ISSUES:
Though I have already provided some brief insight on the issues in my original post I am going to segregate the issues into different category so that it provides better clarity and understanding to all.
BUILD QUALITY: 1.Door rattling: As informed in the earlier post this has been the consistent problem and used to occur every 2000-3000Km depending on the terrain I used. Sometimes the rattling was not so persistent when the window glasses are rolled down. So it appears that there are some parts inside the door which gets loosened after a while and they are not of good build quality. After almost 4-5 attempts the door rattling was reduced for considerable duration. The service personnel had stuffed some packing materials inside the door pads to reduce shaking of parts.
2.Windscreen Wiper: After extensive usage during monsoon the driver side wiper gave away and only the co-driver side wiper was working. When the spare part arrived after 2 weeks there was a difference in size of the spare part. How can there be a difference in size when the spare part number is the same? Does this mean the QA team at TML isn’t doing good job in verifying the quality?
3.Window Glass gets struck when wet: During monsoon the window glass would get stuck and not roll all the way up. This issue seems to be due to the quality of the beadings. I was informed this was a common problem in most vehicles, not sure how true it is.
4.Suspension & Leaf Springs: Squeaking sound from the suspensions both the IFS and leaf springs, this could be more so for the kind of terrain I drive most. Concorde did replace the bushings once under warranty.
SERVICE (AFTER SALES): (Specific to Tata & Concorde Motors)
1.Attitude: Though I have seen a lot of difference and improvement with the attitude at TML and CM in the last 6-7 yrs, they have to still improve a lot. The typical “Chalta he” attitude can be seen even at senior level folks who do not know how to respond to a consumers needs and issues. There is no importance given to quality and perfection in their jobs.
2.Washing: Of the many trips that my Xenon has made to Concorde it has comeback without a proper wash most of the time. While Concorde stated they were setting up an automated washing facility to improve service this process took nearly six months and there was no alternate arrangement made during this time. Most of the staff responsible for washing and related cleaning stuff were all young vendor resources who seemed to be in the age group of 16-19yrs. So these kids never showed seriousness to the work they were doing. Often I would see soap and wax residues left as is between panel gaps.
3.Spares: When my Xenon’s wiper has problem it took more than 2 weeks for Concorde to source it from the Pune plant. While this may be one off incidence, such delays should not be caused again in future.
ONE OFF CASE: Paint Issue
There were three places where my Xenon had developed some paint issues. Each issue seemed to have occurred due to different reasons.
1.When I removed the bedliner to fix the BakFlip I noticed the load bed rail had developed some kind of whitish patch (4-5cm length and 0.5-1cm in width) in 1-2 sections. On close observation it appeared this could have caused due to extensive heat passing from the bedliner onto pain surface.
2.Near the wiper nozzle. Not sure what caused these marks.
3.Right wheel arch: This could have been caused probably by dripping of some acidic water/liquid. Initially I thought this could be due to an AC discharge. Not sure where as I searched for potential spot in my office basements and could not find one.
The good part is when I showed these paint issues to the Concorde Service Manager they got these repainted without any cost.
PS: The paint quality of TML is one of the best in the Indian automotive industry and I strongly believe the above issues are one off and not to be considered a standard/regular issue.