Re: Sx4 Woes!!!! guys i faxed the following letter to the head office ,maruti udyog ,new delhi
To
MARUTI UDYOG LIMITED,
HEAD OFFICE,
DELHI.
Dear Sir,
Sub: Continuous complaints about My Car SX4-TN-45 AK-6556-Regarding.
Ref: Your Service particulars for the past 3 years.
With reference to the above subject, I have already informed your office, the details about the continuous complaints, with my Car for the past 3 years. In this regard, I have received a reply from your end, stating that the problem will be looked after and solved at the earliest.
However, I have lost my confidence with the Car and your authorized service centre PL.A. Motors, Dheeran Nagar, Dindigul Main Road, Trichy. The Car underwent services with your authorized service centre 17 times, in the past 3 years & My Car has clocked only 37,000 km’s in 3 years time. The Car was in fine condition up to 7,500 km’s, when the issue started.
1. The Engine developed overheating problem and taken to PL.A. Service centre was found to have defective Radiator Fan, which has damaged the Radiator resulting in coolant leakage and overheating. We understand from your authorized service centre that, it has been a Manufacturing defect and it has to be replaced under warranty, which has been done so at that time. I have also enquired about the Engine condition, has been assured will not be occur in future. NOTE: ACCORDING TO MY UNDERSTANDING YOUR SERVICE CENTRE MUST HAVE REPLACED THE ENGINE AT THE 1 ST TIME OF THE ISSUE OR AT LEAST, SHOULD HAVE OPENED THE HEAD AND INSPECTED THE GASKET WHICH WAS NOT DONE. THE CAR WAS HURRIEDLY SERVICED AND GIVEN BACK TO ME WITHOUT DOING THE PROPER ENGINE CHECK UP.
2. However, the overheating problem occurred within 10 days time and this time the Head of the Engine was opened and the Gasket was replaced under warranty. At the time, I have also happened to meet your TSM Mr. Selvakumar, who has also assured that this problem will not happen again and the condition of the Engine was perfect. When I opted for an Engine replacement, it has been stoutly refused based on his assumptions. Note- was the head gasket also another manufacturing defect?
3. The Engine overheating problem again recurred on November 2010, and my vehicle was under the extended warranty period which was due to expire on February 2011. The Car was taken to the same service centre and was there for the next 20 days. Again the culprit was said to be the Gasket and was replaced. Again, when I asked about the Engine, the service personnel flatly refused, stating that the Engine condition was good. I was also assured that the problem will never occur again. NOTE: WHEN THE CAR WAS LYING FOR 20 DAYS IN THE SAID TIME, IT WAS NOT REPAIRED FOR THE FIRST 15 DAYS, AND WHEN I GAVE AN EMAIL TO YOUR CUSTOMER CARE(CRM:0019000003341 DATED 16/11/2010) THE PACE PICKED UP AND WAS REPAIRED WITHIN THE NEXT 2 DAYS.
4. The Engine overheating problem again occurred on 15.04.2011, when I was travelling with my 6 month young kid in the highway & I stood under the scorching Sun, without knowing how to proceed further. The car is lying at the same service centre and this time the service personnel want’s me to replace the Engine Head, at my cost which is to the tune of 50,000/- NOTE: THRU THIS I UNDERSTAND CLEARLY THAT MARUTI SUZUKI AND IT’s AUTHORIZED SERVICE CENTRE PL.A. MOTORS WERE MERELY POSTPONING THE INEVITABLE ENGINE CHANGE, TILL MY CAR’s WARRANTY EXPIRE’s.
Because of the said issues with my car, I have been travelling, for attending my work, using various mode of transport at my cost, thru which I have really lost my peace of Mind. The car is now lying at the same service centre and the service personnel have not bothered to inform me of the progress.\
At this Juncture I demand a Brand New Car SX4, and also the cost of charges with interest as per your service register for my car for the past 3 years at the earliest.i also demand an apology form your side for putting me through this hardship.
The non-compliance from your end, will force me to take Legal action as per the procedures thru Consumer Forum, which please note.
Regards,
Dr C. Babu Anand, M.D.,( Gen) |