Ok, so setting the context in place with a previous post on this thread ..
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Originally Posted by manveet Few updates basis yesterdays OTR and todays downpour .. - Hand-brake has gone free as if the cable has broken i.e. lever has no resistance to motion and obviously braking is non-existent.
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and then the posts from other more popular and everyone's favorite Why-I-will-not-buy-Thar thread ..
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Originally Posted by manveet Since my handbrake just stopped functioning one fine day last week, I had my trusted mechanic have a look at over the weekend who promptly traced down the cause to a broken handbrake cable. It's true that I have modified my Thar to a certain extent, but am quite sure I have not fiddled with anything that would impact the hand-brake cable.
Which brings us to the subject at hand, a Mahindra (esp. the Thar) is something you cannot just fill and forget.
To be honest, I pretty much expected these kind of issues arising on account of Mahindra manufacturing, but what I am yet to discover is their customer service orientation i.e. will they cover this FOC under warranty or not? My odometer reading is about 6700 kms in 8 months of ownership. |
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Originally Posted by headers Mahindra should / will cover this FOC - please chase your dealer. BTW, Mahindra manufacturing is world class, its just that the translation of WCM does not percolate down the chain |
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Originally Posted by lucifer1881 I don't understand why they should cover this under warranty. It is clearly stated that any kind of modifications may void warranty. All car owners know this at the point of sale. It is not a hidden term or in fine print. If you have modified your car then you are doing this at your own risk. The manufacturer is not liable to entertain your warranty claims. Whether the modification you made affects the said component or not is moot.
That said, my experience with Mahindra Service has always been superlative. Post warranty also, a lot of things they have done for free for sake of goodwill. I am sure if you have a good rapport with your service advisor, he will change the handbrake cable for free. |
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Originally Posted by vivekjayasheel Lucifer, how do Manveet's mods affect the life-span of a handbrake cable? |
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Originally Posted by lucifer1881 Please read this in my post: |
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Originally Posted by HarshD Hi,
How does it not matter ?
For example, Let us say a owner modified his headlamps to 100 watts.
He had a gear box failure within the warranty period.
Why will this modification of headlights void his warranty with respect to the gearbox ?
Maybe if something went wrong with the guy's electricals then the argument could be plausible but again will be subject of a debate.
Please clarify.
Regards,
Harsh. |
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Originally Posted by desertfox Well true but more often than not it is a general practice among Authorized service centres in India, any modifications done to the vehicle and they will take it as an excuse to nullify warranty claims. |
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Originally Posted by manveet Yes, this is correct. AFAIK, the any-modification-done-warranty-void-rule is applicable across the board to essentially protect their interest. But generally speaking, most companies are fair in exercising warranty claims so a headlamp change will not void gearbox warranty. This is specially significant in the case of the Mahindra Thar, which is almost always modified by the owner, though the extent may vary.
Unless the manufacturer just doesn't like to honor warranty as a practice and that attitude has percolated down the dealership, in which case they will simply point out your modification to avoid covering it under warranty
Which is precisely why I said I still need to figure out Mahindra's customer orientation.
Well, you just answered your first paragraph with your second paragraph i.e. goodwill. Hindustan mein gaadi or company' ian dono goodwill sey hi chalti hai.
Afterall, don't we all agree that the only reason the Thar is selling is because of the Jeep goodwill. |
One fine day about 20 days ago, the hand-brake just snapped. Here is a picture from a few days after the incident ..
Fast forward to today, I took my Thar for its second free service - its about 9 months old and has done 70XX kms - mostly city driving, one highway trip to Jaipur and 3-4 basic level OTR's with softcore action.
The Service Advisor tells me no problem, we will replace it under warranty. I asked him why it happened - and he is like - could be because someone pulled the handbrake real hard, or it got entangled in something, etc. But he does say - not to worry Sir - its a simple thing that can be taken care of in warranty.
Frankly, I am quite impressed. But then we all know how it is when things are too good to be true ..
An hour or so later I get a call from him saying that Mr. Anil Sharma (yes, the same famous Mr. Sharma who has done all the brake booster upgrades) is saying that it will not be covered under warranty as my Thar is "modified" and that I should speak to him else nothing can be done.
So I give Mr. Anil Sharma (A.S.) a call, and this is what our conversation is like ..
* A.S. : Hand-brake cable replacement cannot be covered under warranty as your Thar is modified with alloy wheels and bigger tires. (Note: my tires are Yoko AT Geolanders well within the 3% variation in OD range).
* Myself : How does that impact the hand-brake cable?
* A.S. : The alloy wheels and tires are much heavier.
* Myself : You mean to say that alloy wheels are "heavier" that the stock steel wheels.
* A.S. : .... Hmmmm ... Mmmmm ... Ummmm ..
Myself : But what about when the dealership sells the Thar with Alloys installed.
* A.S. : But those are genuine Scorpio alloys!
Anyhow, net net he told me that he will take a photograph and email it to Mahindra warranty folks and will action according to what they advise. He has no problem with the whole issue as part has to be replaced by Mahindra and why should he lose a customer, etc. etc. Ya right!
After some arguments with him, and then some self-deliberation I have asked him to keep the Thar with him until he hears back from Mahindra. Anyways it is a huge safety risk without the handbrake. This is because after changing the brake-booster, the vacuum pump is not able to service the bigger boosters efficiently, so every time one is about to start the ignition of the parked Thar and move from gear to neutral, he or she realizes that the brake is invariably always jammed and has to be very very careful. Earlier with the handbrake working it was all OK because one used to always start on neutral before lowering the handbrake.
Anyhow, its now wait and watch to see what Koncept Mahindra has to say about the Rs. 1500/- handbrake cable replacement.
Offtopic Note for those familiar with Koncept Mahindra in Noida: Anil Sharma used to report to Atish who in turn reported to Tribhuwan (GM). As on date, both Atish and Tribhuwan are no longer with Koncept so am not so sure of the escalation matrix. There is a new chap instead of Atish but Tribhuwans replacement is yet to be hired.