All the tips and cautions mentioned when buying a used car from an individual apply to when you are buying from outlets such as TrueValue too. So before you go in for the purchase, you should ask them to produce the service history of the vehicle, so you can check the odo readings. Verifying the mileage from the tyres' date of manufacture does not always work well, as the car may have new tyres fitted.
Also when the car is relatively well kept and does not require any major refurbishment, the dealer would obviously be earning a bigger margin.
Let me recount my experience with Mahindra First Choice (Goregaon). I was scouting for an 8-seater vehicle two years back, and was even looking at 8-seater Omnis alongside Versa and other cars. I visited the MFC showroom many times to check out possible deals. I also visited the backside area where they had many vehicles stripped down and the suspension/other parts removed for inspection and refurbishment/replacement. So I would tend to put more trust in a car sold by them.
But yet again, when I went to check out an 8-seater Omni, this vehicle had just arrived from the seller to the MFC dealership. As me and the salesperson walked round the vehicle to inspect some scratches and marks on the body, the sales person casually mentioned they would be spending about 15-20K for refurbishments. I pondered on this for a moment and offered him a price that was 20K less than what he had quoted me, offering to take the vehicle as is and refurbishing it out of my own expenses. In the next few minutes the refurbishment costs had come to around 10K. Needless to say he didn't agree to a 20K reduction in the price.
The best part about MFC over any other pre-owned car dealers seems to be their warranty coverage. On their website, they have meticulously listed out which parts will be covered under their warranty. That is really transparent.
I think patience would be the greatest virtue in dealing with used car dealers. Even if you spot a vehicle that seems like the best deal you can get, you shouldn't hurry it. The worst that can happen is you may not get the vehicle. But if you fall for it, you lose any advantage in bargaining for the best deal and also may not check things out properly. Pay repeated visits to the dealer's showroom, making it clear to them you will strike a deal on your terms and not on theirs. Sometimes the dealer may give in, sometimes the car may be lying at the dealer for a few weeks unsold, and you may get a better bargain on it.
I bought my first M800 from a TrueValue dealer. I was happy with the car in general, but after a few months some of the mechanics who looked at my car told me the bonnet looked a different shade, and while trying to align the headlights I saw that the left hand headlight housing was a little out of shape. Both the observations indicated a frontal collision which the dealer had hidden from me. The car otherwise was great. After the Mumbai floods, I got the suspension replaced (not related to the floods), and a few months later had to replace the radiator. Other than that it was a great car. One of the limited 2002/5-speed gearbox models. The FE went as high as 24 kmpl on highway runs. City usage was around 18kmpl.
So dealer or private buyer, always check the car and its history.
Last edited by honeybee : 25th March 2010 at 10:17.
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