ࡱ> 8:7q` bjbjqPqP .(::  j2 $ h#W WW $???WR  ?W??5hq ß j:0j## q#qx L 6?> ,j ) jWWWW   List of Events Since Delivery of Car from HMP 14th October 2008 -- Delivery of Verna CRDI SX (ABS) from HMP. 7th December 2008 -- First Free Service -- Complaints Difficult Gear engaging (mainly 2nd and reverse gear) - Suspension Bouncy - Wheel alignment not right since delivery, car keeps moving to the left. -- After service, gearbox issue still persists, suspension becomes worse, wheel alignment issue rectified. -- Rattling issues start from the dashboard. 12th January 2009 -- Very unhappy with the 1st service and based on customer care directive I bring the car back for service again. -- Complaints Gear engaging still difficult - Suspension even worse then before. - Rattling noise from dashboard - Issue with central lock (wrongly given, I did not pay attention to child lock feature) - Car was given to me after 1st service in a very dirty condition. -- Was made to wait for almost 2 hours on a working Monday morning, and was not attended to by any executive. -- When asked about rattling technician claims that interiors were not even touched during 1st service. This is rebated by the fact that the interiors were filthy and he had opened the center console to check gearbox during 1st service. Also, my AUX-IN cable had been pushed back inside, and was taken out only after I noticed that it was not there. -- Clutch is bled, and gearbox is rectified. -- Suspension worked on and is better. -- Car is cleaner this time. -- Without knowing about child lock feature, technician opens up central locking system and does work on it and claims issue is rectified. -- Claims that additional padding given and rattling issue rectified 12th January 2009 -- Central lock does not open rear door locks. On further inspection I verify that child lock was enabled and that I had wrongly given the complaint. -- Rear brakes start to make squeaking noise every time brake is engaged. -- Rattling issue gets worse. All the doors start to rattle along with rear speaker console. Steering wheel vibration felt and cluster hood also rattles non stop. Strange noises heard from stereo console. 31st January 2009 -- Unable to tolerate rattling bring the car back to HMP early morning, despite being unwell and running fever. -- I meet service manager and complain regarding issue. Made to wait for more then 3 hours as technician does some work on the car. -- Test Drive of the car and the issue exists still and technician finally acknowledges that the issue exists much to my anger and irritation. -- After making me wait for some more time he tightens a screw and claims the issue is rectified. -- By the time I reach home the entire car rattles and the brake is still squeaking. -- Call Service manager again and ask that a senior advisor be sent to check the car. 2nd February 2009 -- Mr. Saravanan, Senior Advisor is sent to my office to check the car. -- He does a complete check and finds that the left ac vent has been damaged, and places order for it. Rattling still persists for that week. 7th February 2009 -- Mr. Saravanan comes home with spare part. The ac vent is replaced and additional padding is given to rear speakers and center facia. -- Claims that stereo system maybe faulty and should be checked. -- Rattling due to damaged ac vent is reduced, and rear speaker noise is also reduced. Center console continues to rattle. Cluster hood vibrates intermittently. 14th February 2009 -- Nippon Service Center claims that the stock system is free of all issues and is in perfect working order. -- Rattling issues and noise from the center console continue to come. 26th February 2009 -- Based on my complaint again Mr. Saravanan comes to check the car. -- Verifies that steering wheel is well fit and that dashboard fitting is alright. Adds additional padding to center facia and fits everything properly again. -- Rattling noise reduces but continues again after 1 day. 28th February 2009 -- Nippon again checks stereo system for fault and claim that it is fine. Refuse to replace claiming problem does not exist and ask me to go to HMP again to check. Current complaints -- Center console and stereo still rattle in city conditions. -- Steering wheel vibration felt once in a while. No sense of control over steering wheel. -- Dashboard feels like it is not fit in well, as it seems to shift into position every time I go over a minor bump on the road. -- Doors and rear of the car exhibit some kind of noise when going over uneven roads, as if the insulation is not proper. None of the above stated issues seemed to exist during the first 2 months of ownership. 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