situation. The replacement of the A/C control unit needs the entire dashboard to be removed.  . I am very worried about it. But I have no other option. I am just waiting for all this to get over so that I can enjoy the new car with a peace of mind. All I can do is just pray that everything is done smoothly. The only silver lining here is that the service team has been very helpful and considerate. Even though its not their fault. the technical advisor who is handling my car has apologized multiple times for everything I am going through with a new car. He kept assuring me that he would definitely do his best to resolve the issue as soon as possible. Whenever I call or visit the service center, he attends me with utmost patience and answers all my questions. Such small gestures make us forgive the inconvenience caused to us. Since the EV team in the dealership is still new, I can understand they need some time to diagnose the issues and I am fine with it until they are able to solve the issue. I never felt ignored at any moment. Highlighting this because I am dealing with Ather too simultaneously for a charging issue in my scooter and their Bengaluru service center experience has been opposite to this. They never admit there is an issue with the scooter and I often feel the issue is being neglected by the service team. Due to this my scooter has been struck in Bengaluru since the last 2 months. Anyways, this is a topic for a different post. Quote:
Originally Posted by Route66 Quoting my previous post to give an update.
Glad to hear that they have agreed to replace the entire unit and hopefully the issue goes away completely.
But I can feel your sentiments, a new car should not be spending lot of time at the service center.
I installed the same mats today after getting my car home. They are really good mats and a good fit on the Nexon EV Max. I am also using these mats in my XUV700 for last 7 months and i am happy with them. |
Glad that your issue got solved too. Also good to hear that the GFX mats fit well. I too ordered the same from carhatke.com and awaiting delivery. I had ordered 7D mats at the dealership and had specifically mentioned to get the mats for the Max and the ones for the prime version would not fit well. But again, they received the prime mats which did not fit as expected. Then I rejected it and ordered online. I was a bit skeptical if this would too turn out the same and being my first experience shopping on this site, was not very sure if they would have an easy return policy. But yours and Sandegov's experience has cleared my doubts. Quote:
Originally Posted by prajwalmr62 Oh man, Shimoga dealers are just apathetic to customer's needs and complaints. They don't care about a prospective customer in the first place, so after sales is a next level headache.
Hope you get your issues sorted out quickly. From my experience, I would suggest you to keep following up, and never wait for them to reach out to you proactively, because they never do. |
Yes. Thats the general attitude with sales with majority of the companies. Once a sale is done, the customer becomes sort of a stranger. Have you also faced such issue with this dealer? If yes, please share it. I am curious to know.
I am following up with them on a daily basis. Today I directly approached the sales manager to discuss the charging box issue. I told them that it would almost be a month since the delivery of the car and its disheartening to see the issue left unresolved. I also added that I am experiencing government office vibes dealing with them, where I am made to repeatedly visit them for getting the issues resolved with a brand new car. They said that they are getting a Max billed to them in a couple of days and they would give me the box that comes with it. They would place my defective box in that car and then pressurize Tata to replace it as they are of the opinion that its easy to get a replacement on a car that has not been sold yet rather than one that has already been sold, as there would be a delivery timeline pressure. I am not sure how true this is, but anyways its their headache. A good thing is even though they avoid you on mobile, when approached in person, they at least don't ignore you. I felt the EV team here to be a lot better than their Bnegaluru counterpart. The situation in my case has been that the dealer is waiting for Tata to resolve the issue; Tata has been waiting for Legrand to solve it and Legrand is trying to put the blame on the person from Tata power who installed it. Unfortunately, I am the one suffering finally in this blame game  . |