I hope Mr. Anand Mahindra reads the following 11 points!
Mahindra Swaraj Tractors has been taking the farmer community for a ride. Their top selling
735FE tractor is having a major engine design flaw, which is bound to create acute engine problems if it is not solved at the earliest. Farmers being uneducated and unaware of such a problem have not raised their voice and many are still unaware of any such flaw.
The company has not been able to solve it and have been making excuses on the same for last two years.
Let me first give you some background!
We have been associated with Mahindra Swaraj Tractors for quite a long time (more than 21 years), owning their various tractors in the past. My Father being an educated farmer we know quite a lot because of his engineering background. We bought a
brand new 735FE tractor in January 2014.
Now let me come to the main engine problem of the present tractor. We have been fighting for the same since two years now.
1 - The Mahindra Swaraj 735FE tractor actually
starts throwing coolant from the back up tank, which makes its way to the alternator. This has been seen to be more prominent in winters when the
ambient temperature is low. As the spill is on the alternator, it
damaged the Alternator. When the issue was taken up with dealer, the dealer rejected our claim and out rightly told it is not covered under warranty. This was
first reported in the month of December 2014. It not only spills coolant it also consumes it heavily (approximately one liter after 15/20 hours of running). This is more visible during winters as the engine does not attain the minimum temperature. Even when the coolant back up tank is full, the level in the radiator goes down.
2 - The issue again cropped up and the dealer agreed to change the
Thermostat Valve. Prior to this within a week the issue again cropped up and the same was repeated. Once the sowing season was over, our tractor was not running for long and hence was lying idle.
3 - In
November 2015 the same issue cropped up and was reported to the dealer again, and the dealer again changed the
Thermostat valve. After approximately 10 hours of tractor's running time, the same coolant issue was observed. This time the dealer changed the radiator.
4 – The dealer did his best, Mr Kuldeep Singh from the company checked and adviced to check the
coolant circuit and the water pump was changed. Coolant throwing was again observed.
5 – There were many individuals who checked the tractor for issue from the dealer side and Mr Kuldeep and Mr Balwinder Singh of Mahindra Swaraj Tractors, but it was of no help. Next the
water body was changed and the old radiator was reinstalled, but all in vain.
6 – Post all the measures at dealer level we took this matter to the company and started contacting the company on the same.
Mr Jatinder Chawla (Head of R&D) from Mahindra Swaraj was not even ready to accept the problem and did not even bother to reply to our mails.
7 – Even the radiator was observed to not heat up to an optimum level. The
base of the radiator remains ice cold and the top of the radiator heats up. As the tractor
never achieves optimum running temperature we are even doubtful if the thermostat opens up or not. If the optimum temperature is not achieved engine piston/rings won’t expand and in the long run the engine is bound to fail, incurring huge loss to the owner.
8 – I as an individual
had to make a long visit to their R&D department and factory in Mohali to get my voice heard. But, during my visit to R&D Mr Jitender Chawla did not bother to meet even though the customer had to travel about 250 Kms and his junior Mr Sohal met with answers that were not justifiable. Due to the same we visited the factory and met Mr Pradeep Verma who organised a meeting with Mr Jitender Chawla and Mr Sohal. The grave thing is the head of
R&D denied that any such problem exists in their tractors. Multiple persons from the company were then sent to look at the issue personally as the
R&D head was too stubborn to even accept anything.
9 – With multiple persons visiting to have a look at the tractor the problem was
accepted by the R&D department. But, the company kept the file with almost no solutions. After multiple follow-ups they would visit with no solution and every time assures us of a quick solution.
The issue is accepted by the manufacturer but, they have not even informed the quality control department to stop the production of the faulty tractor. The production and sales of faulty tractor is going on and customers are being taken for ride. Is there no recall policy for tractors that are linked to poor farmers?
On our personal effort, we along with number of Swaraj representatives even checked with other Mahindra Swaraj Tractor owners, and the same issue existed, with some being illiterate, never bothered of it. So the problem is in all the tractors and not only mine.
10 – It was in 2016, the R&D chief requested for feedback from the ground level.
First time we raised the issue in 2014 and in 2016, ground level research was initiated by ground staff and feedback was sent. Still the production is on.
11 – Coolant, Thermostat, Radiator Cap, Radiator all the elements of a cooling system have been changed, the issue remains. The astonishing part is that the
alternator is placed just under the coolant back up tank, what so ever one does
coolant is bound to fall on Alternator while topping up. The company officials even went forward and have accepted the problem in written but it has been already two years that it has not been solved. I have been thankful to the dealership and the service technician on doing whatever they could as compare to the company who still seems to be in denial mode.
I would like all the community members to also know the recent case that was filed by the owner of a Mercedes-Benz E-Class against the manufacturer -
Quote:
If a vehicle requires repeated repairs, one can infer manufacturing defect--establishes the following case
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The details can be found
here
Request team mates to share this and their views!