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Originally Posted by commonman There are lot of complaints about the offers,discounts and promises. Maruti Suzuki close their eyes in favour of big dealers . |
I would really like to know about the offers and complaints. I can share with you couple of instances where a reputed dealer in Bangalore was fined 10 Lakhs for “Unfair Practice” when MSIL conducted audit. In case of Maruti Dealership, you would normally see that all the dealers offer Standard Discount defined for that period by the manufacturer. Not a Penny more. Corporate discount depends on whether your organization is listed for that month and there-on.
Freebies are not discounts and we all know that – Next time ask the dealership to provide you with an invoice on what accessories were you given in free and take it to another dealer and see how things unfold after that!
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When I went to buy my celerio ,I was not given the VIN ,saying once you book the vehicle,they will give the VIN.
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Isn’t that true with most dealerships? Was the same case with me as well. Upon checking the VIN and the car post booking, you always have a choice of cancelling the booking. On what you lose on cancellation is a negotiation game altogether.
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When I booked they registered without my PDI checking and not giving the VIN.
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I assume they registered only after the loan formalities were over after the bank did RTGS to the dealer, payment reflected in their account. If the dealership has accepted the payment and simply gone ahead to register, this is totally inacceptable. They should have at least called you inform about this next big step (Registration) and you may have sought time to check the car in and out before this.
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During delivery they didn't inform anything about the VIN and kept me waiting for 3 hours saying bank had not verified the loan papers.(which was pre approved)
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The loan disbursal is the last step that happens and in this case I wonder what formality was the dealer referring to when they say “Verifying papers”
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When I went for permanent registration ,I came to know that the vehicle is 7 months old.
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Sorry for your ordeal. That is all I can say. With almost every costumer these days getting very finicky about PDI and VIN (Talk about internet access), very rarely a dealer would give you an old car like this. If the dealers weren’t informing, you should have always been in touch with the Sales rep checking for updates as we all do.
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I even paid for the mudflaps and floor mats separately
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I too did! These days they take a lump sum in the range of 3-5k calling it “basic accessories kit” and provide you with Mud Flaps, Floor and Boot mats, Idol, Perfume, Puncture repair Kit, Car Care Kit with 3-4 cans and a sponge. Go to any dealer and you are likely to get this as part of the overall package.
Haven't we paid for Mirrors and Numbers plates for Activa from a Bangalore dealership? I had escalated as to how Number plates is not part of Standard accessory and the lady from Honda who called me had no answers!
Mud flaps were always charged by the MSIL Dealer as far as I know (for cars that didn’t come equipped with one).
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Fortunately I didn't see much abuse in the vehicle ,still I complained to Maruti against the dealer for selling me a 7 month old vehicle. This was a case of cheating as they should have informed me at least about the age of the vehicle.Gave all the email details of me asking the dealer for VIN for which the dealer never answered.
What did Maruti do? Send the mail back to dealer .Then a customer care manager starts giving lame excuses again. Fed up of it now and just accepting the fact that any body can be cheated by Maruti dealers.
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Didn’t you receive email from MSIL head office with a URL for filling up the New car ownership survey? A lot of sections in this survey talk about the Dealer, Car (Body, Wind noise, NVH), etc. I hope you received this and have filled this up.
You have options to reach out to the Zonal In Charge first and then escalate to the higher ups. No one should deny you the email IDs. The way the dealerships gets reprimanded over a dissatisfied customer by MSIL is to be seen than believed blindly.
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So,this is the way Maruti works .I am really surprised how do they come in surveys as No 1 in Customer service.
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Instances like these come to light less often for the overall sample and glad you have posted it here. PM me the details and let me see if I can help you as much as possible.
Leave aside Build, Handling, Dymanics, weight factors but the way they tackle issues reported by customers is one of the primary reason most of the dealerships are under Radar.
MODS: - may be we move this to Indian Car Dealerships to any active threads or create a new topic over this.