Re: The Tata Aria Priority Assistance - Rapid resolutions! Quote:
Originally Posted by neel385 I think that what TATA really needs to do is to ensure that they have a better training program for their service advisers and mechanics.! |
There seems to be some training program on the cards in the commercial vehicle section involving as many as 25,000 technicians, spread across the company's 1,300 commercial vehicle dealerships and authorised service stations, to upgrade their skills.Tata calls it Techfest.
Through TECHFEST, Tata Motors aims to promote a mutual understanding between Tata Motors and dealer service technicians, allowing them to learn the latest in service technologies, at the same time understanding their training needs, ensuring the highest levels of service quality and delivery. The first edition of TECHFEST was based on aggregate identification and specification, lubricants, vehicle electrical's, safety and troubleshooting.
The 5 stage competition is based on technical and theory tests, which analyses the quality of technicians. Through these evaluation processes, Tata Motors has been able to design and develop advanced training modules, to upgrade technical skills and usage of specialised tools, also rewarding and recognising best talent, and thereby creating healthy competition among channel partners.
I wish something similar or better and continuous programs are happening in the passenger vehicle section as well. |